I had an MRI of the pelvis (CPT code 72197) at the Carolinas Imaging Services in Southpark in…read moreOctober 2025. Medicare reimbursement for this global procedure is $311 yet the fee schedule BCBS has negotiated results in a $1,953 allowable which I am expected to pay. Since everyone with insurance has a high deductible plan, this 576% premium over Medicare is my responsibility. The private equity group of Welsh Carson along with the greedy physicians of Charlotte Radiology are responsible for the incredibly high insurance premiums in Charlotte. I highly recommend you seek imaging services elsewhere.

Faith was wonderful. I was terribly nervous with my ultrasound and Faith and the doctor were able…read moreto do an aspiration right then to see if it was a cyst. Hallelujah it was a cyst. Faith eased my mind and made me feel in good hands the entire time. When it was over and we were walking down the hall I asked if I could give her a hug. Thank you Faith for everything! Charlotte radiology give that woman a raise, you don't want to lose her!!!

Had a 7:45 am appointment and arrived around 7:30am. to complete some paperwork. Pretty easy…read morelocation to find. They have a parking deck where visitors can park in. I came for an MRI, which was located on the first floor. They do have a directory where you can see exactly where you need to go. The receptionist was polite and explained everything in detail. Gave me the paperwork to fill out. As soon as I was done filling out paperwork, they immediately called me back. Had to change into scrubs and then was sent to get the MRI done. I had never gotten one done before, and this was definitely an experience. The tech did take her time and explained the whole process to me. What to expect and what to do. No complaints and everything went very smoothly and efficiently.

With two recent visits, one for an Utrasound, the other for a Catscan, I cannot say there was…read moreconsistency between both appointments. If I would rate this Imaging center only on the Ultrasound appointment, it would be a 1 star review. 30 minute delay in the waiting room and rude staff. However, my second visit for the Catscan was a completely different experinece. From check in to post exam the staff and explanation of things was great. So, I figured I'd average the two appointments and give them three stars, but I really think they might be a two. The staff needs to work on being a little more patient with questions, and not so rude, and if they are running 20 - 30 behind I think they should tell patients upfront, as I scheduled this in between meetings, so would have been able to call someone and move things around.

When scheduling my annual mammogram I noticed the Randolph location had closed and moved to this…read morenew location. Located in an office building I took the elevator to the floor and once I arrived I was greeted by two amazing staff members. The office was very welcoming and clean. After just a few minutes I was taken back for my first exam. After changing into a gown, in a private room, I was brought to the exam room. The technician walked me though each scan and was extremely nice. Overall, I enjoyed my experience and will look forward to next year.

Always professional and good at being on time for scheduled appointments. Still have to wears…read moremasks and betting this will never go away in these environments. Easy to get in and out; building is located deep inside Baxter Village. Nice that SC allows you to make an appointment with no script, mammograms are wellness and glad it is super easy to take care of this requirement in SC with such a great facility and staff.

I went for a liver and gallbladder ultrasound today and the quote was more than $1200 and I had to…read morepay $420 from my pocket, it seemed to much for me and my wife had the same gallbladder test, the same day but in a different clinic so I called her to see how much it was at hers, $158 dollars and we are under the same insurance!!! I left immediately and cancel my ultrasound. I am really upset as I have lost 3 weeks of waiting time for the appointment, now I need to ask for another appointment and I do not have the results. I am very disappointed with my general doctor for sending me there, they might care for my health but for sure not for my pocket. There are clinics for all pockets but this one wasn't for mine.

I had a problem with being overcharged. Then it took weeks to get it resolved. I do appreciate that…read moreit was finally fixed

The report from my MRI read like it was produced by Chat GPT. It actually said of my growth "If…read moreit's REAL". I thought that's a question the Radiologist was supposed to answer. The MRI was done at Novant Imaging Cabarrus but read by MRA so ask who's reading the scan before you have it done. Complete waste of time.

I called in advance to make sure that X-ray was internal to the urgent care so that I wouldn't get…read morea bill. Two months later the bill came anyway, with due date 2 business days later. Called to get it resolved and was on hold 10 minutes before connected to a "human." They claimed they never got the insurance info, even though I had given them the card in person when we were at the facility. When we were there they also put the tiniest "protection" over my daughter for the X-ray, ensuring lots of unnecessary radiation exposure.

Be careful when setting up a payment plan for your balance due. I set up a plan to make monthly…read morepayments and was making the payment on time each month. I received a notice that the balance had been turned over to collections. I contacted Charlotte Radiology to discuss this and all they could tell me was it was the "systems" fault and was automatically turned over. They confirmed they were receiving the payments but yet would do nothing about it. I had to call the collection agency and explain it. Secondly thankfully I received a second opinion! After my ultrasound they were scheduling me for surgery. I followed my instinct and received a second opinion. The other physician looked over their notes and then did his own ultrasound. The conclusion was that surgery was not necessary and in fact would not have resolved anything. If you choose this facility I HIGHLY recommend a second opinion.

This review is for the company itself. Perhaps just the medical records office. Do not get your…read moreimaging done here. They do not care about the patient. Not sure why they are in the cancer business. It's a huge joke to them. Just a money making business. I called multiple times for my images from my last Mammo in order to compare them to new images as I have moved to a different state. The radiologist, my doctor and myself all called them multiple times for the records and no one called any of us back or sent us the images. I had to go two weeks being scared to death because my new images had three suspicious areas on them. They couldn't confirm until they had my previous images. I had to end up going back for further testing. I could have saved time, money and peace of mind had they responded.

The folks at this location are wonderful. I got a mammography recently and they were so helpful and…read morekind. I actually didn't feel good during my visit and they took many measures to make sure I was ok and that I was comfortable. They treated me so well and I am grateful! I would recommend these folks to anyone in a heartbeat. Thank you Nurse Suzie and ... oh man I can't remember the other super nice Nurse who helped me. She was shadowing Suzie. They were awesome :)

They sent out a text message with a link saying you owe us $amount of money. No bill. With all the…read morespam text one gets, WTH! This is completely unprofessional. They seemed offended when I called and said I wanted a bill and gave my opinion of their billing practice. Horrible practice.

They will not bill patients at all. Insurance will pay and they will turn you over to collections…read moreand out a mark on your credit. I have some of the best insurance around and they pay almost 100% left me with a 70$ bill according to my credit report because I never received anything from the office at all. I got a notice there was a collection on my credit! What the heck? No bill!! How was I supposed to pay it?

The worst front desk receptionist I have ever encountered. You stand there expecting a greeting…read more She stares at you. Does not even say "hi checking in?" Just a blank stare. "Hi? I have an appt." Still staring.... Ok??? She actually says "I don't know you? You're supposed to say your name" SHE ACTUALLY SAID THAT... I say "did you ask my name??" I will NEVER EVER EVER EVER return to this place. You already have anxiety because your boobs are about to get pressed into a machine. The words "mammogram" & "breast cancer" will scare easily. Please be kind to your customers. Get rid of this receptionist if you haven't already. What a monster. No "have a nice day" upon leaving either. She just exists behind that desk. Will add: Radiologists were lovely. But I'd go to another place simply because this front desk rude woman sets the whole mood for the appt.

The radiologists are fantastic, and I would have given 5 stars based on their care alone. However,…read morethe front desk staff brings the experience down. When you walk in, there's no acknowledgment--you're left standing at the counter while they chat among themselves. A simple greeting would go a long way. Their attitude comes across as if checking patients in is an inconvenience rather than understanding that patients are the reason they are employed. Professionalism and courtesy at the front desk would greatly improve the overall experience.