Both my dog Riley and I were suffering from major PTSD after a really bad experience at the last…read morevet we went to (new in town and needed to find a new vet), and Monroe Animal Hospital was just what the doctor ordered, pun intended. Christopher, the vet assistant, was so gentle and caring with Riley and that put both of us at ease from the start. Dr. Martinie was excellent and thorough, and very in tune with Riley's needs as a senior dog. I can't say enough good things about this place, from start to finish. Highly recommend and worth the drive out from Charlotte.

Our visit went perfect. Your staff was caring and offered help seeing I had a large dog and a baby…read more They made this visit go smoothly when it was an anxious time for Seamus. I appreciated everyone in your office and so glad I found your office. We definitely will be coming back will all our pets! Thank you so much! The Nelson's

I took my cat Mamma to the vet as she had a growth above her eye. She is 16 years old. Strictly an…read moreindoor cat never outside. The vet and tech seemed nice but the pricing was way off. I did not want the Vaccine but I had to get it $65.00. They did drain the growth $20 and I thought I was getting the bare minimum blood work but they did a complete $201.00 then the exam was $90 a total of 423. 15. Pricing is , in my opinion way out of line. They really need to be more transparent with their fees. I took my cat Mamma to the vet as she had a growth above her eye. She is 16 years old. Strictly an indoor cat never outside. The vet and tech seemed nice but the pricing was way off. I did not want the Vaccine but I had to get it $65.00. They did drain the growth $20 and I thought I was getting the bare minimum blood work but they did a complete $201.00 then the exam was $90 a total of 423. 15. Pricing is , in my opinion way out of line. They really need to be more transparent with their fees.

I've been taking all of my dogs to Sun Valley over the years and they've always done right by us…read more They are compassionate when I've had to put three dogs down in one year because of cancer and old age, they've helped me nurse back to life a parvo puppy that was at death's door, and they've been fairly priced and get us in quick when we need to be seen on short notice. Vets and pets are expensive, but this vet is reasonably priced and they walk through your options for treatment/preventative care so you can decide.

We've been coming here for almost nine years now. This is my cat's vetinarian hospital. They…read morecontinue to get better and better and truly care about your pet's needs. They show genuine concern and interest in helping to get your pet to better health. Dr. Belling is amazing! She is very knowledgeable and kind. Staff is amaing as well (Ally, Savannah, Emma, Josh). I like that they are available to ask questions regarding specific care of my diabetic cat. They are the best!

Excellent facility with professional staff and surgeons. We always go to this location and are very…read morefond of the prompt service except the 1 time we encountered a "4 hour wait" time and we were referred to Skyline. Highly recommend if you are needing medical care for your beloved pets as they are very, very good.

I cannot say enough good things about UrgentVet! I was dog-sitting my mom's dog (she's visiting…read morefrom Massachusetts), and she was swatted in the face by my cat, leaving blood in her eyes. Naturally, I rushed to another emergency vet hospital and waited for hours, only to be told the wait would get even longer due to incoming critical cases. I felt completely helpless, especially after they took the dog to the back and placed her in a crate, despite me asking them to bring her back if we had to wait. While still in the ER waiting room, someone recommended UrgentVet, and I am so grateful they did. I made an appointment online while still at the first vet, and 10 minutes later we were at UrgentVet--and seen immediately. From the moment we walked in, the staff was kind, efficient, and professional. Nick, the vet tech, was absolutely wonderful--compassionate, communicative, and thorough. Dr. Bowman and Nick worked together as a team, assessing the dog in front of me instead of taking her to the back, which made me feel included, informed, and reassured. We were out in under 45 minutes, and the entire experience was smoother, more transparent, and honestly far more compassionate than the first ER. And to top it off, the total cost was only $25 more than the base fee at the other hospital. UrgentVet has earned my trust, and I will be taking all of my pets here moving forward. I highly recommend them to anyone in need of quick, caring, and quality veterinary care.

Our cat has been diabetic for about a year and everything was under control. One night, our cat…read morebecame non-responsive with jerking and quivering movements in his face and body. I called the first 24-hour amimal care center and made the trip out. Turns out my little feline went into a dangerous diabetic shock. They advised me on the phone I needed to go to an Emergency Hospital for cats. I opted to come here first for evaluation and advise. I am glad we did! They gave our cat an IV with some dextrose to get him out of the danger zone but advised us he still needs to help. The staff at this ungodly hour were kind and sympathetic to our concerns. They were attentive and gave us clear instructions of what to do next. I absolutely 100% would recommend UrgentVet to anyone in critical emergency need. It may not be your last stop of the night, but they'll do whatever they can to get you the help you need or advice you may need. Thank you!

