Made an appointment online for my granddaughter to be seen. The woman at the front desk was nice…read moreand acknowledged us as soon as we came in and kept us informed with updates. The person who took us back to our room was very nice and patient with my granddaughter. The PA was also very patient with my granddaughter and was very thorough! Highly recommend this facility and the staff working there tonight.

I didn't want to be one of those people who rushes off to the emergency room with a sniffle or with…read morefood poisoning, so I headed to the urgent care with my urgent health issue. I arrived just after 7pm and was told, "Oh, we don't take walkins after 7. Would you like to make an appointment for tomorrow?" I'm limping, I'm in obvious pain. So no, I would not like to come back tomorrow. Either you're open until 8 or you're not. I requested another Lyft ride and went to the emergency room. And yes, I'm fine now. [Review 18423 overall - 3333 in North Carolina - 1945 of 2022.]

10 hours for an emergency room visit is ridiculous. All that was needed was a CT scan of the head…read moreto determine if any bones were fractured or any bleeding on the brain occurred and it took 10 hours to get that 1 task accomplished. Very poor in my opinion.

Downgrading from "Good" to "Could've been better." This is better than a "Not good" rating and with…read moreupdated information, more accurate to my experience. And with that I will share the facts of my diagnosis and prognosis as to know why the rating changed. You know that joke about "Why do they call it 'practicing' medicine?" It's because much of it is not an exact science. Here we go... Emergency room doctors are generalists across multiple medical disciplines. Especially at 10pm on a Sunday night, you're likely not going to get a specialist in whatever it is that's wrong with you. An emergency room physician (which is a medical specialty in itself) will try to narrow down the main cause of your condition, stabilize you, and depending on the prognosis, either either treat you in the ER, admit you to the hospital for further treatment or simply refer you to a doctor who is more specialized in your condition. I visited Atrium Health three weeks ago (see that review below) and the doctor saw me twice, sent me down the hall for a CT imaging and after reviewing the imaging, wrote a prognosis that made sense at the time: a 6mm kidney stone that would painfully pass by itself in 4 or 5 days. I was also provided a referral to a urologist . She wrote me up for painkillers and by the time I was discharged, the pain was much more manageable. I called their urologists and got a full voice mail so I reached out to my own general practitioner for a referral. Long story short (too late!), I've seen the urologist who looked at what the ER doctor saw. It's three weeks later. Warning: Gross bits ahead. Skip the next paragraph if you're queasy about medical stuff. ("POTATO!" -inside joke.) This morning was a scheduled outpatient procedure that stuck a laser up my ureter and zapped the stone. (And thank goodness for a great anesthesiologist because I was blanked out from the pre-op room to the recovery room and I do not remember a thing!) This surgical urologist said that it was definitely bigger than 6mm and it was definitely not going to pass on its own. I'm now at home and 100%, just waiting for the local discomfort to pass in the next few hours. Okay, we're back from the skip. Simply looking at the calendar we can see that it has been 22 days since then. The stone clearly didn't pass and I've not had any further issue with it since then but I didn't want to wait. Obviously, it's been more than 4 or 5 days. Good thing I cancelled my trip to Portugal, eh? So the highlight here is that yes, your ER doctor is going to do the very best that they can. But you should absolutely get a second opinion from a more specialized doctor where possible. [Review 18619 overall - 3340 in North Carolina - 2141 of 2022.]

I've been getting two allergy shots a month for the last 36 years. Currently (last 2-3 years) my…read moreprovider has been Dr. Olivia Francis at the Pineville Allergy, Asthma & Immunlogy clinic. She's a real All-Star, fully invested and loves helping people. My latest trip for my Injections was (28 May) last week when my shots were administered by (RN) Denise Casey. I had never seen her before but what a delightful surprise!! She not only gave me two perfectly painless injections she was kind, efficient and very professional. She was also a real joy to talk to/with. On a scale of 1-10, I grade Denise as solid 12+. Hope I see her next appt in 3 weeks. Robert Ray

Having worked in various hospitals over the course of a forty year career, I'm fairly astute at…read moreassessing the quality of health care being offered at a specific facility. Atrium cared for my 97 year old mother as she neared end of life. The staff- nurses, CNA's, and physicians were very good with offering clinical information, answering questions, and working with the family to provide quality care to the patient. Direct patient care was very good- the nurses were attentive and responded rapidly to calls for assistance. When the end came the care team followed our requests for end-of-life care despite the natural urge to respond. Staff were very compassionate and respectful to the family who was there. Was everything perfect? No. But in the very complex world of health care, Atrium Pineville cared for my mother as I had hoped they would.

Atrium Health Charlotte Medical Clinic has the best group of doctors and nurses. Everyone is…read moreprofessional and friendly. Dr Albert Hudson is my primary care physician. I have been going to this practice for 35 years... Yikes! I would not go anywhere else. I trust Dr Hudson with my life. He is very honest, knowledgeable, and always has a positive attitude. He can make your bad day a great day after your visit. I make my appointments on line which is great. All my rtest results are at my fingertips through their hub. I recommend this practice for all your medical needs or if you just need a physical.

I had an appointment to check on a mole with my dermatologist and enjoyed my office visit…read more Scheduling was easy, the staff was very friendly, the office is clean, and Dr. Dunn is amazing. He is very friendly, listens to concerns and explained everything and answered all my questions. I have seen him for years, and will continue to visit him to manage and monitor my skin!

