I regret getting Bioclear done here at Third Street Dental. I received a botched job and they took more than 2mm off my gums with some areas having as much as 4mm of gum now missing. Dr. Ho told me that my teeth would look natural and no gum recession would occur before I did the procedure. After Dr. Ho finished the procedure, the gum between my teeth are now at half the height they used to be. I can feel the composite he used pressing against my gums as there are two areas of overhang where Dr. Andrew Ho applied the Bioclear Matrix onto my teeth. My teeth now look so unnatural that I no longer want to smile. I am in a lot of pain and am very depressed. So much so that it has been 2 days and I nearly can't sleep or eat properly because of the pain. Dr. Andrew Ho has been very dismissive and said quote "had to lower my expectations". What does that say about his practice? I went to multiple dental offices in the last 2 days to get it assessed by certified doctors experienced in the use of the Bioclear Matrix and they have implied that the job could have been done better and that a lot less gum should have been lost. As well as there is large amount of overhang in 2 areas unacceptable to any of their standards. My mouth feels like it was mutilated for speed and to get me out the door. I am not happy and am experiencing severe emotional distress from this. They do not pick up their phone as well despite having an emergency number available. My gums are in pain and my teeth look awful and unnatural. I feel mislead by Dr. Andrew Ho and Third Street Dental. I will need to go to another location to get it properly removed and to see if my gums will ever be the same again. What hurts the most is that I disclosed with Dr. Andrew Ho the reason I wanted to get my teeth fixed. The area I wanted to fix occurred during a terrible and low point of my life and Dr. Andrew Ho said that he was the best and that he could help and take care of me. After not being happy about my procedure and how my teeth and gums look and feel, Dr. Ho is resisting in making this situation right. Please be aware. read more

Like many, I avoid dentists until an emergency compels me to see one. Not the best strategy, I know, but experiences haven't been good. A serious abscess forced me to face down the anxiety, so I checked out all the dental clinics in North Vancouver. The receptionist at Third Street Dental, Sarah, went beyond the call of duty to be helpful and informative. That got me in the door, and once there, I was treated with utmost compassion and professionalism by my new care team, experienced hygienist Sandy, and Dr. Ho who any clinic would be very fortunate to have on board. Turns out I needed two rear extractions, but the decision was left to me. No pressure at all. The situation was explained clearly and in a manner a layperson could easily understand. Getting rid of a dead tooth that's been quietly festering for years (sorry, it's gross but true) is a no-brainer, so I went for both. Here's the part you dental phobes will like, and anyone who just wants an excellent experience at the dentist: stubbing my toe would've hurt more. The anesthetic went in, the teeth came out, and the whole event was accomplished quickly and with a minimum of discomfort. Sandy made sure I fully understood the aftercare instructions - I probably looked a little dazed. The extractions were so clean that a couple of Tylenol took care of the initial ache. After day one, they weren't even needed. I've never had a follow-up call from a dentist, so I was delighted when Dr. Ho checked in briefly the next day to make sure I was fine (I was) and to answer any questions I might have. The atmosphere at Third Street Dental is relaxing, cheerful and conducive to calm. I'll be going back because I want a grin I don't have to be self-conscious about, and these folks have earned my confidence and trust. ~ Kathryn Ann read more

I regret getting Bioclear done here at Third Street Dental. I received a botched job and they took more than 2mm off my gums with some areas having as much as 4mm of gum now missing. Dr. Ho told me that my teeth would look natural and no gum recession would occur before I did the procedure. After Dr. Ho finished the procedure, the gum between my teeth are now at half the height they used to be. I can feel the composite he used pressing against my gums as there are two areas of overhang where Dr. Andrew Ho applied the Bioclear Matrix onto my teeth. My teeth now look so unnatural that I no longer want to smile. I am in a lot of pain and am very depressed. So much so that it has been 2 days and I nearly can't sleep or eat properly because of the pain. Dr. Andrew Ho has been very dismissive and said quote "had to lower my expectations". What does that say about his practice? I went to multiple dental offices in the last 2 days to get it assessed by certified doctors experienced in the use of the Bioclear Matrix and they have implied that the job could have been done better and that a lot less gum should have been lost. As well as there is large amount of overhang in 2 areas unacceptable to any of their standards. My mouth feels like it was mutilated for speed and to get me out the door. I am not happy and am experiencing severe emotional distress from this. They do not pick up their phone as well despite having an emergency number available. My gums are in pain and my teeth look awful and unnatural. I feel mislead by Dr. Andrew Ho and Third Street Dental. I will need to go to another location to get it properly removed and to see if my gums will ever be the same again. Please be aware. read more

