Really disappointed in my experience with Natural Pawz today. They have a sign that specifically…read moresays all pets must be on a leash. As I was walking in with my leashed dog, I noticed a decorated white dog without a leash. I inquired about if the dog should be on a leash and the girl at the front said oh no it's fine. I mentioned I was uncomfortable and I guess I'd have to put my dog in the car. Even though the girl at the front saw me struggling with the freezer for my dog's cake, she didn't help me. She also walked away when I wanted to check out to the grooming area. When I echoed my concern about the unleashed dog, despite their own policy, she told me she couldn't control the groomer's dog. This policy is in place for everyone's safety.

Just adopted a rescue and went here to just check it out, get a harness, buy some good food as the…read morewebsite said they were a retailer for Pure Vita. Ella and I were immediately greeted by two warm, friendly, and genuine employees who showed me around the store, helped me find the food I was looking for, and sold me a harness for Ella (as she figured how to slip out of her collar. All in all, a great first impression and I'll be heading back... Plus, every 12th bag of food is free! Check the place out! I plan on heading in this week to use the self serve dog sinks for her first bath.

This is Cass. He was dropped off at a Petco because of dire circumstances of the family. Cass had…read morestressed so much because of the situation that he had plucked all of his feathers off but a small ring around his neck and the ones right on his face. He had no wing feathers, tail feathers, crest feather, covered in sores, bleeding in places, .... he was stressed. At this time Cass was only 8 years old and his pet parents were older and the mom was ill. The family found out she had cancer and she shortly passed. Then because of all the bills, the house was foreclosed upon. Dad didn't know what to do when he needed to go into the hospital and he didn't have a place for Cass. He stopped by a Petco that I worked at and asked about boarding. I explained that at this moment we didn't have boarding and referred him to a Vet Clinic close by that I knew was familiar with birds. He explained that he already checked with them and it wouldn't be feasible. Here Cass was wearing a sock with the toe cut out because he had plucked all his feathers out and was mutilating himself. I explained to dad that Cass could be relinquished and we could make sure he received medical care. Two days later dad brought Cass back and relinquished him. We weren't set up for a Umbrella Cockatoo. I personally bought the cage that was appropriate for him and the food that he was used to. He had already been through hell, I wasn't going to make him deal with more changes. That first day we had him at the register while we were getting things ready. He perked up, started bobbing and swaying, started singing, and he was going up to each person that checked out saying "what, what" . I took him to the Vet that I knew had bird knowledge to tell me how to help him. They basically wanted him on birdie Prozac. They stated that he was nervous because of all the changes in his life and he needed to be medicated. We did that, he didn't pluck but he wasn't that stimulated bird interacting, playing and talking animatedly. I took him to another vet and they gave him a silvadeen spray for his chest in case there was something wrong with the skin. The sores healed up quickly but he still didn't seem happy. I took him to a third vet, Dr. Grana, she had worked at the Zoo for awhile, then went to a regular clinic. She said that she wanted to make a few calls to her vet friends at the Zoo. I get a phone call from her the same day as the first appointment. She told me stimulation was what he needed. I spoke to my District Leader and told him a little about what was going on and that I had adopted Cass because of all his needs. My DL said that I should do Meet The Critter events with him so people would understand the needs of big birds. So it started, for 4 years Cass was a regular at the store for Meet The Critter. He would talk and Play with people, he would get bored with one situation and climb down to go to the next. We found that he loves Taylor Swift and that he understands some Spanish as he yells "baile baile ". He has regulars that come in that he sings to so they will come pick him before they go shopping. He has us trained. When I tell people about birds, I let them know that birds are perpetual 3 year olds. The toys have to change often, the interaction has to be significant and they can be destructive and throw a temper tantrum. Cass finally got to the point that I can lay him on his back and snuggle with him. I felt as proud as a mother whose child said their first word. The day he said "want some " instead of trying to take the food out of my hand was another great day. The day I realized he didn't like hoodies, but hats were fine was another growing experience. Or the day I found out Cass was purposefully pooping on me because he was mad at me.... that was interesting. He is a 3 year old trying to teach me to understand his moods, his nuances and his language. He's smart and he's going to outlive me. I received a crash course in what can happen if all the little things aren't paid attention to. Do I know everything about birds? No, but I keep asking and keep growing with knowledge because I have this forever baby that I have to keep working with. Petco taught me that people might want a pet, but that some people might not need a pet and it's okay to say no. I have never gotten in trouble for telling someone that we couldn't sell a companion animal to them. Petco puts companion animals first.

