We are delighted to have discovered this ice rink. We do not live in Shaker Hts, but we are thankful that the city opens up their services to anyone! Our children (and even my husband) have been taking lessons there since Nov. '16. We have not had any problems with the staff. In fact, they are always on the ball with classes/rosters, they are kind and encouraging. The maintenance man even went as far as getting his keys to open up the vending machine when my child's snack didn't fall down! So, don't rely on the review from 1/10/17. Obviously, the city/facility has set good standards in place and they are only doing what's best for everyone by reinforcing those standards. No, it is not a state-of-the-art facility, but it has ample seating, shoe/coat racks, a small arcade, snacks/drinks. It offers skating competitions - sometimes even free learn-to-skate sessions. We love coming here! read more