I have been a customer for the past eight years and shop this store at least once a month. I have a friend who lives in South Elgin and for the past six months she has had me out on the "hunt" looking for a buffet/back bar, a large piece of furniture. Over the past few months I have found at least five possibilities for her in your store. I've taken pictures and sent them to her and she has liked them all, but of course wants to see them in person. My friend has been dying to get out here and shop your store unfortunately due to the distance and her work hours its difficult for her to get off of work and to get out here before you close even on weekends. A couple weeks back I received your "17th Anniversary Sale" postcard in the mail. I got so excited and called my friend. I told her you had extended hours on Monday, July 15th and were open until 8:30 pm along with a store wide sale. Finally! Now she was going to have to make arrangements to get her brother's truck (she planned on buying & coming home with furniture), drive over an hour to get here and then we'd have at least an hour if not more to shop the store. We set the date and she came all the way out for this. On Monday night 7/15 at 7:00 pm we walked into Three Sisters and four women were sitting, conversing at the desk, they all turned around and looked at us as we entered, they then turned their heads back and continued talking to each other never acknowledged us let alone said "Hello" not one word, how RUDE! We started shopping the store and walked the whole first floor (we were the only 2 customers in the store the whole time). I came across some cookies on the table and asked if I could have one. The woman gave me a dirty look then shook her head yes, RUDE again! As we started to go down the stairs to the basement, I noticed the lights over the stairs were off (lights into basement still on) so I started going down when someone yelled out "basement is closed"! We looked at each other then our phones to check the time and it was now only 7:40 pm. I had to approach the women all still sitting at the desk, not moving (all looking at me as if I did something wrong). I was thinking "did they not get the memo, did they not all know what was going on, that this was the 17th anniversary weekend"? I pulled my postcard from my purse and pointed to the clock on the wall, I said "the postcard reads you are open until 8:30 pm it is only 7:40 pm". They all looked at each other and mumbled, yet not one of them said a word to us. We felt awkward and just stood there, waiting for one of them to get up and turn on the basement lights... NOPE! After about 3 minutes I said "Is someone going to turn on the lights"? Again they said "the basement is closed and the air is off". I repeated myself and pulled out my postcard again, holding it up to show them that it reads Monday 11:00 am - 8:30 pm. Not one of these women moved or said a word they just looked at me and at each other, they refused and that was it. I then asked about the car show and again they looked like they had no idea what I was talking about. SERIOUSLY?!! We have NEVER experienced such disrespect and attitude from so many employees at once in any store. Not one of them said a word when we walked in why? God forbid they say "hello" or "welcome" at the least they should have said "we are closing early today" maybe "we already turned off the air" how about "the basement is closed already" or "we are closing the basement, if you want to look, go down first". Four women sitting there and nothing, not a word! All four of these women had to leave at the same time? Not one was working until 8:30, the scheduled time of closing? Not one of them thought we might buy something of theirs? WOW! What a waste of time& gas for us! What a loss for the dealers who have items for sale and your store! My friend was so excited to finally get out here, shop the store and most likely come home with the furniture piece she has been dying to get. I wonder if all the other dealers know that the store is closed whenever the women working the desk decide they are done for the day? This answers why all the stuff in this place is there for years and nothing sells! Absolutely no excuse is acceptable for this kind of treatment. You have not only lost me but, several other customers. I'd like to think you know nothing about this but, I know you've heard complaints before and even worse, I have a feeling that you were one of the women sitting there. Remove any and all information you have on me, take me off your list. I sent this email to the owner on 7/16/13. read more