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    Michaels

    Michaels

    (3 reviews)

    $$

    Absolutely terrible! I am an avid cross-stitcher, and I have to say, their cross-stitch aisle is…read moreabsolutely atrocious! They don't stock the DMC thread by number and instead stock it by how the colors look together! When you are trying to find 25+ colors for a project, their organization system is extremely frustrating. I spoke to an employee, who stated that they do that so the row will "look pretty." They also stock the needles on a rack about 6 feet off the floor! I am 5'5, and I accidentally purchased the wrong needles because I had trouble reaching the rack. Their selection of other cross-stitch notions is also terrible. To add insult to injury, when I went to pay my Michael's Rewards Account had no record of my military discount status. The cashier told me that I couldn't use my ID to verify that I was eligible for the discount. She gave me the discount after I argued with her, but she then told me that I could only have a cashier manually put the discount in 2 more times. The store MIGHT be great if you are into Cricut or cake baking, but overall, it is terrible for the serious needleworker who is engaged in heritage arts! Every time I drive past the store, the parking lot is literally empty. Hopefully, that will eventually be the death knell for the Richmond, Kentucky, Michael's. Don't waste your time there. Hobby Lobby is only a few miles east and has a much better selection of products than Michael's.

    Called ask question they hung up on me and called back and person answer phone act like couldn't…read morehelp I ask her if I could talk to someone who could help me the manager talked to me awful .they want get any of my business anymore ...the rudest place and manager is so rude and needs to be learn respect .

    Thread and Ink - screen_printing_tshirt_printing - Updated May 2026

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