We have been an Allstate customer for over 30 years and am on our 4th Agent. The quality of customer service has deteriorated considerably in that time. The hold times to speak to someone in the "Customer Disservice" group has exceeded over an hour only to be picked up by a call center in India who could not be of any help. We are considering changing out our home, auto and umbrella policies to another company. My advice is to contact another company for your needs as Allstate is no longer the good hands people. read more

Unfortunate that one claim a year for renter's insurance for legitimate instances of stolen property can get your coverage canceled. Moving on. read more

I have been a customer of Tom Ryan for at least 8 years now. I've never felt so strongly about an insurance representative in my life. Tom is just a wonderful person and always willing to listen and respond. He knows his business and his customers. Recently, I had a situation where my parked car was hit by someone and Tom helped me navigate the situation even though the woman who hit me was with State Farm!! Truly, you will always get Tom's best attitude and solution to any concern you have. I'm a customer for life! read more

I've just moved back to SF after two years out of the country. Work has been intense and I've encountered one logistical problem after another. Was hoping that re-securing insurance would be one of those things that would go smoothly-- particularly since I'd been with State Farm (Walter Li in The Marina) for 10+ years. State Farm was terrible. At the recommendation of a friend, I found Tom Ryan at All State. Unlike Walter Li's office, Tom moved quickly to insure my car (at a better rate than State Farm, who refused to recognize my 10 years of loyalty since I'd been away for 2 years). Tom also explained my options clearly and provided helpful guidance around coverage levels. By contrast, Walter Li's office used to ask, "So how much coverage do you want?" I'd reply, "Well, what are my options?" And they'd say, "Well anything really." And I'd say, "Well can help me understand what other customers choose?" And State Farm would reply, "Not really. Everyone is different." The nail in State Farm's coffin was when they informed me that I'd been at fault in an accident in 2011, despite that I'd never even been in the country then. Both DMV and All State were able to confirm that no such accident had occurred. With State Farm, I was chasing my tail, paying too much, and almost never able to speak to Walter himself. With Tom Ryan, I got guidance, a better rate, accurate records, and personal service. read more

Tom was extremely responsive and very communicative when we needed to quickly get a new policy in place for a real estate purchase. Tom also took the time to review our other policies with Allstate and make recommendations to ensure we had the right coverage for all of our needs. I highly recommend Tom! read more

Great experience at a Insurance Company? Yep. I needed insurance quick and Jennifer, the office manager, took me as a walk-in and had me through the process in minutes. Polite, nice and communicated everything very well. Even sent an email so I would have proof of insurance for our new place. Great stuff. We'll see what happens if we ever have a claim, but in terms of the office, the experience couldn't have been better. read more

Can't say enough good things about Tom and his staff. Very nice people. Very efficient. They care about you. Gee, that's unusual. You're a person, not just a premium check. Highly recommended. read more

Tom Ryan is that magical but elusive thing: An insurance agent who cares. The law requires that an insurance company give at least as much consideration to the interests of its insureds as it gives to its own interests. Most insurance companies are constitutionally incapable of doing this. Tom Ryan makes sure that Allstate does. He looks for ways to provide his clients with benefits -- another legal requirement to which insurance companies seldom adhere. He and his office respond promptly, efficiently and dependably to problems and issues and I give him my highest possible recommendation. Walter Walker read more

I called to get a quote on homeowners, auto, flood and umbrella. I spoke to Jennifer, who was very pleasant, but there was something in her manner that felt unprofessional. She sent me some but not all of the quotes I asked for, and when I thanked her and asked for the rest, I never heard back. I just didn't get the impression they are very thorough or meticulous, which are two things I wanted in an insurance company. read more

I have worked with Tom for over 10 years now. Work with him on both home and cars. He is very professional, courteous and responsive. Great service on the few claims I have had to make. Highly recommend! read more

I've worked with Tom for about ten years and enjoyed every interaction with he and his team. I've had multiple claims, mostly on the cars, and was always taken care of. read more