It's a smaller location inside the loop; luckily it's convenient and an alternative to buying…read moreonline on Amazon or Chewy. Got some cat gear and the staff was generally friendly. It's a mini version of their full sized locations but we found it still useful compared to driving further away for a larger store. Prices seem in line for the most part with other options and they do have some specials on select items.

Cute little shop with a great selection of cat food and cat toys. Staff was also incredibly kind…read moreand helpful. I left my credit card at the counter and they promptly returned it to me. Pet Supplies Plus just earned themselves a regular customer!

This is a one stop shop. Neatly organized clean pet store. They offer a variety of things for your…read morepets, not just cats and dogs either. They also sell gerbils and fish. They currently don't have a wide variety of dog or cat toys because they have new ownership and are undergoing a transition. Staff are always friendly and helpful. This place also has a bathing station for your fur babies. I definitely recommend this place for all your pet needs

best place to shop for the furr kids!!! love it…read more fully stocked grooming & more all the things would be back staff is great and kind thank you fantastic !!! check em out !!!

Wow! This is an animal lover's paradise! Anything you might think you need, they have so many…read moreoptions of! The prices are fair and not unreasonable. You're allowed to bring your dog inside if on a leash, which I think is super nice. I live nearby this location and will be back for any other pet needs I might have. :-)

We are regulars now. Parking is dicey but not during the day because there are paid lots but 3-4…read morespaces in front of the business for customers. All the food is made from quality ingredients and my dog with kidney disease tolerates it extremely well and loves it. I can tell my her stool that it is healthy and good ingredients. I love that they staff persons with intellectual disabilities. My best girl loves going there.

Whilst the snacks are great it's not just treats, Jessie Bites have healthy dog food too…read more Clean fresh food for your pet is their promise.

LOVE LOVE LOVE My Family Pet Store!! I found my pup Harley here! She's the sweetest & most…read moreenergetic puppy you'll ever meet! She will melt your heart If you are looking for the newest addition to your family, small or big, I highly recommend that you check them out! They are very knowledgeable on all the breeds they have. They explain everything clearly and it's very helpful when it's your first pet. The thing I love the most is that they're true to their name "my Family pet", Day or Night they will answer your texts and questions if you have any about your puppy, even after you've bought the dog! I can confidently say that I trust everything they say Go & visit the shop, even if you're just looking around! The pet store is SUPER CLEAN & crazy part is it doesn't smell like a pet store! 11/10 WOULD RECOMMEND

So first and foremost I was very excited about getting a dog dachshund from them on 7/12/20 but it…read moredidn't fall through that day so the next day 7/13/20 we are able to get the puppy "Skippy" they let me know on 7/12/20 that the pup had received its shots when we first went to go see the puppy "skippy" so it may be tender on his right back leg me not thinking much of it and trusting them let it go and just didn't ask much about it. When we signed the contract the guarantee that the dog comes healthy. The next day I'm playing with the puppy in the morning and notice a puncture wound that's scabbing next to where they said he received his shots and I took pictures and sent them to The family pet store owners and they called me and said that it was a "reaction" to the vaccination and and to compress it with warm water I take the puppy to the vet that same day 7/14/20 to get his shots and that checked out and they let me know that it's not a reaction but a puncture wound caused by something such as a bite etc. they ( the vet) then preceded to give us ointment for the area. I let the owners of the family pet store know and requested that they give us an explanation so we know what happened to the puppy they told us that when they got the puppy from the breeder he had an active infection where the puncture wound is located and they had been treating it with just warm compressions. They are not licensed vets they should've taken the dog to get looked at for that beforehand. They did not disclose this information with us before we purchased the pup and if they had we wouldn't have gotten the dog because The puppy was not healthy we have to care for it's puncture wound so that it heals properly and he doesn't risk getting an infection. Not to mention because they didn't get he wound professionally treated with the proper medicines the scab is going to leave a bald patch on the puppy's butt ( he's already losing lots of fur there after a bath ) We assumed we bought a "healthy" dog and that we wouldn't have to take care of a wound especially for the price but we were wrong they knowingly withheld information about the dogs health and completely discredited their about us statement. On their website and I quote "Most people unknowingly end up with puppy mill pups due to choosing unreliable routes to abtain a pet. You can be sure that you will only find healthy, ethically raised puppies here. All of our puppies are born and raised in a home setting and come from parents who are very much loved and are family pets first. We only work with small local breeding programs, whom we have established solid personal relationships with. We value our pets as family members and hope that you can see the different level of standard we uphold at our store. It's a lifetime of love - one puppy at a time!" Is definitely lacking and untrue I really wanted to like them and give them the benefit of the doubt but honestly if they would've just let us know from the start that the puppy had a healing wound from past infection this would've been avoided and the price for the dog should've been negotiated and lowered. We love the dog but feel cheated for the price we payed and are "working" with the owners of the to fix the issue they seem like reasonable people but after they withheld information about the condition of the dog I can't trust them to do the right thing. They clearly only care about the money and not the dogs that they sell. UPDATE: 7/15/2020 the owners of the store did not give us SOME of the money back for the puppy that they sold to us with a defect they offered to give us a refund if we returned the dog because they knew it had a healing puncture and didn't let us know but we declined because we love the pup and don't feel comfortable giving it to those people who clearly buy from bad breeders and puppy mills the dog would be safer with us and not be put down if we did return it. Overall this was a huge learning lesson and I strongly discourage people from buying from this guy and his wife they know that Texas doesn't have puppy lemon laws and take advantage of that. Stay away from these people and the store they know how to twist and lie I'm sure they have been sued before in California for selling sick puppies which is why they opened up shop in Texas.