I've always valued Dr.Jones as the preferred vet for my animals. He's always personable, caring,…read moreand my animals do not mind being here. Today, I got the pleasure of meeting the new vet, Dr. Steele, she did an awesome job with communicating all information, was patient and thorough with my dog, and was so sweet! I love nothing more than my dog getting probed and poked and still wanting to follow the vet out the door.. leaving me behind! This is a green flag for me. I'm so happy she's apart of the team :)

HIGHLY RECOMMEND!! I have been coming to Mercy for 2 yrs and I can't say how much I appreciate both…read morethe staff and Doctor. My 19 year old cat had a bump on her that I was hesitant to have removed. Dr. Jones and his staff took the time to explain the process of the surgery and helped me post surgery. Sadly the growth came back as cancer but even when I come in for monthly blood work they always ask how my kitty has been doing

been a client/ dog mom for20 yrs Had two rescues. Had to put both to sleep after full lives…read more THEY were WELL cared for and blessings to my husband and me. All the Drs. Dr Tammy first. took wonderful compassionate care of both of them. Had to say goodbye to both at the clinic (old age related issues) was very hard but the Drs and employees were the best. Morgan was 12 Buster was 14 tha pretty much says it all. Ty Plantation for your fine care

Absolutely one of the most infuriating visits I've ever had--and I don't even want to come back to…read morePlantation. The reason? The front desk, specifically Paula. This woman has no business in customer service. I come in regularly for my pets, and she's consistently rude, condescending, and disrespectful. She interrupts, rolls her eyes, and acts like helping you is a burden. Today, I finally called her out on her attitude, and instead of apologizing, she argued with me. No remorse. No professionalism. Just pure defensiveness. Did she know I recorded the ENTIRE interaction for her manager? Probably not lol--but I'm tired of her gaslighting. This won't be a "he said, she said." She even claimed I had an issue with her--as if I'm the problem. I've read the reviews. I'm not the only one complaining about her. It's clear she hates her job, and frankly, she shouldn't have it. I don't have a problem with the other front desk staff--it's always her. To top it off, when I was in the middle of putting my dog down, she barged in to ask if I wanted to buy prescription food for my cat. Seriously? When we didn't buy it that moment, we overheard her talking to the staff in the back and saying, "I'm never preordering food for them again." That's not just rude--it's disgusting. She clearly doesn't even know how to use the software, constantly messes up client information, and I always hear her arguing with other customers. She even lied, saying my mother wanted her phone number back on my account--after I asked them to call me not her. This is funny, considering my mom switched vets BECAUSE of Paula. What's worst of all? She never once tried to apologize or fix it. I walked out saying, "Thanks for the apology"--because that's the only one I was going to get. You'd think with all the complaints geared towards her, management would take some sort of action. But hopefully now that I actually have the conversation, they can see for themselves what it's like to be a customer here. It's not pleasant. I'm not sharing this out of spite--I just want management to understand what it's like to deal with her from a client's perspective.

Dr.Joanne took care of our cat Toby for a number of years, while we resided in Mint Hill,NC.She was…read morealways professional and caring...and we totally trusted her with our cat's care .We now reside in the Charleston area of South Carolina....and Toby our cat is doing well at 14 years old.We highly recommend Dr.Joanne...and we wish her well in her practice and in the years going forward. Regards.. Elaine and Robert Gherardi.

My husband and I are so grateful to Dr. Joann Martineau. We've known her about 10 years since she…read morebegan providing veterinary services to our then senior dogs. We recently called on her again when our latest rescue began having health issues. Dr. Martineau is extremely competent and insightful. She helped us through a difficult time and remained kind and compassionate to us and our beloved furry family members. I've referred her to many people over the last 10 years and always received a thank you and rave reviews for the recommendation. Make no mistake, saying goodbye to these furry children was extremely difficult. However, having Dr. Martineau in our home allowing us to say goodbye on our terms made it bearable. She's not just great for end of life either. She's perfect for anyone who just wants well visits at home. When our pet needed surgery she gave us a second opinion that was spot on and helped us formulate questions and a game plan. As one friend said "she's a gem".

Dr Jay is a wonderful person and a fantastic Vet. He and his staff are kind and compassionate, it's…read morevery obvious they love animals and what they do. We've taken our pup there since they opened and from basic checkups to surgery we've been very pleased. Dr Jay went out of his way to discuss every facet of our pups procedure to me and my fiance and followed up twice afterwards. I feel our dog is safe with Lake Park AH and I'd recommend them to anyone.

I would give greater than 5 star. Dr Rutledge is the best vet. He has prescribed treatments for…read moreproblems others have missed or failed to treat. He is Compassionate and takes time to thoroughly discuss concerns and treatments. The staff are all wonderful

so fast and hassle free! i went to a cat only event that started at 3 and arrived around 2:45/2:50…read more i was number 7 in line and i was in and out within 30 minutes. great value and no pressure to add on anything that wasnt needed. glad this resource exists!

I love this clinic! I took my cat Cookie there on Friday to the Kannapolis location. He was there…read morefor the annual rabies shot and feline distemper. He was visibly upset and meowing, all of the technicians took great care to console him, offer him treats and calm him down. I appreciated their efforts and highly recommend.

Would give 0 stars if I could. Last Friday October 17th I brought in my 9 year old pug for routine…read morecomprehensive exam. I dropped him off at 10 am and 10 minutes later the service desk called me and asked me if I would like to do the dental cleaning as well. I said yes go head. (the worst mistake i've ever made in my life). They called me at 2 pm and said everything went great results are good. Then at 4PM I get a frantic phone call telling me to come as fast as I can. I want answers. They have still not given me any answers to how my dog just suddenly dies when he was fine. They told me when he was coming off Anesthesia his heart rate suddenly started dropping and they gave him shots of Epinephrin and something else to no avail. I want an investigation I am contacting a Lawyer to take this to court if need be. My pug was FINE when i dropped him off that morning. Some neglect or something you guys did that murdered him.

Went 12/24 with cat for one tooth issue. Said suspected stomatitis. Went to another vet, had tooth…read morepulled that I came in for and said cat had some of the cleanest teeth and didn't even need a dental! Said no signs of that they said, which is what I thought!!! Never going back!