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    8 years ago

    Terrible customer service. After payment wouldn't return phone calls Fly by night operation.

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    Maytag Customer Service - Refrigerator to show kept clean

    Maytag Customer Service

    (214 reviews)

    My call to Maytag was for a simple issue. The Lowes delivery guy ran a wash cycle on our new…read moremachine and washed the owner's manual. Funny story,huh? Except now there is a sad, empty space in my extremely organized "Manuals" binder... and this machine has lots more bells and whistles. I neeeed that manual! So, after 3 (THREE!) unsuccessful requests to Lowes for a new one, I called Maytag directly. Very glad I did. Used the Maytag call back system to avoid holding. Within 5 minutes, Lisa, from Tennessee,was on the phone. She listened to my issue and went right to work to solve it. No argument, just great customer service. An after-call survey, in this instance, would have been a good thing.

    I bought a brand new Maytag washer in May 2026. It started leaking at end of June. Had to have…read moreHome Depot come and check connections as they installed it. Men came out and told me not to use it as it smelled like something was burning. They called their supervisor and was told we would get a replacement washer the next week, which was a lie and started the whole downhill slide. I was told I had to contact Maytag for warrantee service. Was given an appointment 2 weeks away. A repair person from G & G appliance came out and said parts needed to be ordered. Received a text from G & G a week later telling me parts were in and service was scheduled for Saturday. I had plans for that day and contacted G&G. Was on hold for over 25 minutes. Finally spoke to representative and was told Saturday was the only day for 3 weeks that someone could come, so take it or wait. So I had them come. On Sunday, I did a tub of wash and the machine sounded worse and worked worse than before. Maytag didn't seem to care, just saying they were sorry, but G&G appliances was the only repair company they used. I have now had 2 appointments canceled without them letting me know. Repair man showed up today and had to order numerous parts, so now I wait again. It has now been 2 and a half months and it still isn't fixed. NEVER BUY A MAYTAG!!!!!!!!!!

    ThompTech - itservices - Updated October 2026

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