If I could rate the doctor and the staff separately, I would. Upon walking in for my first visit, the front desk associate was very kind, handed me my papers, copied my insurance and ID and instructed me to take a seat. Melodee, Dr Morell's nurse started off kind, however she rushed my own thoughts and finished most of my sentences. Dr Morell himself was soft spoken, good bedside manners and took his time explaining things. The MRI showed three herniated or protruded discs with a tear. After explaining possible treatment, they sent me home with steroids, tramadol for pain, and meloxicam for pain/inflammation. I had an allergic reaction to the pain med, called the office and the nurse (Melodee), called me back. She was rather gruff and didn't really want to hear what I was saying. She advised me to stop taking pain med and take Tylenol which I thought was ironic because they told me at my office visit I was taking way too much. Fast forward a few days I had bent over and could not get back up, called the office in severe pain requesting new imaging thinking something else must be wrong. I can't stand upright and I have radiating pain down both legs and severe pelvic pain. Melodee, the nurse called me back after about an hour and a half, advising that they do not want to order new imaging, but will call me in a muscle relaxer and place a referral for pain management. Pain management office calls me, Insurance is not excepted, I call Dr. Morell's office back and again the front desk representative started off very kind but then quickly and candidly advised me to call my insurance company to find a Dr who is covered or pay out of pocket. I advise the young lady that I was not from that area, and I did not know who Dr. Morell has referred to in the past. She quickly, with a raised tone, informed that she cannot help me until I provide her with a list of doctors they can send referrals to. Let me clarify I was bawling while in severe pain. Since then, they have been very candid and short with me. I ended up finding my own pain management (no referral needed), received epidural injections and now have an upcoming rhizotomy scheduled. So sad... read more