I hired Think Green lawn back in August of 2017 to deal with my backyard that was never properly seeded when I initially purchased my home in August of 2015. I tirelessly worked to get the yard seeded with Rye grass during the fall of 2016, and by the time spring of 2017 had rolled around I seeded with bermuda seed while the Rye burned up over the summer. It took a while for the Bermuda seed to take, so by the time the Rye was gone, I realized my bare land was going to be over taken by weeds again. I hired Think Green with the main intention to take care of crabgrass throughout my yard, but also to prevent the yard from becoming what it had been prior to the fall of 2016.
Over the course of about 8 months, I noticed that they were not spraying the backyard at all. While my front yard was mostly weed free, the backyard was once again being completely overtaken by weeds. I called in April 2018 to ask them to call me before the next service was done, as I needed to speak with someone about how they were taking care of my yard. They never called to talk to me, and instead sent someone out to perform 2 subsequent treatments on my yard, once again providing no treatment to the backyard.
For the past 3 months, they have been calling me expecting payment, when prior to those 8 months, I had done nothing but pay them in a timely manner. I finally spoke with someone today, who claimed that because she had "no record" of me calling in, in April to ask for someone to speak with me (probably because it was left over voicemail, and I didn't get to actually speak with someone), she expected me to pay for the 2 treatments anyway. I've since switched to True Green, who I'm much happier with. They provide a detailed analysis of what they've done to the yard, and they also call before they come out to let me know they are on the way, and don't just show up randomly for a couple of minutes and then leave. Think Green is a complete waste of money, and their customer service is awful. Steer clear. read more
