I am formally reporting this facility for potential fraud and gross negligence in referral management.
This provider has held my daughter's referral since November, yet failed to provide any services while simultaneously claiming that I canceled or missed appointments, which is false and unsupported by evidence. Despite my repeated attempts over the last weeks weeks to schedule and resolve this issue -- including countless phone calls and voicemails -- they failed to communicate or deliver care.
As someone who works in referral coordination, I know that standard protocol requires that if a patient cannot be scheduled within a reasonable timeframe (typically 2-3 weeks), the referral should be closed and returned to the referring provider. This facility did not follow that protocol and instead kept the referral open for months without services, while later attempting to place blame on the patient.
They have also claimed to send multiple emails and Zoom links that I never received, and they are unable to provide any proof of those communications. Meanwhile, I have documented proof of my attempts to contact them and confirmation from my daughter's doctor that the referral was active and received.
It is extremely concerning that a provider would:
* Retain referrals without delivering care
* Falsely claim missed appointments
* Fail to maintain accurate communication records
* Blame patients for internal scheduling errors
This behavior raises serious concerns about billing practices, record integrity, and compliance with state healthcare standards.
Due to their actions, my child lost over two months of medically necessary therapy. This is unacceptable and warrants investigation.
I believe this facility should be audited and reviewed, as their practices are harmful to patients and appear to be inconsistent with state and professional standards. read more