Seems like déjà vu at this hospital as four years ago my ninety one year old dad had a stroke and…read morewas treated at this hospital and now my ninety one year old mother is taken their by ambulance to also be treAted from a stroke. Although my dad didn't survive from his illness the doctors, nurses and staff were excellent and did best they could for him. Moving four years forward the medical industry has seen many changes and these hospitals have seen an exception. Although I'm sure that doctors and nurses do the best they can, I do notice them working under that much more pressure and during several circumstances my sister had to talk to nurses about which medication had to be administered and which one's shouldn't. It seems there was a confusion on this matter on how notes were written down. Facilities are very clean, well maintained and staff was knowledgable and friendly. There is ample parking for visitors with free parking if you get your ticket validated at reception area. There are various restaurants in hospital for staff and visitors, but my favorite was cafeteria on third floor which had good food at a decent price and was very delicious. Overall my both experience at these facilities was good and treatment to patients is handled with loving care and although we live in an era where people have lost faith in medical field due to COVID pandemic and many mistakes you can look forward to getting proper profesional care at these facilities.

If you have a child transitioning to adult care--especially with a chronic pain condition like AMPS…read moreor POTS--avoid the adult PACU at Atrium Health Main. When my 19-year-old daughter woke up in an extreme, documented pain crisis on September 1, 2026, staff treated her dropping oxygen and tachycardia as a behavioral "tantrum." They physically held her down, told her to "shut up," and said her pain was "all in her head." They intentionally isolated her, repeatedly refusing to let her call me or allow her medical advocate in. When we reported it, the investigator dismissively gaslit us, blaming anesthesia. My daughter has had 30+ procedures; she was lucid and knows what happened. This abuse doesn't happen to her at other hospitals. We have filed a formal complaint with the state (NC DHSR) for an official inspection. This unit is unsafe and lacks basic human compassion.

My husband and I made appointments here in preparation for our trip to Asia. We needed to get a few…read morevaccines. There is also a Passport Clinic that offers travel vaccines in the city, but it was hard to make an appointment. Here we were able to walk right in. The process was simple and seamless. Our nurses and doctor were helpful and recommended the ideal vaccines for us based on our itinerary - in addition they issued a prescription for us if we were to feel ill on our trip. They also accept all insurances and we had no issues with any co-pays or coverage benefits. Other than routine and travel vaccines, treat this clinic as a minute clinic for upset stomach, colds, ear aches, etc. Fats, friendly and easy.

I went yo clinic not feeling great but symptoms were discounted snd pain level ignored. Told to…read moretake a Tylenol snd have a good day. I got poor level of service snd will not be using this facility in the future. I strongly do not recommend this as a medical facility.

I had a heart ablation here on Friday Sept.25. From the front door, checking in to the front door…read moreleaving I cannot give this facility the appreciation I feel, from the quest service to the nurses. Not to mention Dr. O and his incredible team! This is an A+ facility. I highly recommend these folks for any medical issue you have!

I try to avoid Hospitals if possible but sometimes, you don't have an option. Over the last year,…read moremy wife and I have both had occasion to use this hospital and I was very impressed both times. My case was a routine colonoscopy that turned into any but routine. Had the initial procedure done at Novant North in Huntersville and initially everything was unremarkable. 10 days later I developed GI hemorrhaging and first I was taken to Novant Huntersville and then transferred to Presbyterian Medical Center when I was admitted to the CCU. Spent 2 1/2 days and ended up with 3 IV 's of whole blood, 6 liters of saline and a host of other injections to stabilize my body. For the first 24 hours I had constant care and vitals taken every hour. Next day was better but while the frequency diminished, I was still got regular tests. In the course, I was visited by physicians from my Gastroenterologist office on a regular basis. The wanted to keep me another 24 hours but since I live close to Novant North and my signs had stabilized, I was able to talk them into releasing me the evening of the third day. My wife's Gastroenterologist wanted her to have an Ultrasound of the liver as a preventative diagnostic tool. Her appointment was at 12:30 and we needed to be there 15 minutes early. I dropped her off at noon and she walked in while I parked the car. Walked into the main lobby and took a seat and waited. She walked out at 12;25, 5 minutes prior to her scheduled time. Stopped for lunch but by the time we got home, the radiologist; had already read the scans and results were sent to her and to the Doctor who had requested the tests. Very impressed with the level of service and efficiency.