Since my cancer diagnosis in Oct 2025, I've had to frequent this facility at least a dozen times…read more While the clinicians are excellent - I do have issue with the facilities - namely Valet Parking, actually the absence of. In My Atrium app for each appointment at this facility there is a reminder that valet parking is offered at this location. The dozen times I've been there - they are always closed and you are forced to parking in the blue parking deck which isn't a bad walk when the weather is nice but when it's raining or 28° outside that's another story. I'd like to suggest they remove the mentioning of valet parking since they are not really offering it. Don't set the expectation then not deliver on the service.

Seems like déjà vu at this hospital as four years ago my ninety one year old dad had a stroke and…read morewas treated at this hospital and now my ninety one year old mother is taken their by ambulance to also be treAted from a stroke. Although my dad didn't survive from his illness the doctors, nurses and staff were excellent and did best they could for him. Moving four years forward the medical industry has seen many changes and these hospitals have seen an exception. Although I'm sure that doctors and nurses do the best they can, I do notice them working under that much more pressure and during several circumstances my sister had to talk to nurses about which medication had to be administered and which one's shouldn't. It seems there was a confusion on this matter on how notes were written down. Facilities are very clean, well maintained and staff was knowledgable and friendly. There is ample parking for visitors with free parking if you get your ticket validated at reception area. There are various restaurants in hospital for staff and visitors, but my favorite was cafeteria on third floor which had good food at a decent price and was very delicious. Overall my both experience at these facilities was good and treatment to patients is handled with loving care and although we live in an era where people have lost faith in medical field due to COVID pandemic and many mistakes you can look forward to getting proper profesional care at these facilities.

I just found out that atrium health instructed all of their employees that if ice comes for a…read morepatient the employee should just stand back. That's not very good patient care it seems to me. I'm very fortunate. I don't have to use atrium health.

The quality of care was easily the worst of any hospital ive been to between here and Chicago in…read moreall 50 of my years. This experience was necessary because of an i jury i sustained that a corporation agreed to settle with me. Of the 4 hospitals involved, Atrium is the only one who flat out refused to generate a bill. This is not even money that goes to me. It was to go to them. They waived any chance they had to show any owed amount and preferred to simply wait until "they feel like it". At that time they feel that they shoukd be entirled to then harass me to collect. Atrium has another thing coming after they finally do generate the bill and this claim has ling been settled. FAAFO atrium ;)

We took our 9 month old in to find out she has RSV and we were cared for above expectations. Nurse…read moreSarah truly helped my mama heart and eased my mind. Couldn't recommended her more!

If I could give this place 0 stars I would, I am extremely disappointed with the wait time and…read moreoverall efficiency of this urgent care. I checked in at 9:20 AM, and I am still sitting here waiting to be called. When I arrived, there were approximately six people ahead of me. At this point, there is only one person ahead of me, yet I am still waiting an unreasonable amount of time to be seen. Based on how slowly the line is moving, it appears that patients are spending approximately 40-50 minutes with the doctor each, which is extremely frustrating for an urgent care facility. I understand that some patients may require more time and that emergencies can happen, but there should still be better communication and organization when patients are left waiting this long. If I had known I would be waiting this long just to be seen, I would have gone somewhere else. People come to urgent care because they are already sick, uncomfortable, or in need of medical attention--not to spend hours sitting in a waiting room with little indication of when they will actually be seen. The wait time and lack of efficiency seriously need to be addressed.

Bad area, the bathroom door hit the toilet and you couldn't even enter the bathroom without going…read moreto the wall closing the door and then being able to use the toilet or the shower when asked at the desk if all the rooms were like that they said yes I cannot believe that. No bugs in the bed and the TV worked fine but there were bugs in the bathroom. When I booked the room I mentioned too the person that I was traveling alone and asked if it were a safe area of course they did not know I did mention that I travel with a walker so I would need either first floor or close to the elevator it was close to the elevator but it was very difficult with the bathroom door hitting the toilet.

I had to spend the night here due to my flight being delayed until morning. I kept calling the…read moreshuttle service and no one picked up. This was about 1 a.m. I went ahead and took a $20 Lyft ride from the airport since I was running low on time. I needed a place to freshen up and get in 3-4 hour of sleep and this hotel did the trick. Great customer service! The place is a bit outdated but I can see the effort that they are putting into to update it. The room was spacious and looks like it was recently renovated. I did wake up with bed bug bites. I prefer not to show any photos. I was able to catch 6 a.m. shuttle back to the airport in the morning. I wouldn't stay here again unless it was a accomedeonation for a delayed flight.

I got stuck in the elevator (7/09/24) I don't know what I would have done if Daryell (the night…read moremaintenance) didn't try his absolute best to get me and another lady out. He's a gem. Thanks for getting me out, legit one of the most terrifying experiences.

NO SHUTTLE SERVICE BEFORE 6AM!?!? Tired and old. Needs an update ASAP. Rooms are dark and dingy…read morelooking. Entrance, lobby and restaurant are all fresh and beautiful. Now time to redo the rooms. Bed was incredibly tired and I comfortable. The rug is an absolute tripping hazard being bunched up in multiple areas. I Was here just for one night so I can't complain too much. Plus the rate was discontinued. You can do better than this location.