I don't even know where to start. Due to health reasons, I found myself having to give up two…read morewheels. This was a very difficult decision for me. I went to Schaeffer's, and talked with Sven in Sales. He listened, and talked with me about trikes, both new and used. There was no pressure, at all. After going through options, costs, and payments, I opted to order a 2026 Road Glide 3. Sven sat with me while I picked the color and chrome options, etc, then got the order placed. I was updated on the progress of the order, when it would be delivered to them, and approximately how long it would be before I could pick it up. They met every estimated time-frame early, and I was picking up my new trike 6 weeks after ordering! Everything went smoothly, from ordering, to updates, to financing. They even called to reschedule our pick-up date when they looked at the weather and saw it was going to be pouring down rain when we were supposed to pick it up! Sven and Dale were wonderful to work with, as usual. (This is far from our first bike purchase from them.) Sven took time the day of delivery to go over the trike with me, and even taught me how to use reverse, by showing me, and then having me do it. After all of that, I met with Donna at Customer Service, and she got me signed up for the different challenges and explained how they work, while my husband scheduled my first service with Johnny in the Service Department.
These guys tell you that you're family, and they mean it. There is a reason why my husband and I travel 100 miles, each way, passing multiple Harley dealerships, to have Schaeffer's service our bikes, and when we need to purchase a new one. I just can't say enough about them. They took a change that I was dreading, and turned it into an enjoyable experience that I was excited about!
Yes, I am loving my new trike! It's soooo good to be back in the wind again!