Very friendly and up front with me about my car. I felt the prices were very fair and that he…read moregenuinely cared about fixing and working on my car. Highly recommended!

Outstanding service. Straight forward with prices and fast. Honest mechanic and customer service…read more RECOMMENDED!

Left my car there for a suspension and full exhaust replacement and ended up with thousands in…read moreadditional repairs after the car was taken for a "test drive". I ended up sending the car back to the States to a professional race shop and asked them to assess the damage done during the "test drive". Phil claimed the rear end "locked up"; the rear end WAS a built solid axle wth FRPP innards. "But from the looks of it with the tunnel damaged I can only suspect they hit something (pothole), the passenger side is twisted, the fuel line was twisted showing it wrapped around the driveshaft, the tunnel was beat up from where the driveshaft hit around and potentially even the rear end slapped around. That wasn't a simple "lockup" someone was fucking with your car. The fuel line alone would've killed the power to the car." He even charged me for him to tow it back to his garage. Horrible and expensive experience.

I've taken my 73 Nova to Phil's Garage and Phil is the only mechanic in the Kaiserslautern area…read morethat understands American classic cars. He's very personable, knows his trade and I'll be bringing my car back to him as long as I'm in Germany.

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car. The salesman Matt was a nice guy. He treated me well. This wasn't his fault. The manager John got involved after a while saying he was going to help me get to the bottom of it but really didn't do much. He meant well and maybe my expectations were too high but in my mind a customer trying to see how long this is going to take isn't a unreasonable request. Of course I'm going to keep getting frustrated when I get zero information besides we are working on it. Can't give you a timeline etc..

I cannot recommend this place enough!! This location was clean, had great accommodations, and the…read moreentire staff was extremely friendly & caring! James & Jonathan from Used Car Guys helped my husband and I find the perfect vehicle to fit our needs (& price range). They were very honest & upfront, while keeping us informed during every step of the process. James gave us some great tips that were priceless especially for us just getting here from America. They have helped make this transition 100x less stressful. These people truly go the extra mile to make sure you're taken care of!

Didn't get any work done here...but got my window tint removed because I'm lazy...Dan was able to…read moreget me in and helped within minutes of calling...he answered the phone unlike SPerformance