I don't give a lot of one star reviews, but the customer service I received today was absolutely atrocious. Came here today around 11:30am, where many people were shopping around for gifts. I had my eye on a nice glass box they had for a while and decided to purchase it. At the time, two other girls were just shopping around, and only one staff was available, I believe the name of the saleswoman was Sahar (on the receipt it had this name). I let her know I wanted to purchase this for my friend for her birthday and I wanted to write just her name on it (prior to coming into the store), but asked Sahar what other recommendations she had. Sahar kindly flipped through the book and pointed a few quotes to me, which I wanted to do initially, but then thought about it more and knowing my friend for so long, she would probably like just her name on it. She also let me know if I purchased two items, the second one will have a deal (cause they're doing a special right now). I thanked Sahar for the book, and said I probably just want to stick with writing her name, which Sahar's facial expression changed suddenly and told me that just writing the name isn't good enough cause it's not as "nice" to just do a blank name. She told me, I should at least write a "Happy Birthday"engraved on it. In my mind I didn't want to do that, because I personally would like it more with just my name. Basically, I felt very uncomfortable with Sahar's service and it later clicked on to me, it was because of commission and since they charge per word, it makes a difference. Stood there a little more to think about it and the shop was busy too. I told my father who came in a bit later what happened and he called Sahar, which she was helping other customers for. I told her I really only wanted my friend's name on it, and she didn't greet me very nicely at all like I was making the worst mistake of my life. Later, at the cash register, I apologized to her for my dad for calling her over while she was busy and without a smile, she said it was okay finished my order. I guess my business is not worthy for her. Also, I just realized, I was not asked where I wanted to engrave the name and will probably have to call in or wait tomorrow to see. Currently, I really want to send the business owner an email for a proper explaination on this. I'm a quiet person and I don't like speaking in person, but I have a bigger voice online. In addition, I really wanted to purchase a second item, or if they made this one really pretty, I would have considered coming here for future gifts, but I no loner want to come back and did not buy a second item today even if there was a special for the second item. For all other yelpers, hoping if you shop here, better service will be received. UPDATE: The box I got turned out pretty nice and thankfully where I hoped it would be, so the quality of their products is pretty good if anyone is looking for engraved items! read more

Service is terrible. Me and my friends came on Tuesday night to order chopping board to be engraved. The lady wasn't specify the size and the place to be engraved, so a few minutes after we walked from the store, we returned and came back to give the specific detail (They really seems not to care). So the lady said it will be in large size and we agree that it's going to be engraved from left to center on the bottom left. The next day I got a phone call 9.30am, checking the spelling of what I wrote, because another lady who was going to do the engrave for my item, cannot differentiate a "T" and "F" , even though clearly, the F will consist of 2 lines. Ok fine. I picked up in the evening to find out that the engrave words are on the bottom center to right and it was so small. It was something not apparent and not what I was expecting, considering that I paid $66 for a chopping board. I was very disappointed. Funny thing is that the lady was persistent that she followed the order written on the note from her co-worker and then showed it to me that it clearly said "left to center". Not even a single apology, she just said "Ups" (realizing her mistake) and another lady offered me 20% coupon for my dissatisfaction for my next purchase. (I won't even come back after this). They are not trustworthy to offer an extra care of what the customer's requested and expecting. read more

In regards to the location in the Oshawa Center. Do not trust anything of importance with this place. Long story short. MISSPELT ENGRAVING. My husband purchased these knives for his groomsman and went here to get them engraved. Although they wrote the name down properly, whoever did the engraving somehow managed to engrave Luck instead of Luke. Fine, ok stuff happens. When he went to get his refund he was told that he has two options: receive a full refund for the engraving, no refund for the actual knife itself, and be left with a ruined knife. The second option was to be refunded for the cost of the knife (no refund for the engraving), but they get to keep the knife. It's not only the ruined item, but the time and money spent ordering and waiting for the item to be shipped to you. He was leaving on bachelor trip and did not have the time to fix THEIR mistake himself and ended up not being able to fix it on time. I mean come on, especially when you are in a field of business that often deals with sensitive and personal life events, the compassion and service needs to drastically improve. Fortunately luck is still a word and not the worst of mistakes, but their refund policy SERIOUSLY needs to change. They need to be refunding the item that they ruined AND the cost of the engraving, not either or. Imagine if this was his grandmother's ring or his great grandfather's pocket watch? Something that's value cannot be replaced? Legitimately worst customer service I have ever experienced. read more

The service I just received was so bad that I deleted three others apps on my phone just to have enough storage to download the Yelp app using data... I asked to have something engraved and received some serious heat from the store manager. I was told it was impossible to have the item engraved because it was too small.. she said don't bother taking it upstairs to things engraved because they will ruin it. I took it upstairs and they did what I wanted and it looks amazing... not sure what was so impossible with the request. Tip: if you don't want to work in retail, don't. read more