Cal Insurance is now owned by One Digital. I have been a Cal Insurance customer since 1983. Their…read moreservice was fine over the years. Recently my insurance rates have increased by over 50%. I sent an email but received no response. Since being taken over it has been harder to reach the correct agent with questions. I have no idea who my agent is or how to contact any human. I am shopping for another agency.

TL;DR - If he can't provide a quote in two months with multiple follow-ups, would he ever responded…read moreif I needed help with a claim? Full disclosure: I was never actually able to get a policy with Stafford Jacobs and CAL Insurance. I reached out to Stafford in March based on a recommendation. I explained what I needed, and that one policy expired in early May, so there was both a reasonable amount of time to figure out policies and a time constraint. * I sent him the requested documents and filled out all of the requested forms. * Three weeks later, no response, so I followed up. He had COVID and asked if he could response the following week. * Two week later, one of my policies is now *expired* (which is what I was trying to avoid when contacting him in May), but I still have nothing from Stafford, so I follow up again. Now he needs more information (that he could have asked for six weeks before), so I provide that. "Received and downloaded," he says. * Now, another two weeks later, two full months after I originally contacted him, I still have absolutely nothing. I was trying to go through a recommended local agent because I was tired of talking to a drone at a call center who knew nothing about me and who just referred me to another department to get anything done. But if I am still waiting, after two full months and half-a-dozen attempts at follow-up to get a quote from CAL Insurance, would I have any hope that they would actually be helpful if I needed to file a claim? Definitely not.

I started with Martin over 10 years ago but have been working with Nelson for several years now…read moreafter he took over the agency and they both have been amazing. I used to work in insurance for a national name brand company and they told people not to go with a broker but they were wrong. Insurance is so complicated in San Francisco/California and this agency has been a dream to work with and worth every penny. They respond quickly, follow up and call me if I miss an email that could result in a costly mistake, and proactively look for alternatives that could save me money. We had a situation where we needed to make a claim and they made it painless (and the issue went away without any additional money out of our pocket at all). They are always friendly and professional and fast, it's pretty amazing. I highly recommend them for insurance!

I contacted Blum-Blackfield after our homeowners insurer pulled out of CA. Nelson responded right…read moreaway, identified good alternatives, and got the new coverage in place quickly, at a lower cost than I expected, all while handling a deluge of calls from other people facing the same problem. This level of service and support has gotten pretty rare, so this was a nice surprise!

Been paying this guy for over 40 years without a single claim but rates keep going up over 10% in…read morerecent years. On top of that, the staff are always changing and don't know wtf they are doing and will be happy to argue w the frustrated customer. Will definitely switch to different Stare Farm agency OR possibly switch to different company. I suggest you do the same - look for different SF agency or try other companies and definitely skip this WOO.

After two consecutive house fires within two blocks of my apartment, it dawned on me that I should…read moreget renter's insurance ASAP. Losing all of my belongings in a house fire would be tragic and leave me naked and broke. Someone suggested getting renter's insurance through my auto insurance company, however the quote that I got from the Gecko was just way too high; I am only insuring one bedroom in a flat, not an entire house or grand piano. I went online to State Farm and within ten minutes I submitted my information for a quote. 24 hours later, I had an email in my inbox from Michael Woo's assistant with my quote - which was about $60 less than the Gecko's quote! I guessed the year my house was built in my original estimate because I am clueless about outer richmond architectural history and my landlord didn't know. I expressed this to State Farm and the underwriters did the research for me and corrected my quote. From there I had a brief, 5 minute conversation where I confirmed the quote and gave them my CC info. Done. I am covered for an entire year against theft, fire, the crazy cat people who live above me, and anything else that falls underneath my policy. The best part is- I never had to leave my desk and voila! I'm insured!

I spoke with Lena at Farmers Auto Insurance. I was treated…read morewith such understanding and kindness, I had to write. She took time to assess my needs and to give substantial, well-I formed knowledgeable information that helped me make a decision WITHOUT bias. If you want good advice and a discussion on whether to switch auto insurance call Lena.

