I am formally reporting this facility for potential fraud and gross negligence in referral management. This provider has held my daughter's referral since November, yet failed to provide any services while simultaneously claiming that I canceled or missed appointments, which is false and unsupported by evidence. Despite my repeated attempts over the last weeks weeks to schedule and resolve this issue -- including countless phone calls and voicemails -- they failed to communicate or deliver care. As someone who works in referral coordination, I know that standard protocol requires that if a patient cannot be scheduled within a reasonable timeframe (typically 2-3 weeks), the referral should be closed and returned to the referring provider. This facility did not follow that protocol and instead kept the referral open for months without services, while later attempting to place blame on the patient. They have also claimed to send multiple emails and Zoom links that I never received, and they are unable to provide any proof of those communications. Meanwhile, I have documented proof of my attempts to contact them and confirmation from my daughter's doctor that the referral was active and received. It is extremely concerning that a provider would: * Retain referrals without delivering care * Falsely claim missed appointments * Fail to maintain accurate communication records * Blame patients for internal scheduling errors This behavior raises serious concerns about billing practices, record integrity, and compliance with state healthcare standards. Due to their actions, my child lost over two months of medically necessary therapy. This is unacceptable and warrants investigation. I believe this facility should be audited and reviewed, as their practices are harmful to patients and appear to be inconsistent with state and professional standards. read more

Therapy Lounge Center - Speech Therapists Near Me - Gardena, California

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This has been the worst experience I've had with therapy services. After a doctor referral for my child's speech therapy, the process was a disaster. I was left waiting a month without a call. Then, without communication, they said my referral expired. Still, when we finally had a session, they never sent the link, yet counted it as an absence. I requested a reschedule due to school conflicts, which they accepted, but then another unfair absence was counted due to their scheduling issue. I ultimately decided to cancel myself due to the terrible service, as I no longer wanted anything to do with them. The disorganization and blaming the client for their mistakes was unacceptable. I do not recommend this company at all."i read more

My children have been with therapy lounge center and have made amazing strides. They do speech therapy via telehealth with Stevie V and she is amazing. I have done online with my children before and it was unsuccessful. Stevie truly engages and tailors each session to my children's needs to support their goals. My daughter went from barely speaking to having full conversations. Thank you so much Stevie and therapy lounge center! read more

My son is taking Speech Therapy through telehealth with Ms. Stevie, and I can honestly say that she is a spectacular help. Not only is he improving and progressing a lot in his speech but he loves spending time with her as well. I am a proud mom to a succeeding boy with the help of Ms Stevie. read more

Ms. Stevie Verdugo who is a virtual/telehealth speech therapist with Therapy Lounge Center is patient and attentive to my 4-year old daughter who has been diagnosed with having global developmental delays and ASD. Stevie is great at answering any questions we have regarding my daughter's needs as well as giving us suggestions on what to work on at home. The progress my daughter is making is nothing short of amazing. I would highly recommend Stevie....and.... would like to say thank you for all you have done! read more

I'd avoid booking here. There's an incredible lack of communication not only between the company and clients, but amongst the various therapists and the company itself. The therapist my dad was originally assigned to missed the appointment, and the company was unaware of this until I called them. Then, after they were notified, they (both the therapist and the company) failed to reach out to us to reschedule the appointment (an apology would also not gone amiss) until I called back. Currently, though my dad's current therapist is professional and friendly, and, thankfully, our interactions with the main office are now limited. read more

This center has really helped my child and given me hope. My autistic son is four years old. Regional Center said he is globally delayed. He has started therapy here a few weeks ago with Ms.Green also known as Ms.Creole. The tools she has given me really helps me with him at home and in public. She is very patient and explains what she is doing and why. I wish I would of knew of this place sooner. And the other workers there are very nice as well. Everyone is always so pleasant and punctual. My son is so excited when he realizes he is going to their establishment. Each session she explains in detail of what to expect, what to practice at home and is always eager to answer any questions I have. His older brother is six and he as able to attend two sessions due to his winter break he wishes he could go back with us because he said "it was really fun". And he is excited to hear his brother utter new words. And Ms.Green even gave him advice on how to help his brother communicate more effectively. read more

So far, we have had a good experience. My son is getting therapy from Jessica and she has been doing an amazing job with him, she is patient, and communicates well with scheduling. The Place is small but functional. read more

This company is a joke! Horrible experience just trying to schedule an appointment! Tomas G is the only person who handle scheduling and changing appointment and chances of you to be able to get a hold of him is ZERO!!!!!!!!!!!!!!!!!!!!!!!! I don't know why this company have like 5 locations in LA and only let this ONE person to handle all their scheduling. WHAT A JOKE!!!!!!!! read more