I found this amazing doggie place on yelp and yelpers did not steer me wrong. I called to make an…read moreappointment for my puppy's first grooming and they were super friendly and efficient. When I took Toto in he was super excited and I could tell that the front desks personnel really loved her job. My little Toto is only 5 months so I knew it would be a struggle to get him groomed but they took their time with him to make him feel comfortable. I got a text with an ETA for pick up and my cutie was ready when I showed up. He didn't even look like the same dog haha They did such a good job making him look even more adorable and they even added a cute little bandanna. Definitely making this his monthly grooming spot.

Got this recommendation from a friend who also has a senior dog who is not fond of grooming. He…read moredoes so well here! It takes a while but is worth it. Thank you, Santiago!

Super cute dog bakery and groomer. Loveee it here! I can't wait to take boe here to shop on his ownread more

Conveniently located in Heights MKT! I love this location. The staff has always been super helpful…read moreand nice when I come in. My dog is particular about treats, but she loved their birthday cake and some of their treats too! I like how ingredients are explicitly listed on their products as well.

What a fantastic little store. Theu offer a fantastic selection of food, treats, toys and clothes…read more Love the customer service received from Lani, will definitely be back.

Great service and attention is truly charming, the variety of things widely recommended…read more Un gran servicio y atención es verdaderamente encantador la variedad de cosas ampliamente recomendado

I fee like the name doesn't do this place justice because you think "supermarket" and think Walmart…read moreor something like that. It's definitely a huge store, but much homier than some of your traditional pet stores. I used to shop at Petsmart because they offered a coupon book of freebies when I first adopted my cat. I didn't even know places like Pet Supermarket existed! They are always running promotions on different items throughout the store and even sent some of the neighborhood customers $5 off coupons (no minimum purchase) to use for June through August. I popped in to buy my kitty some more food and saw that the usual brand I get was $3 off, so that combined with my $5 coupon was a great deal. I was scambling to tear off June's coupon, but the cashier chuckled and said I could keep it because they were meant to be reused. My cat has to eat the "fancy" stuff because she's allergic to basically everything, but they stock every single brand you could think of. And it's not just the expensive brands that have the deals. The last time I went, the Purina Tidy Cats litter was $1 off and offered a free bag of treats! My absolute favorite part about this store is that there are adoptable kittens that the employees encourage you to play with. You're welcome to pop open the latch and cuddle the kitties for as long as you'd like. They're from Houston Pets Alive, which is a no-kill shelter and adoption fees are only $50. The cats are positioned right next to the adoptable birds, rabbits, and hamsters, so there's plenty to keep them interested until you come visit!

Went there for the first time - a lot of supplies here and I could see that I would have difficulty…read morefinding the particular dog food that I sought - aisles of dog food. It was for a local dog shelter in need. I bought out their supply of this particular food - 3 bags plus a neighbor's bag of another type of dog food. The employee who assisted me to select the dog food then walked me to the checkout counter. After paying, the checkout person then assisted me to my car using a dolly (it was over 100 lbs of dog food). Above and beyond - He offered - I didn't ask for the assistance. Both employees were very helpful. A photo of the dog food delivered to the shelter - not necessarily relevant, but just to let the reader know that I did deliver the contribution.