My family member had a cyst on his back as well as a fistula. Dr. Hirai removed both in one procedure. After the surgery, almost feel no pain, probably due to excellent surgical technique. Dr. Hirai is very knowledgeable, attentive, and efficient. His office also very responsive. read more

The Doctor and staff were all very friendly and professional! I definitely recommend Dr Hirai to all future patients

I was referred to Dr Hirai for gallstones. Turned out to be a very complicated and rare condition and required not only a complex surgery but several hospitalizations and multiple follow-up endoscopies. Dr Hirai was incredibly attentive and responsive to my needs, checked on me sometimes twice a day throughout my two hospital stays, coordinated my care with two GI specialists, hospitalists and all team members, called me at home to respond to concerns I had. I can't overstate how wonderful he is, both as a surgeon and as a caring, kind and careful human being. I feel so lucky and blessed to have had him taking care of me and I can't recommend him highly enough! I will say, for those who had frustrations with the office(as I did initially), he is in hospital most of the time and has limited office hours. Front office ladies do scheduling for a number of different docs who work out of that office. Sometimes hard to get through, best to deal directly with his assistant Tania if possible. read more

I came here for hemorrhoids surgery and the doctor Hirai did a great job! I wish I would come here earlier.

Dr. Hirai is brilliant, kind, and compassionate with an excellent bedside manner. He went above and beyond for my mom, even visiting her on weekends, and his expertise in minimally invasive and robotic surgery helped shorten her recovery time. We also want to thank Tonya for her kindness and support in making sure the surgery was scheduled right away. Coming from a household with various medical backgrounds, and after speaking with numerous nurses pre- and post-op who all spoke highly of him, we can confidently say Dr. Hirai is exceptional and we highly recommend him. read more

Dr Hirai was very nice to accept to see my mom urgently after being referred by her oncologist Dr Raymond Lee . She had a gallbladder removed with Dr Hirai and he took great care of her . I also wanted to say thank you to Tonia, his staff . She was very attentive and took good care of my mom . She tried her best to get my mom in asap . read more

The doctor is friendly and helpful and taking really good care of me :) highly recommended !

I can't express enough gratitude for how well Dr. Hirai and his team took care of my dad, throughout his treatment. They kept my family and I informed, and treated us with kindness and compassion. I would also like to give a very special thank you to Tonya. She was pivotal in taking care of all of our questions and concerns, and gave us peace of mind. read more

He is nice to patient and has a lot of patience. And the biopsy processing was not too bad.

This review is for the main office & billing office and not Dr. Hirai. Based on my experience, I would never come back. Like other negative reviews, I was here 3 times and each time I had to wait at least 1 hour to see him for 10 mins. One time I almost missed my daughter's school pickup. They have no respect for the patient's time. Secondly, I told them my Out of pocket already reached maximum, they still demanded $10 copay, saying I could call their billing office to get a refund. I called them ~20 times in the span of 4 months, each time they admitted I have a credit of $10 and they would contact the main office to get it back. But until now, I still haven't gotten the refund. And this is only $10. Imagine if it's $1k or $2k. It's totally a fraud! read more

I was here for small surgery and Dr hirai handled it very well even when cyst was infected. He has good hand. I would recommend

100% satisfied with Dr. Hirai. He did a great job on the surgery. The staffs were nice, friendly, and helpful.

He is one of the rarest and best doctors in the Bay Area! He is attentive, humane, and resolutive. He delivers high-standard medical care. His team is very friendly and helpful. Thanks for everything! read more

Completely satisfied with Dr. Hirai. Had my surgery 3 weeks ago and he did a great job, recovering well. Front office and surgery staff were courteous and friendly. read more

Absolutely wonderful experience. I was really nervous about an upcoming surgery. But, I felt really taken care of. The staff was also very nice and friendly. read more

Really appreciate Dr Hirai's care. Everything went through smoothly from pre surgery visit to post surgery visit. He is an Excellent and caring doctor read more

This review is regarding the MD and his office. They have no value for the patient and their families time. My parents appointment was scheduled for 1000 but wasn't seen till 90 minutes later. To only have a 15 minute consultation for his surgical recommendations. He was so far behind that his waiting room had patients standing because no chairs were available. Others waiting to be seen were in the hall using the bench seats. Overall, MD seems knowledgeable but has a poor handle of prioritizing or time management because this was a ridiculous experience. read more

