Much more evidence at https://www.facebook.com/profile.php?id=100086488445067&sk=photos_albums The BBB revoked their association with Thorough Clean, LLC, has published a warning, and graded this company an "F". See for yourself at https://www.bbb.org/us/va/mechanicsville/profile/pressure-washing/thorough-clean-llc-0603-63413691 I contracted a "3 day job" with Mr. Edwards to epoxy the downstairs floors. Work was to start 12/20, 2021 and be finished before Christmas, "guaranteed". Mr. Edwards texted that he was unable to find a concrete grinder to rent, then found one, then texted me that he found his wife in bed with a black man he afterward described with the N-word and couldn't start work that day. This trend only became worse over time. After epoxy cured and was walkable, I took a good look at the floor and found ground up leaves and debris throughout the entire urethane topcoat from the crews shoes and 48 spots where the epoxy beneath was chipped to the concrete underneath and other clearly visible defects. His epoxy permanently on my bathroom sink porcelain and fixture, on doorknobs and walls. He even epoxied my stair carpet into the floor! Requested Mr. Edwards resolve the issues per contract and he blamed me for his shoddy work. I requested a full refund of the $7,280.73 so that I could pay someone else to fix or cover the awful workmanship, Mr. Edwards said he would go through his insurance to get the refund, then refused and offered an unacceptable $2,000 refund via check. When informing I would take Thorough Clean LLC to court, Mr. Edwards eventually pleaded to let him come back and do the job over, which I allowed. A grave mistake. Over the next 5 months, it was excessive tardies (EG: stated arrival at 9am, not arriving until 3pm or later, if at all), constant no call/no shows, lies, and always that it was some thing or somebody else's fault. Never his. He was unable to fix the floors and abandoned the job after having received payment in full. When I changed my review to 1 star and no description as a result, Mr. Edwards, via text, threatened to sue me for slander if I put up a bad review. Mr. Edwards, the truth is not slander. I have mountains of photos and texts and a crappy floor that prove every word I say is accurate. Please, PLEASE take me to court over my honest review. I'm more than happy to appear. After Mr. Edwards ceased responding to communication in May of 2022, I reported the issue to the DPOR, who found Mr. Edwards had not obtained the required Class C Contractor license and was criminally liable for knowingly performing contract work anyway per §54.1-111 of the Code of Virginia and DPOR referred the case up to Senior Assistant Commonwealth Attorney who, because of quarantine and staffing issues, closed the case. I can provide the full case file from DPOR upon request. As of 8/24/23, he still has no license on record with DPOR. Conclusion: Mr. Edwards is indeed a great salesman. He is slick and convincing and a remorseless pathological liar. I was sold excellence and ended up worse off with greater debt, due to damages, than when I started. Mr. Edwards never finished the job after over 5 months, called me names when confronted about his lies and constant no shows, was racist toward black people and is not allowed at my residence ever again. Mr. Edwards may be able to provide acceptable powerwashing and cleaning, but is an amateur with epoxy and it shows, so be warned. He may offer to fix his mistakes if he must, will take an extremely long time trying, and will quit and disappear when he can't actually fix it instead of doing the right thing. For this job, he was extremely unprofessional, blamed me for his own poor workmanship issues, and I wouldn't trust him again to do any job well, or arrive at the time he specifies, or even show up at all, based on my direct and lengthy experience. If you are considering hiring Mr. Edwards for contract work, request to view the contractor's license first thing, not just the business license, and you'll end up saving yourself thousands, unlike quite a few of his customers. I didn't know any better, so learn from my mistake. Caveat Emptor. read more

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I had 4 appointments with this company and was stood up 4 times. Robert made promises and. Commitments saying he was in his way then backing out after I'd waited all day. He booked defiant times to show up on the job then had no memory of that. He said he was having difficulty keeping his schedule straight and found himself double booking customers. It's been a stressful time for and cost me two weeks to in getting the project complete and countless hours waiting around. STAY AWAY from this poorly run unprofessional company. read more

For 2 years in a row this company rescheduled appointments numerous times. The last time I never even received a call back or a reason why he didn't show up to start the window washing/house cleaning. They do send quick estimates but can I recommend. read more

They did a great job cleaning our storm windows! In between the storm window and interior glass was really dirty and they did a great job bringing the sparkle back. Very responsive and gave an affordable quote given our dirty windows. Highly recommend! read more

This crew did a wonderful job! I hired them for gutter cleaning. They were professional and prompt, getting the work done without my being home. They called after to let me know they were finished and said they also pounded the gutter nails all the way back in as they had come loose. What they didn't say that was a very pleasant surprise when I got home was that they cleaned off all the leaves from my back deck as well! What a great job! read more

We had originally planned on using this company for roof and house washing. After collecting a few estimates another company ended up doing the roof cleaning and house pressure wash for other reasons. Thorough Clean showed up at the original appointment time for an estimate the day after the other company did the work because of a communication mixup but I sent him next door as I knew my neighbor wanted his house washed. When he was done, he came to thank me and noticed a lot of concerns about how poorly the job I had was done by the other company. He redid the whole job and the amount of dirt that came off was unbelievable. He did both the roof and house and cleaned my sidewalk and did not want a penny for the time he spent which was over an hour. I just cannot say enough about both his work ethic and the excellent job he did finishing what the other company neglected to do. You will not regret hiring this company for any service they offer. read more

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Awesome service! Quick reply and was able to clean my windows right away. Robert was professional and I couldn't be happier with his work. Highly recommend! read more

Did an awesome job, very responsive and prompt. Only reason I didn't give 5 stars is because they did not put all our patio furniture back after cleaning, nothing that would keep me from hiring them again. They power washed house, sidewalks, driveway and 2 patios. My 15 year old house looks brand new. read more

Robert was quick to come out to give me an estimate. I am very pleased with the work his team did for me. They power washed out house and cleaned the windows, inside and out. Robert was a great communicator throughout the process and I plan on using him again next year. read more

My windows haven't looked so good in a very long time! Thanks Thorough Clean for making them streak-free and sparkling!

These guys did a fantastic job on my house! They power washed the house and deck and cleaned the gutters for a very reasonable price. They were responsive, friendly, and completed the job in a timely manner. I will definitely be using them again. read more