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    Three Arrows

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    10 months ago

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    Airtron Heating & Air Conditioning  - Thermostat reading 82°

    Airtron Heating & Air Conditioning

    (45 reviews)

    North Charlotte

    If I could give zero stars to both True Homes and Airtron, I would…read more Since purchasing our home, we have experienced ongoing and unresolved HVAC issues that have made the upstairs of our two-story home practically unlivable. The temperature upstairs has consistently ranged between 82-89°F, even during normal seasonal conditions. This problem dates back to our very first service call in Spring 2025--and despite repeated visits, nothing has been fixed. Each time Airtron comes out, we're told the issue has been "resolved," yet the temperature never improves. There has been no meaningful change after any visit. It has become clear that these service calls are performative at best, not solutions. Out of frustration, we brought in an independent HVAC company with over 20 years of experience. Their professional assessment was straightforward: the unit installed is undersized for the home. This is not a minor adjustment issue--it is a fundamental system design failure. Despite this, True Homes and Airtron have refused to: * Perform or provide a proper load calculation test to verify system sizing * Acknowledge the possibility of incorrect installation or system design * Replace or upgrade the unit to meet the actual needs of the home The result is a home where the indoor temperature is often less than 10 degrees cooler than the outside. In South Carolina heat, that is unacceptable. We are paying for a home we cannot comfortably live in for a significant portion of the year. This situation reflects a serious lack of accountability, transparency, and basic customer care. We trusted True Homes to deliver a livable, properly constructed home, and Airtron to support and service critical systems. Both have failed. If you are considering building or purchasing with True Homes, or relying on Airtron for HVAC service, be aware: once the paperwork is signed, getting real problems addressed may be an uphill battle with no resolution.

    Airtron once again to the rescue of a faulty damper. John F. is the best, he has maintained and…read moreserviced my heating and cooling system for at least 7 years and never lets me down. I keep a maintenance plan with Airton and it is worth the monthly fee which is very reasonable, especially compared to other companies. This service was part of the plan so $0 out of pocket

    Three Arrows - homedevelopers - Updated October 2026

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