Literally a godsend of a place where angels work. People coming to work and getting screamed at by…read moreprotestors and still showing up is such a big deal. Also huge shout out to C4C for helping make sure everyone gets to their appointments safely. The care is outstanding and the quality is just the same. Could not recommend a safer place.

So I went to the Charlotte location and it was a clean environment everyone was friendly and made…read moreme feel very comfortable

Strangely I seem to be the only person here this morning, apart from the staff. Everyone behind the…read morecounter seems to be freezing as none of them have taken off their coats. The water cooler bottle needs to be changed as well. I sat in the waiting room for about 5 minutes before I was taken to an examination room. After my vitals were taken it was just a few minutes before I saw my doctor. I went and had lab work done and was out the door. Everything went extremely smoothly & all the nurses, support personnel & my doctor were upbeat and cheerful. It was a good visit.

I don't understand why they have a low rating. I've been in Charlotte for 11 years and this was the…read morefirst place I came. Even when my job changed I never changed doctors because I loved this place so much. They have multiple locations in the city but having a primary care doctor uptown with validated parking is priceless. Even better it's right in Overstreet mall so after my morning appointments (especially a fasting one) I can reward myself with food and/or coffee from one of my fave spots (Dunkin donuts, Starbucks, Carribou coffee or Chick Fil A). I've had 3 different doctors here and they've all been great! They've transitioned to Atrium Health and from a patient perspective the transition has been extremely smooth. From the person at the front desk checking you in to the, nurses, physician's assistants and doctors I've always had a great experience.

These people are clean, quick and friendly. What else would you want from a doctor? I would not…read morewant to go anywhere else.

I am writing my experience regarding Atrium Health on Yelp since Atrium cannot return my phone…read morecalls or respond to the complaint I wrote on 10/24 on their website. In addition, I hope this will help someone when choosing health care for a loved one or themselves. According to Caregiver.org 34.2 million Americans have provided unpaid care to adult age 50 or older. I was one of those caregivers until October 18th of this year. The gentlemen I was caring for transitioned to independent living and during that time I reached out to his care team at Atrium with a few issues that needed to be addressed before the gentlemen transitioned. My concerns were pertaining to diet, mental capacities and safety. It was a few simple questions and it turned out to be a nightmare dealing with the staff. Below was my experience following which started 9/26 and today is 12/2. I still have not heard back from anyone. Below is my letter I sent on 10/24 to their compliance department via website. I am the caregiver & health care proxy for a patient at Elizabeth Family Medicine. He had a visit on 9/23/19, to meet Dr. Goyal's replacement and check-in. I thought this would be a great time to address his transition to living alone, as well as a few concerns I had about his safety and diet. I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle I typed my concerns in an email since I could not attend the visit. I called the office on 9/26 and asked for an email address of someone on his care team. This turned into a 20-minute power struggle with Robin (refused to give last name) the person that answered the phone. She made it very clear; I could drop it off, mail it in, leave a message or login-in to client's health chart with Atrium regarding his health issues, but I could not email it. I even tried to explain that I was a member of the patience's team and that I was asking for an email address, so we could work together. As I explained to her; it was too late to mail since the appointment was Monday, I could not leave work to drop it off, the letter was too long for a message and I did not want to use the online chart because there was sensitive information in there. He is 88 and I am concerned about Dementia. He deserves respect and dignity. Finally, I asked to speak with a supervisor. I spoke with Marisol Brown and she seem to understand my dilemma and was able to assist me. I emailed her my concerns and she passed them on. She is totally a team player. So, the patient's appointment came and went, and I have yet to hear back from anyone. Today is 10/24. Five days shy of a month since the client's visit. I have called several times since trying to get a response and each time a telephone girl (a professional sees thing through) assures me someone will return my call, and no one does. The policy manual for Atrium under Patient Care and Privacy states, "Patients are entitled to prompt and courteous responses to their requests and to their need for treatment and services." I don't believe this experience has been prompt, courteous or even helpful. This experience has been stressful. As I stated earlier it is 12/2 and I have not heard back from one of the hundreds of people they employ. I am one person. They have a team of people at their disposal and a compliance department, but no one could return a call. -- l

