Ordered a second Sport Wrap. As soon as I submitted my order I realized that I'd selected the RIGHT leg. I immediately attempted to contact the company, no answer. I then sent an immediate email to them stating that my order had an error the needed to be corrected. The Sport Wrap was for the LEFT leg. I received confirmation of my order. However, they still sent the wrap for the wrong leg. Not wanting to cause an issue, I went ahead and tried to make do with it anyway. Per Vital Vet Thera-Paw added padding to the wrap. Because the wrap was for the wrong leg, I had to modify it to fit the LEFT leg. When I trimmed the bottom of the warp, the padding they put in was too close to the bottom of the wrap. This caused the seam to open up and pull away from the neoprene. I sent pics and an explanation to Thera-Paw and they suggested I purchase the needed materials and fix it myself. This was their design flaw and I didn't feel I should have to pay out of my pocket for their mistake. I was kind enough to ask them to do the right thing and send my the padding material at no charge and I'd correct it myself. Thera-Paw stopped communicating with me at that point. 1. they sent the sport wrap for the wrong leg, I was willing to work with that, but with this callous attitude I will not buy from this company again. The do NOT stand behind their products. I will notify the Veterinary Specialist who suggested this company of the problems with their customer service. read more