It gives me great pleasure to write a testimonial about the impeccable service I have received since becoming a patient at Dr. Skinner's dental clinic. Upon making my first appointment, I was immediately put at ease when the receptionist answered all my questions and concerns. At no point was I made to feel that my questions were irrelevant. Having had some bad experiences at previous dental offices, I was somewhat wary of starting over at a brand new dental office. All of my fears disappeared when I arrived at the office with ease, found ample parking, was greeted by the friendly staff, and sat down in a comfortable reception area. The receptionist helped me get all the information prior to my arrival. This made the forms easy to fill out. After that, the dental hygienist whisked me into the chair. She was awesome. My teeth never felt so clean! The dental hygienist took me through every step of the process, and made sure I had an opportunity to address any concerns I might have. After that Dr. Skinner came in and carefully checked my teeth. I loved the fact that she gave me options and carefully discussed long term care with me. I have now been at Third Street Dental for a few years, and all my experiences continue to be great. Since my first visit, I have had some corrective cosmetic work done on my teeth. Dr. Skinner handled everything with the utmost care. She fully understood what I wanted. Then she made suggestions for me to consider. Dr. Skinner took great care to make my teeth beautiful. Her work is impeccable. I highly recommend you check out Third Street Dental. read more

Terrible, rude receptionist Katie! Having been a loyal client for 10+ years, I even did the hour and a half drive from Chilliwack because I loved Dr. Tom and his work. My children loved going there. Recently I was accused by Katie of not cancelling my appointment( which I did, they even called me back and left a message to reschedule!) she then went further and called me a liar, because she said no one in the office remembered taking the call! She then said " it might be best if you don't come back!"... That is how their staff talk to their clients! I couldn't believe it! I wonder if Dr. Tom and Dr. Ho would like to know how their staff treats people. I will not be back, neither will my family and I certainly hope others will read this and stay away because they deserve better! Horrible place! Definitely gone downhill since the new hires! Get better staff! read more

Dr. Melissa Skinner has been my dentist for 3 years. She used to practice in Burnaby and when she moved to Third Street Dental in North Vancouver I followed her there because I was so happy with all of the dental work she has done for me. Her new office is at a great location and has very friendly staff and they use a lot of organic products which is important to me. Dr. Melissa Skinner is very easy talk to and knowledgeable about all of my dental questions. She is also very gentle and skillful with her hands even when I required needles to freeze my mouth - I barely felt anything. Also, she worked on my crown on one of my teeth and she did an excellent job. Many thanks to Dr. Melissa Skinner and her team at Third Street Dental!! read more

I have heard good things about both Dr. Tom and Dr. Ho. The dentist I ended up seeing was Dr. Ho. He was very friendly and professional. The best thing about my visit is that I actually got to see my teeth and was explained exactly what needed to be done and what could wait. Dr. Ho took time to answer all my questions. My cleaning went well and all the staff seemed friendly and helpful. I also enjoyed the big screen HDTVs on the walls. They did all the paperwork for my insurance and I didn't have to pay anything upfront. Dr. Ho is also really good with children and made some really cool balloon animals. The office has good hours of operation and is open on Saturdays and evenings. There is covered parking in the side lane. read more

I've been a patient at Third Street Dental for about 2 years now- I only wish I'd been introduced to Dr. Melissa Skinner and her amazing team sooner!! The team is friendly, informative and patient! Most importantly, she doesn't pressure you to do any dental work that you don't need, she's honest and will do everything in her power to ensure you leave happy with your teeth (via dental work or a plan towards the perfect smile). I wholeheartedly recommend entrusting your dental needs with Dr. Skinner and her team- I make the drive in from Burnaby to see her specifically! **Also, I love that Naz, the receptionist will send you reminder emails regarding upcoming appointments! read more

