If you are looking for a company that focuses on true CUSTOMER SERVICE over profit and greed, DO NOT shop with this company or at the Miami Design District location! It has turned out to be one of the worst customer service experiences I have ever dealt in. I bought a pair of shoes but did not wear them. They remain UNWORN and BRAND NEW. When I tried to simply go and make an exchange for a more appropriate size, (after being contacted by the company through an email alert) I was not only told no (despite providing proof that the shoes were in immaculate condition) I was (and continue to be) ignored and dismissed!
Store Management has avoided and ignored, gave lip service and does not TRULY care about or take care of its customers. Patrons, PLEASE BE CAREFUL! read more