Elbert and Lena are the best! They always pick up the phone, call you if you forget something and…read morenever up sell you. I have been with them for years and they are always there for me...even when they are on vacation. I have struggled personally with Farmers rate hikes for auto but have my other things insured with Farmers and it's because of the service from Elbert and Lena!

I was a policy holder for 10+ years. My brother chose not to renew his policy ; and out of spite…read morethey forced everyone related to my brother to sign a driver exclusion form because the agent Nicholas Ly said "he has a horrible driving record". We have separate un-related policies My sister, my mom, and I (we live 400+ miles away from each other) submitted it and agent Nicholas claimed it had to be a wet signature. My family then met in person, signed it, and submitted it but Nicholas said it was "late" and that i would need to sign up for a new policy. I chose not to re-new after a heated discussion. We are all on separate policies. Nicholas Ly, Lic. # 0K42693 then calls my mom immediately and threatens her by saying he suddenly found issues on my sister's rav4 policy and that her premium will go up immediately. Criminal-like behavior and horrible service to 10+ year customers.

This review is for Nicholas - Since having State Farm as my primary auto insurance, Nicholas has…read morealways assisted me with getting premiums for the cars I've had, helping me make payments, and answering insurance related questions. The level of service is so personable that when I call the office, I can drop my first name, and he'll automatically know who I am without any other information. I can request for an auto quote and ask for him to email it to me. The whole telephone conversation is less than a minute and Nick gets the job done. I've been with a lot of other insurance companies in the past, and I can honesty say having an agent that knows you makes it so much better.

Communication is the key to Successful Relationships. Wayne and David prove this over and over…read moreagain. The other staff are also friendly, helpful and confident that I am well cared for. Thank you!

My family and I have had Wayne Weathers' office as our agents for years and they are absolutely…read moregreat. I highly recommend them for anyone in need of car or home insurance, as they are dedicated professionals who put customer service first. I have been specifically working with David from their office and he is awesome! Very kind and truly helpful.

Arslan is the man! I researched the best deals for the 5 vehicles that I own as well as my two…read morehomes and he was able to give me the best quotes, by far. Even after locking it in, Arslan was able to help me with further savings through discounts I was eligible for (safe drivers discount, student discount, etc) and playing around with adjusting my deductibles and what I may not need for coverage. Communication is key and Arslan made everything extremely easy for me through phone calls or texts. He has always followed through with my requests and is just a pleasure to work with. I highly recommend anybody looking for new auto or home insurance to reach out to Arslan!

was charged for the flood insurance premium for the 2025-2026 policy year even though the payment…read morehad already been made through my mortgage escrow account. This resulted in a duplicate charge. Unfortunately, the company refused to issue a refund despite clear evidence of the double payment. Very disappointing experience with their billing practices and customer service.

I had been saving money with Richard Reinholdt for a few years now with my San Rafael home's…read moreearthquake insurance. But when I sold that home and bought a condo in Tiburon this month, I needed a quick quote, then immediate coverage for the purchase prior to the closing. Richard delivered, as I knew he would. Thanks again for your most excellent service. It's truly a pleasure doing business with a long-time BNI friend, a fellow San Francisco native and a rabid Giants fan!

CSE Insurance insured me from 1983 until 2001 at my first house, and then from 2001 until 2023 at…read moremy second house in San Francisco. I received the following note, cancelling my insurance: "Dear Valued Policyholder: You may have received - or will soon receive - a mailed notice from CSE Insurance Company that they will not be renewing your Property Insurance policy when it reaches the end of its current term in 2024." Richard didn't address me by name and didn't lift his finger to help me get insurance. But when he started at a new firm, he is soliciting my business. If this the kind of "service" you want from an insurance agency, have at it. As for me, I would NEVER work with him again.