Dr. Ho at Third Street Dental was AMAZING! I came into his clinic with a very bad toothache one morning about a month ago. Dr. Ho welcomed me in and made me feel very comfortable right off the bat. He was very careful and gentle while examining my teeth for the problem and I could barely feel it once he located the large cavity in my back tooth. He even offered me a mirror so I could have a look at the cavity myself. After the examination, Dr. Ho explained my options for treatment and answered all of my questions with knowledge and professionalism. I wouldn't hesitate to recommend his Dental clinic to anyone I know! read more

I have only been a patient at Third Street Dental for a short time, and I know I will be a long term client there. From my first appointment, I found the staff friendly, timely and very professional. Dr. Skinner and her staff are always extremely knowledgable and thorough. The education I've received about my dental health and procedures allows me to care for my teeth confidently, as well as maintain my overall dental wellness. Dr. Skinner and her team always work above and beyond to make every dental experience a positive one. I give this dental clinic 5 stars for its quality, integrity and precision. read more

I've been going to Third Street Dental for the past 2 years and can't say enough great things about Dr. Andrew Ho and his team's professionalism, friendliness, level of service and knowledge. Cheryl, my dental hygienist always makes me feel so welcome and comfortable during my cleaning visits and I genuinely feel like she cares when she asks how I am doing and what's going on in my life (not something you usually expect when going to the dentist!) The dental equipment is modern, pristine and I always feel like I'm in great hands when I come in. I highly recommend Dr. Ho and his team to anyone I know. read more

I would highly recommend anyone to Dr. Melissa Skinner and her team of hygienists. They are professsional, caring, and very friendly. The staff is very knowledgeable and are very preventative in teaching ways to keep your teeth healthy. I have a young family and they absolutely make the dental experience a pleasant one. Dr. Skinner is very skilled and detailed to make her work perfect. Her passion for her work is evident as she is dedicated and very responsive to listening to your concerns. Elishia Lancaster read more

odd my review keeps being deleted... Well, if Third Street's goal is to make new clients feel unwelcome, congratulations-mission accomplished. The secretary slightly frightened me and made me feel unwelcome. I even had the unpleasant experience of hearing her reprimand a client over the phone. If I had been that client, I would have hung up! There are dozens upon dozens of dental practices on the North Shore. Take my advice, go to one of them instead read more

This is my first time that I has been totally satisfied with my dentist since I know Dr. Skinner. I know her since she was in the Burnaby clinic. She fixed one of my tooth which had a problem caused by other dentist back to my country. My teeth needed surgery, but she fixed it. She is professional. In addition, the other staff of Third St Dental are so friendly. I have been there three time, and I am so happy with their customer service. read more

Dr Melissa Skinner at Third Street Dental is an excellent dentist. Her whole team is very professional, patient and kind. I have been a patient of Dr Skinner for more than 6 years now, and travel from downtown Vancouver to see her and her team. I am very satisfied with the great service, and appreciate that her dentistry is high-quality and gentle. I will be a long time patient of hers. read more

I've been going to Third Street Dental for about as long as I can remember. Dr. Melissa Skinner and her team are top-notch, providing the best care possible while being kind and comforting to their patients. They're happy to answer your questions and give expert advice, and they make you feel like your health matters to them. Couldn't be happier with Third Street Dental! read more

Dr. Melissa Skinner and her team of hygienists have made our family feel at home. They are very professional and thorough at explaining procedures and making it FUN to go to the dentist for my 8 & 9 year old children. I just recently completed the zoom teeth whitening kit and my teeth are so white! Thank you Dr. Melissa Skinner for this recommendation. read more

The friendly staff at 3rd Street Dental make going to the Dentist fun! Sounds wierd but they are naturals at making me feel comfortable in the chair. I reccomend them to my friends and anyone I even hear mention dentistry. Can't wait for my new crowns! Thanks Melissa and Crew read more

After using Dr. Tom for 15 years, I was sad to hear that he was retiring. However, my experience with Dr. Ho has been fantastic and I am just as comfortable with him as I was with Dr. Tom, His staff are really friendly and very accommodating as well. I highly recommend him. read more