Mark and his wife run this business based on great value, honest work and hometown service.read more

My review is long overdue, and I apologize to the great people at B&T Auto Service for doing them…read morethe disservice of not writing this sooner. I have had nothing shy of a wonderful experience every single time I take one of our cars in (maybe 6 times now since late 2017 or early 2018 I think). The first time I took my car in, I had a local auto parts store check my battery and alternator. They told me the alternator was definitely bad. So, I bought one, popped in the front seat, and looked around for a mechanic. B&T was able to get me in the soonest. So, I gave them a try. They called me shortly after I dropped it off to tell me there was nothing wrong with my alternator, that my battery was bad, and it would just be a waste of money to replace the alternator. When I picked my car up, I got a detailed tech report on what they did to test and what the readings were. All they had to do was NOT call me, install the alternator I already had sitting there, and was the entire reason I set the appointment anyway. However, they chose to be honest, call me, and let me make the decision. *The alternator is still working fine (2-3 years later) FYI* My poor girlfriend had bought a total money pit Subaru Legacy (unbeknownst to her when she bought it). We've had that in their shop 4 or 5 times I believe and they always do good work that I feel satisfied with and they don't charge you ridiculous prices. I am happy to pay for good honest work. That's what its all about. And that's what they do. I want to detail all other accounts, but for what its worth, take my word that every experience has been like my first, detailed above. I've recommended them to anyone talking about getting their car worked on (and I warn away from 2 places in town... you probably know 1 of the 2, if not both). Thank you B&T Auto Service! Please keep up the good, honest work, and I will keep coming back to you for many, many years!

Honest business, great service and friendly understanding people…read more Since I found them, I won't go anywhere else.

Matthew Stewart is an awesome guy! While visiting he introduced us to one of the owners Brian, he's…read morefun too, loves south park! Anyway great people good service always........ thanks for spending time getting to know your customers! We love you guys! PROUD CUSTOMERS, Jessica and Jonnah Rutledge

We were visiting family in the area and needed to get our new to us vehicle checked out. They got…read moreus an appointment quickly, and immediately identified the issue. A different dealership (RP Exotics) in STL sold us a vehicle with a bad tire. We were leaving the next day, and Nick managed to get tires in quickly so we could leave on schedule.

Busy day but the tem ws verybeffeciwt and it's in and out in a short time. The tire causing issues…read morewas a brand new Good Year that I had taken in several times over several months. The tire b would lose air VERY slowly in commuting status, maybe a few pounds per week. However, on longer trips inbound lose 2 to 3 pounds an hour. The tech at Reichers had suspicion on the case, confirmed it and resolved it within a few hours. Turns out it was an installation issue common with Goodyear tires having a paper become right on the bead and the installer not removing it during the installation. Fe people would know this but Reichers was.

Wife had to get tires, Wally World was upsetting her and I so I suggest calling Riechers. They…read morechecked but had to order them, had the next day! She was excited and also said everyone was helpful and extreamly nice and professional.

They always have friendly service, can get me in within a timely manner and only give trustworthy…read moreadvice. I recommend Unnerstall to everyone and drive 45 minutes one way for their five star service. I love that this is a family owned company.

I took my truck to Unnerstall Tire & Auto for what turned out to be a frustrating experience. I was…read moreinitially told the part I needed was only available through the dealer and would be very expensive. After I pushed back and questioned it, I was met with attitude instead of helpful customer service. Then suddenly they were able to source the same part locally for much cheaper, which makes me question whether they even tried in the first place. On top of that, they added a diagnostic fee that was never discussed or authorized beforehand. There was nothing that actually needed diagnosing either, the issue was stated and obvious.  I understand shops need to make money and labor isn't free, but transparency and honesty matter, especially in a small town. The whole interaction was dismissive and unnecessarily difficult. To top it all off, as the conversation was ending, the female co-owner made a chirpy comment implying that they didn't have to honor a military discount anyway before storming off. Regardless of policy, the attitude and lack of professionalism throughout the experience were very disappointing.

Mark and BJ are the best mechanics around. They take the time to explain what is wrong and they…read morehave the ability to repair it. Support a veteran.

I feel like the issues I have had with Carriage Care have reached I point I have to publicly point…read moreout my issues. They have almost cost me a few customers and BROKE MY VEHICLE AND DENIED DAMAGE. At this point I'm advising all friends, family, and customers stay FAR AWAY from this place. I brought a 2008 Ford f150 in for a SIMPLE inspection and change of the outer right tire rod. I had NO LIGHTS ON on this vehicles dash, as soon as it was finished and we went to pick it up, the ABS light is on, and it's throwing TWO codes that was not there both relevent to the side worked on (speed sensor on right front tire and another one I can't remember off the top of my head) So I confronted Mark (the owner) and his reply was (and I quote) "I can't tell the future man", !?!. So I explain he broke it, he completely denied it, took it in his shop, DELETED THE CODES SO THE LIGHT WENT OFF AND SENT ME ON MY WAY!. So at this point I brought it to another mechanic who verefied it was broken during taking parts off recently (basically confirming he broke it). I have already spoken to Mark and denied and had no plan on paying for the damage so now Monday I'm making a complaint to the better business bureau and possibly filling for a lawsuit. At the same time this is happening, he has another one of my vehicles he is putting a transmission in (which is why I chose not to make the big deal about the ford yet), I get the truck he put the transmission in and a quarter mile down the road it loses every ounce of transmission fluid!!!! Not only did he charge over what he promised, he didn't replace the front or back seals, and broke the o-rings and didn't replace them either!!! The lady up front is obviously on drugs and constantly tells me I didn't pay my bills when I have, and they close whenever they feel like it leaving you stuck without your car when you asked specially to have access to it by the end of the day. Bottom line, DO NOT COME HERE

Had a routine steering fluid flush performed. They allow drop-off as early as 7:30am. Service was…read morepromptly performed as requested, and there were no issues. I was notified by text and phone when the car was ready for pickup.

My husband was a first time customer and went in for an auto inspection. They failed the inspection…read moresaying that the ball joints needed to be replaced. Since he had the tires replaced about three weeks prior, he thought it was odd that the person replacing the tires didn't say something about the ball joints needing to be replaced. My husband tool the truck to a third mechanic who said the ball joints are fine. It saved us the $1100 Riechers wanted to charge. We definitely will not be using Riechers again.

Their demeanor and work ethic! I had brought my vehicle in for a noise around my front tire for a…read morediagnostic and they stated it was my wheel hub and bearings and that my sway bar was broke. I paid and got it fixed . And not even a day after getting it back my front tire was covered in an oily substance. I took it to Valvoline because I thought it was the oil and they told me it was grease from my cv axel, they believe that something was loose that was not attached properly from the first visit at the shop.So I took it back to this facility because there was no problem prior to the visit before hand. After dropping my vehicle off they proceeded to tell me I now have a broken axel and charge me $300 for something they clearly did not catch the first time. Even tho my vehicle was still driveable. This makes absolutely no sense that my axel was broken. If it was broken my car wouldn't even be able to drive.