I absolutely love this place and have had only great experiences. I've been a loyal customer for…read moreyears. The staff is always friendly, and the office is beautiful and welcoming. Melissa Street is incredibly knowledgeable and truly dedicated to her craft--she consistently strives for perfection. I wouldn't trust anyone else! I will continue coming back and highly recommend this place to anyone looking for top-notch care.

I was referred to Dr. Birley by my PCP for a, medically necessary, breast reduction. Everything has…read morebeen easy for me, thanks to their office. From getting insurance authorization to surgery to recovery. They've been extremely attentive, respective, realistic, and oh so caring throughout the process. Never felt rushed, pushed to make a decision, or judged. Hours after my surgery, I get a call from Dr. Birley, himself, to see how I am doing, which is wonderful. I've had my share of surgeries in my life and never remember getting a call directly from my surgeon to check on my well-being. I am 6 days post op & so happy to have found a great surgical team for this major surgery. Yes, some of my appts didn't start on time, but you should expect that no matter where you go. Appointments made for anything medical are not going to be exact, we all know that! There are so many memes about it, lol. But just try to remember that at the end of the day, we're all human!

Absolute worst office I've ever stepped foot in. The white lady receptionist is rude and not…read morewelcoming at all. When you try calling the office no one ever answers the phone. You leave messages and then play phone tag with them. Very unorganized and unprofessional. Dr. Lawson is great, but unfortunately all the crap you have to put up with to even make an appointment isn't worth the hassle or your time.

I was referred to an ENT after a thyroid ultrasound. I was scheduled with Dr. Lawson, and she was…read morevery pleasant and informative. She made me feel at ease and cared for. I recommend Dr. Lawson for anyone in need of an ENT!

I've had nothing but exceptional experiences at this dental office. Dr. Strapp is incredibly…read morepatient, thorough, and kind, always taking the time to explain everything clearly and make you feel at ease. I trust this team so much that I bring my kids here and even referred my mother. It's rare to find a dental office that truly puts patients first, but this one does. They never try to upsell unnecessary treatments or pressure you into services you don't need. It's honest, compassionate care every time.

Beware that this dental office uses inferior materials in their restorations. I have crowns that…read moreare full porcelain and over 15 years old that look wonderful. When recent changes to medications caused dry mouth and mild gum recession, every crown placed by Family Dental immediately showed the dark metal margin and will need to be replaced. Lesson learned to insist on quality dental work to avoid future issues.

I've been a patient for about 4 years. It was a very well run professional ophthalmology center…read moreunder Lisa Feulner. She sold the practice (but the name was not changed) and Whitney McConkey is no longer there. My most recent eye exam was in November and I still have no contact lenses. I've called over 6 times in 2 months and left messages. No one has ever returned my call. The worst example of customer service I've ever experienced. Update...I went in person, checked in, and waited to see a manger who was very helpful in getting my issue resolved.

Although the optical care seemed good. I do not recommend this group for ordering glasses as well…read moreas customer/billing service. I purchased glasses through Advanced Eye. On my visit to pick up my glasses, they discovered my script was inputted incorrectly when ordering. They corrected/re-entered the script and ordered again. I chalked that up to an honest mistake. After 4 weeks since 1st order, I was contacted that my glasses were ready for pick up. Again, my glasses were incorrect but this time they blamed the lens manufacturer. At that time I was told they could send to another lens manufacturer but Advanced Eye would "eat the costs." So, they placed the third order. Another order was placed with the original lens manufacturer. I arrived a week or so later to pick up the glasses. At that time I mentioned that I was having problems seeing far clearly, but figured I'd give it a week to get used to. After a week I revisited since I couldn't wear the glasses due to the vision issue. The rep mentioned he didn't know why they marked the distance vision where they did. I had to tilt my head down to see far. He offered to remake the glasses. I said, nope, I'm done. Please refund my order. After at least several calls/messages to both the billing office and billing manager asking where my refund was, and never receiving a call back from anyone, I received an email indicating I would receive a credit. However the credit was short $200 with no explanation. I have tried to contact the office about this and they won't return my calls. Absolutely horrible to deal with. Do not recommend. I continue to try to get the money they owe me. 11/20/2024 As an update, to the above review, my husband recently visited Advanced Eye Care about the reduced refund. After waiting a very long time to speak with a manager, he was told returns are prorated. My husband asserted, even after the glasses were incorrectly made several times due to their errors? The mgr pointed to wall signs posted. At no time during my many visits was this pointed out. Had I been told no 100% refunds, I would have stuck it out and tried another attempt at getting my eyewear correct. Very long story short, we will never use their services again. Essentially my $1,000+ glasses (after insurance $553), cost me $200 for no eyewear, hours of travel time back and forth due to their errors and frustration. Not to mention, at no time did staff ever return my calls. Buyer beware.

I called to get information about a tooth extraction. I couldn't speak, as I was continuously…read morecutoff with short, flat and fast interruptions. I even asked if the office was closed or something based on Valerie's hurried responses to my questions. I was trying to get information on how to prepare for an extraction and became extremely frustrated while talking with Valerie - to the point that I had to hang up from her rude phone manner. Needless to say I will not be scheduling with this office!

I went to this office to get a consult for my wisdom teeth. I specifically asked if there would be…read moreany charge and they said no. I was hit with a $140 bill for a consult that lasted not even 30 minutes. No X-rays, NOTHING. They are not transparent. I was going to have my wisdom teeth extracted there, but now absolutely not, I will gladly go elsewhere. So, instead of $1,000+, they got $140. I would not recommend this to ANYONE. They are clearly about the money. That's not a business I want to support.

Boy, I wish I could give zero stars. When I called to make my older father an appointment, the…read morereceptionist had an attitude right from the word "Hello". I had her on speaker so my aunt heard the entire conversation. The attitude I got did not reflect an office that needs/wants new patients. After our conversation, the receptionist said she would need to check the insurance and would call me back the next day. Well, it's been almost 3 days and she still has not called back. I'm disappointed only because I wanted the satisfaction of telling her we found a more professional practice to go to. Life's too short to deal with nasty people and since checking reviews, it seems as though the doctor can have the same attitude at times. No thank you!

Like the doctor but just lost a patient thanks to the nasty attitude of receptionist.read more