We built our house with Thomsen Homes 09/15/2020. Our house was finished on time which was great, and they have been helpful with our warranty. However, whe we moved in they built our kitchen island so it did not fit our dishwasher causing damage to the cabinet. when we originally filed on builder trend, they did not repair the cabinet - just placed new stain. We called and complained and then they finally fixed it correctly.
Overall before building a house with them I recommend getting an extensive contractor education. When building our home we did and electrical walk through and were advised the lighting in the bathroom that came with included fixtures would be more than enough and to not spend extra. lighting was important to us, so we did end up adding lighting to the master, but not our guest. When we started using our guest bath we found out that if you try and use the shower you stand in the dark. Thomsen's only advice was to get a fan light fixture. Upsetting, given we were assured this would not be an issue.
For our HVAC we have a two story home. We have to shut all of the air vents on our main level to shunt air to our upper level to make it bearable in the summer months. We consulted a HVAC company to see what could be done, they told us our contractor should have advised us when building to get a split or separate HVAC unit for our home given the two levels. To fix it now we will need to replace the entire system. When we contacted Thomsen Homes about our concern as to why this was not brought up in a design meeting, we were told that is an upgrade and is up to us to bring up. Not sure how the general public would know this is something to bring up.
Finally, the biggest complaint with Thomsen is with our garage. When initially planning to build our house we wanted a full 3 stall garage, but were advised we would need to purchase a larger lot and that would be around 30,000 dollars. This seemed too much, so we did not pursue further and were not offered other options. We still upgraded our garage with larger garage doors, heating garage, adding floor drain as well as adding hot and cold water. After our build was completed we found out we could have elongated our garage 2,000 dollars for every 2 feet. Again, this was not brought up in our build. The current size of garage makes it difficult for us to park our pickup, as we have to keep the garage doors open to walk around the pick up because it is so tight. Our pickup is standard, no extended bed. When we talked with Thomsen, they told us again that this is something we should have asked for at our design meeting as this is an upgrade. I asked how I was suppose to know this was an option when it was never presented when discussing our garage build they did not give me an answer.
We hired Thomsen homes to be the contractor for our house, but apparently they expected us to have a contractors license. They seem to be in the business of quantity, not quality. I would not recommend. They have not acknowledged any fault or offered any true solutions. I will give them 2 stars, because they did finish on time. read more