Terrible cleaning for a high price.
I've been talking for…read moreabout a week with the office to schedule a cleaning while I was abroad. They were nice and responsive. Too bad that whatever we've decided hasn't been taken under any consideration by the person who "cleaned".
I was told that 2 hours for a deep cleaning wasn't enough. My apartment was already decently clean, and it's less than 50 sq. The only reason why I payed €40 per hour, was to clean the oven.Anyway, I trusted their judgment and I said that I would have paid for 3 hours. Again, I was ready to pay a "deep cleaning" cost for a regular cleaning of a small already clean apartment, plus the oven and the mattress.
I also asked if the cleaner could have kept the keys and they said yes.
I was over the moon!
Then the reality...
My friend went to open the door. The cleaner was late. He had no clue about the keys, he didn't want to keep them so I had to figure something else out last minute. He called my friend back because he couldn't figure how to open the water. He left after two hours.
Because of their lack of communication and professionality I lost a tenant. He didn't want to stay in a filthy place! Here come the pics that I received from him.
I asked for a refund, they refused and they sent me pics of what was cleaned for €80.
Since I clean my house by myself I can tell that what I paid wasn't worthy.
Plus they had the guts to tell me as an excuse that 2 hours wasn't enough. I suggested they checked the emails where I said that I was up to pay for 3 hours, because I needed a clean apartment.
If you charge €40 per hour per person (more than twice what anybody else in Berlin) you need to be the best! They're far far away from being even good.