It's tough to make insurance conversations enjoyable, but somehow Jon and Jennifer are able to make the process painless. We've been a generic number with a variety of other agencies, but when we moved it all to Jon's office 5 yrs ago we suddenly were more than a monthly premium. Jennifer (the greatest!!) knows our family's needs and she is easily accessible to update policies or ask questions. This office has great, friendly service with knowledgeable employees who really care. Somehow they blend the personal interactions with business/policy making interactions in the most elegant way...a dance that is difficult to manage in any business. read more

Jon and everyone in his office are amazing. Jon is there ready to offer advice and help with understanding what I need (and don't need for that matter) on all my insurance. Jennifer, Neda and Cathy are SOOOO helpful and unbelievably cheerful when I call. read more

Jon has been writing my insurance for over 20 years and has always been "jonny-on-the-spot" when it comes to keeping me up to date on insurance needs and updating policies to SAVE me money whenever possible. Navigating three teenagers through car insurance was a breeze and not nearly as expensive as I expected!!! Thank you Jon read more

I love the friendly and professional service from this insurance agency--Jon and his agents are top-notch. I have been a State Farm customer for decades--Jennifer and the crew are wonderful! I appreciate their knowledge and the excellent coverage and reputation of State Farm. Discounts for multiple kinds of insurance are great as well. Highly recommend this agency! read more

After using other insurance companies for years with lots of complaints, I discovered this State Farm office and have been very happy with this agency for 18 years. They are all very helpful and made everything easy to deal with when I was hit by another driver. Jon is always willing to answer questions and check and recheck my policies to make sure I am getting the best. I would highly recommend them all. read more

My family has had State Farm through this office for years, never had any problems. They were friendly, quick to respond, super communicative, flexible. Once got a guy out to help me unlock my car in a half hour on a sunday. However... I had a driving mishap this last may, pretty big deal. They came through, took care of me, but in reality I knew they would probably need to drop me from the policy. Hadnt heard anything to that effect, but was expecting it. What I was NOT expecting was to find out yesterday that I had been dropped for several days, and that my entire family had also been suspended for several days. We found out about me being dropped via mail that arrived yesterday, but my family only found out theyd been suspended when they called in to ask about it. There was no call, no notice, nothing. The kicker is I called them three days ago about something else and they didnt mention ANYTHING. My family had also recieved some paperwork to sign a week ago regarding the crash, and they called to say they were sending it in, and these guys assured them everything was fine. Im pretty disgusted. What if something had happened to one of us in those few days? If I had been pulled over without insurance I probably would have gone to jail because of the status of my license. I am still pretty shocked we were treated this way. I will update this review if we get more information. I am hoping this was a mix up, I really thought we had a pretty good deal wih State Farm up until this. read more

First, I want to state that Mr. Lam is partners with Gregory M, so please take that review with a grain of salt. Additionally, I would urge everyone to check all the insurance policies to make sure that there are no mistakes. I have had a poor experience. read more

I inherited Jon lam, and State Farm through my wife 13 years ago when we got married. I was happy with my old insurance company, but I had no personal relationship with them. My wife and I soon developed a personal working relationship with everyone in Jon Lam's State Farm office in Sausalito. Our agent Jennifer Butson, bundled our house with the cars along with other different instruments of insurance, from life to investment policies for our kids. Jennifer is the best! A consummate professional with 20 years of experience. She is always available when we need her from simple questions to complicated claims. Always there to help with insightful suggestions and money saving solutions. I'm a big believer in you get what you pay for, most of all when the Hot Polenta hits the fan you need a company that can cover whatever, and that's State Farm. Jon Lam and his staff is the best in the State! read more