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    Thompson Heating & Cooling

    3.5 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    Services - Thompson Heating & Cooling

    Air duct cleaning

    HVAC installation or replacement

    HVAC system repair

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    4 years ago

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    Wizard's Hearth & Home - Simplifire wall mounted electric fireplace hung in our showroom.

    Wizard's Hearth & Home

    (24 reviews)

    I have to start off this review with a critique of the other reviews. If you were to listen to the…read moreother reviews, you would think bad of this company. I'm here to tell you this has to be one of the best experiences I have ever had with a small family owned company. The integrity that Joel the owner showed is just the best. I try my best to use locally owned companies in Flagstaff and give them a chance to earn my business. I have tried to get service or a replacement fireplace here in Flagstaff for years. All the other companies do not even want to take a look at repairing my fireplace. They all want to replace it. Joel and Wizard's talked to me about evaluating the fireplace before any recommendations. Wow! What a refreshing experience. Joel did a thorough job at looking at all the parts of the fireplace. Explained as he went. I had no idea that the gas fireplace logs "must" be set in a specific configuration for the unit to work properly. He looked up the manual and made sure the fireplace was set up correctly. Once he did his evaluation he got it working in no time at all. Again.... He got my fireplace to work rather than push me to buy a new one like the competition. The value in being able to save over $15,000 was incredible. How can anyone write a bad post or review when clearly this man is genuine and honest!!! I can't stress enough that this is a great company and worth it to you to try them. I will most certainly have them back to do the proper maintenance and when it's truly the time to replace this fireplace Joel and Wizard's will earn my business.

    I have been a customer for over 20 years and I always have them clean my two pellet stoves once a…read moreyear. Jason and his son came today and did an awesome job. This is the second time Jason has been here and he is very good. My complaint comes with the fee charged $497 for a 45 minute job. This was up $130 from last year which was up over $100 from the year before!! I'm a 70 year old widow. They don't offer a Senior discount but when I called I was informed that had I had the job done between Memorial day and Labor day I would have gotten a 10% discount. Nice that they never informed me of that after ALL these years. I probably wouldn't have done that because I wouldn't have wanted anyone up on my roof in temperatures of 100 +. I'll be looking for someone else. So much for loyalty.

    One Hour Heating & Air Conditioning® of Prescott

    One Hour Heating & Air Conditioning® of Prescott

    (13 reviews)

    Hello everyone... posting to warn everyone of the unethical billing / charges from a local HVAC…read morecompany. Company name: One Hour Air Conditioning & Heating (also operates under the name Benjamin Franklin Plumbing) Description of event: My thermostat at my rental property was not working. I called and scheduled these guys to come out. They in fact came to my property and got my thermostat to working condition. The only thing that was wrong was a blown 3 amp fuse (see pictures). They replaced this fuse and charged me $122 JUST FOR THE FUSE (see copy of invoice). I was also charged for the service call. Never once was it explained to me what was wrong before they changed the fuse and just charged me for it. I'm totally fine with paying for services rendered and the service call but to be charged $122 for a fuse that costs approximately three dollars is ridiculous and in my opinion unethical. I called and spoke with somebody in charge at the office (Leslie) and she explained "this is their standard rate for this part." I am posting this to warn everybody of their unethical business practices and charges. Hopefully my bad experience will steer you clear and you won't have to experience the same. Please feel free to share this post so that others are warned.

    STOP! I paid $89 for an incorrect diagnosis; the proposed fix would have cost over $2,000 and I did…read morenot proceed, thank goodness. A different HVAC outfit identified the correction problem and the fix was perfect and not expensive. The $89 fee for an incorrect diagnosis should be waived, but One Hour considers that payment is more important than customer satisfaction; earning any future business is not possible. STOP!

    Thompson Heating & Cooling - hvac - Updated May 2026

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