I love Dr. Kenning but me having to jump through hoops when I need to speak with her is ridiculous…read more I love her but every time I need my prescriptions refilled it doesn't happen for 2 weeks. Signs all over the office that say call 7 days out for refills and not ONCE have I actually received them in 7 days. It takes multiple calls to people who state it's going out in an urgent message but I never hear back from anyone and have to keep calling. They even "lost" a prescription and tried to argue with me that she never prescribed it, this is after her prescribing it for 6 MONTHS. I'm beyond tired of this and want to find a new practice after constantly dealing with it. Why not be like every other office so that when you call in you leave a message for the Drs nurse instead of calling and getting people in a call center that aren't onsite just sending the nurse emails? Get your process organized as I see I'm not the only one who experiences this!

I want to preface this by saying that it is usually the irritated, unhappy patients/customers who…read moretypically take the few minutes to write reviews. This is pretty much the case across the board, from restaurants, to dog groomers and medical practices. I am going to be an exception. My family has been seeing Jeff Seegers at Carolina Family Healthcare since he joined the practice. He is a great PA. I feel that he has taken the time to get to know each of us personally and he offers us the best advice and suggestions regarding our health and daily living. Jeff is extremely knowledgeable and up-to-date about both traditional medicine and alternative medicine. He is very thorough and caught things before they became problems. I highly recommend Jeff as your PCP. We receive our annual physicals, blood work, and immunizations at CFH and have always been happy with the service and care we receive. I think if you give them a try, you will be happy. I personally prefer a small, independent practice over a large medical conglomerate. I guess it's a matter of personal taste.

CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

I've been getting two allergy shots a month for the last 36 years. Currently (last 2-3 years) my…read moreprovider has been Dr. Olivia Francis at the Pineville Allergy, Asthma & Immunlogy clinic. She's a real All-Star, fully invested and loves helping people. My latest trip for my Injections was (28 May) last week when my shots were administered by (RN) Denise Casey. I had never seen her before but what a delightful surprise!! She not only gave me two perfectly painless injections she was kind, efficient and very professional. She was also a real joy to talk to/with. On a scale of 1-10, I grade Denise as solid 12+. Hope I see her next appt in 3 weeks. Robert Ray

Having worked in various hospitals over the course of a forty year career, I'm fairly astute at…read moreassessing the quality of health care being offered at a specific facility. Atrium cared for my 97 year old mother as she neared end of life. The staff- nurses, CNA's, and physicians were very good with offering clinical information, answering questions, and working with the family to provide quality care to the patient. Direct patient care was very good- the nurses were attentive and responded rapidly to calls for assistance. When the end came the care team followed our requests for end-of-life care despite the natural urge to respond. Staff were very compassionate and respectful to the family who was there. Was everything perfect? No. But in the very complex world of health care, Atrium Pineville cared for my mother as I had hoped they would.

Friendly knowledge staff make this the place for men to come to get treatment that is specific to…read morethe male body. Whether that he hair loss,weight loss, low testosterone, or ED issues. I came for weight issues and couldn't be happier. Thanks NuMale for my Nu look!!!

NuMale in Charlotte has been great from the very beginning. The staff has made some potentially…read moreuncomfortable discussions very easy and simple. If you are considering this type of treatment, I would highly recommend visiting this clinic.