The rating is for the front staff not the doctor. I came in as a new patient and had already provided my insurance details. They waited till I landed in office and had filled new patient forms to inform me that although they are in network still the insurance company denies their billing. Absolutely vague. Either you are in network or not,how can you be in network and still be denied payments. I thought that since I have already taken time off from work let me have someone from insurance iron the issues out. I called them and the lady at front office spoke for a good 40 min and said the exact same thing she said before the call. I myself spoke to the insurance lady who made complete sense but somehow the message couldnt sink in the head of front staff. If they have any doubts with the insurance company why dont they get off the in-network list and save prospective patients time and hassle. Also the appointment was booked 2-3 weeks in advance and they didnt find time to express their concerns the entire duration. there was another angry patient complaining he had to drive 45 min post surgery to drop some documents which could have been easily collected by the doctors office. Not an organized practice for sure read more

Dr. Hirai makes you feel at home and welcomes you with open questions. His staff is so welcoming and have created a beautiful, safe space for clients. Highly recommend! read more

The experience with this office and this doctor only created stress at a time when I needed to feel like I was in competent hands. While it seems the people are well meaning, the extreme disorganization, lack of responsiveness even right before surgery and very little thoughtful interaction with patients, has me writing my first bad review of a medical team. I was referred to this doctor by my primary care physician and I updated them not to refer here any more. My surgery was avoidable and the extreme stress of mislabeled procedures at the hospital, not returning a couple week's worth of messages and no privacy or tact in a follow up appointment that was essentially to let me know all was ok - all of it is shameful and I hope others can avoid. read more

Dr. Hirai is an amazing doctor. He cares about me. I have seen many doctors throughout my life and often times I feel like they are trying to push a surgery or treatment on me so they can benefit financially. In contrast, Dr. Hirai has taken a very holistic and mindful approach with my care. He performed my bariatric surgery four years ago, and I have had no complications. I still do my follows up with him and he is very attentive to my needs. read more

Excellent care and results -- as close to a spa experience as a surgery can be. Would recommend to friends and family.

This is the 2nd time I went through a Lumpectomy with Dr. Hirai. 5 years ago and this year. I hate to have a surgery but if I have to have one I will always come back to Dr. Hirai. He is not just a great doctor but such a nice person. He is a very caring doctor who takes time to listen ti ne and answer all my questions and concerns. The most important thing is that I can trust him 100%. Dr. Hirai is fluent in Japanese which is also a big bonus to me. The front desk staff, Tania is also very nice. She is very patient and always pleasant. read more

Dr. Hirai is an incredibly caring, skilled surgeon. He took his time to explain all of my options, patiently answered my questions, and provided excellent follow-up care. I have healed very well from my procedure and couldn't be happier with the experience. Surgery isn't fun, but Dr. Hirai made the process as positive as possible. read more

Dr Hirai not only have good medical knowledge and kills as a surgeon, he also offers good advice and care to the patience. The office support stuffs are also very nice to work with. I highly recommend Dr Hirai if you are looking for a good surgeon. read more

Great Doctor. The care starts at the reception desk. The whole staff is professional and shows care from the 1st call made. The experience through all of our care made us feel confident and comforted us through a stressful time dealing with cancer. We prayed for a good Doctor and God delivered that to us in Dr. Hirai. read more

First visit! Tonya was super nice and helpful really makes you feel like you are old friends. Dr. Hirai was also very friendly and was able to explain with drawings what was going on with my gallbladder super helpful! read more

Was referrd to Dr. HIRAI by my primary Doc ......this was more of a 2nd opinion...i had a horrible experience witn a prior general surgeon and wanted to see sumone else so was referred to Dr. Hirai.....Dr. Hirai was soo pleasant and very informative....he answered all my questions and i didnt feel rushed....he explanined very thoroghly things that were guna be done and made me feel soo comfortable that i booked my surgery with him read more

I got a small cut in my lower leg last month and I asked Karina if Dr Hirai can stitch it up for me. Karina was very accomodating and kind to get me in. Both of them made me feel comfortable during the visit. I don't work for Dr. Hirai but he is a very cheeful and very friendly doctor. It always amazes me whenever I hear him talk in spanish with his spanish speaking patients. Karina is always sweet and polite with the patients. She's flexible, multitasker and dedicated to her job. Both her and Yvonne are awesome assistants of Dr Hirai. read more

1st time visit with this office refer by my primary Dr. Christopher Do. The office clinic are nice, staffs are great (Tania) and Dr. Hirai is great. The wait time little long but it worth it to see the Dr. Hirai. He is funny and will spend time listen to my concerns. Thank you for your great staffs and Dr. Hirai service experience. read more

I am now 2 and a 1/2 yeas out and am doing great. In the last year I have gained 16 lbs but it is in muscle weight. I am glad I made the decision to have wight loss surgery. So I weigh in at 200 lbs and I sooooo love my self. I am walking all the time and I do house cleaning so I am always on the go. read more

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Can't say enough about Tonya and Dr. Hirai. If you have had an unpleasant experience I'm sorry to hear it. These 2 people were the most compassionate and caring people I've had the pleasure of dealing with my Hernia condition. My scars have healed perfectly and my paperwork has been completed in a timely manor. If I could they would have gotten 10 stars. I will recommend Dr. Hirai til the day I die. I'm forever greatful. read more

Dr. Hirai performed surgery for a blockage in my stomach after I had been admitted into the hospital. He was very informative of the procedure, the risks and the recovery. He continues to exemplify professionalism and care. Very sweet demeanor and very knowledgeable. I would definitely recommend him! read more

Still recovering from a complicated bilateral hernia repair done robotically, but I must say Dr. Hirai and his staff at the new robotics department at O'Connor Hospital have been outstanding. I would highly recommend anyone considering robotic surgery consider Dr. Hirai and the O'Connor hospital robotics department. read more

Doctor Hirai has been the sweetest and most caring doctor I've worked with! He was so empathetic throughout the whole process and helped me schedule my surgery urgently and successfully. I'm so thankful for him and his work! read more

I had my Laparoscopic sleeve gastrectomy done by Dr. Hirai on April 28th 2021. It was a successful surgery with no problems during or after the surgery. He had done his job wonderfully in helping my goal to lose weight. I highly recommend Dr. Hirai and thank him very much. read more

My son went to the ER for severe abdominal pain last week. After a CT was done, he was diagnosed with appendicitis. Dr Hirai removed his appendix that next morning. He was nice enough to go over everything with me before and after the surgery. Thankfully everything went smoothly and my son is doing great now. I will always be grateful Dr Hirai for helping my son get through this. My son just went for his first post op visit today. He really liked the doctor. We highly recommend him and hopefully we will never need his services again! read more

I wish I was able to have more experiences with Dr Hirai, however his medical assistants are unpleasant and act like road blocks. Frankly, I question the stuffs ethics and conpassion for his patients. One told me to find a new surgeon instead of answering my questions and having the doctor call me back. I know for a fact that she has said this exact thing to other patients. So I took her advice and will be going else where. I hope the dr is aware that his staff is losing him money. read more

Had a great experience with Dr.Thomas Hirai!! I thank you!!! However, the staff that's suppose to handle the follow-up appointments SUCKS ASSS!!!!!!! I've been calling the office alllllllllll weeekk, every hour to schedule a follow up and NONE OF THOSE DUMBASS staffs can assist you! Nobody got the right to handle the follow up appointments? THEN FIND SOMEONE WHO CAN!!been a fukn week and Same answer , "I'm not allowed to handle the follow-up appointments" oorrrr nobody answers!! How the fuck do you expect people to schedule a follow up when the number given isn't helping or the staff??? Excuse my lingo. But I've been in pain alllll week trying to book a simple appointment and none of the staff know how to help direct phone calls to someone who can help!!! And if shit starts getting worse, blame the shitty ass staff who can't do shit! read more

First visit was great. Ms Torio at the front desk was great. Made feel at home. Very friendly. Dr. H was great also. Very easy to talk to. Really great first visit. read more