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    Theatre Royal

    3.0 (1 review)

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    11 years ago

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    United Cinemas Craigieburn

    United Cinemas Craigieburn

    2.0(4 reviews)
    84.8 km

    There aren't many times I am impressed by a movie theatre, but this one is a gem. With an Art Deco…read morestyle restaurant, it's own bar, this movie theatre is no typical cinemas, it has layers to love. This movie theatre gives off an aura that brings you back to what movie going experiences used to be, back in the day when it wasn't just a rock up in sweat pants cause no one can see you in the dark kinda thing to do. This is a classy place. They have their own restaurant and bar, so you can pop in before your movie for a bite or drink. It really steps up the competition for a going to the movies night out. Clearly at United Craigieburn they are doing something right. Because I left thinking how hard it'll be to settle for those cheap Optus movie prices or any local theatre for that matter. Why when a planned drive away in far off Craigieburn are delightful theatres waiting for you? They really did a wonderful job with the theatres, they are so large you can practically fit a circus inside. It's separated so the people who opt for reclining chair and food service are on the bottom nearest the screen, and everyone else is on top. For an extra $9 a ticket you get the reclining comfy couch chair movie experience with waiter service. Move aside pricey over the top Hoyts Gold Class. The seating in the theatre is that much angled that a giant basketball player could sit in front of you and you wouldn't even see the top of his head. Everyone gets a spacey good seat here without bumping elbows into a neighbor. The screen itself is massive. Like you can fall into the movie massive. The staff all wear a really cute themed uniforms. And everything is like a cherry on top. It has a new feel to it, even though it's probably been there for years. The candy bar isn't over priced. They don't allow in outside food, which is how a movie theatre should be. Oh and there's none of this allocated seat business. This place reminds me of a classy movie theatre back home and all in all I give it a huge thumbs up.

    Today on the 4th of March 2017, I came into your venue to watch the 8:30pm session of Logan, a…read moremovie I have been super excited about for a while. To start with, I am never one to complain, or go out of my way to leave a negative review but I have never been so outraged & disappointed in customer service. I ordered my tickets online & decided to upgrade to grand recliner seating. My partner & I paid for the grand recliner seating in D3 & D4 (I'm being super specific so management can actually look into this). Despite presenting my ticket twice at the counter, the lady that served us was rude & made us feel extremely uncomfortable, as she repeatedly asked if we were actually meant to be in the grand recliner seating. She proceeded to take our order & when we asked if the food was going to be delivered to us she said only the pizza. As we waited on the side to receive the rest of our order she proceeded to take the next persons order (which we had to wait for her to complete) as she hadn't given us our choctops. Once we entered the cinema there were two visible workers, a young man seating the guests & another kneeling down in the row we were meant to be seated in. Both team members appeared to be having a personal chat with the four young guys seated where we PAID to be. Both workers appeared to be engaging in a personal conversation with the guys who were on our seats. The team member seating guests then removed himself from the conversation & asked us to present our tickets, as he noticed the tickets belonged to the seats that their friends were in, we were redirected to the broken recliner seats in the next row up. We were then approached by another team member, this time a female who left her broom near us & asked that we present our tickets. Once we did she said that she would have to check up to see if it's correct, despite having told her it was her colleague that had seated us there. As we were waiting for her to return, she had another team member stand over us. At this stage this was the third instance where we felt super unwelcome. A couple of minutes later another couple had entered & told the other two guys in the row that they were in their seats, the "guest" simply replied with they moved you. Not only was is difficult & extremely uncomfortable to see from our seats the absolute highlight of it was when our pizza was delivered to our original seating & the guys ate it at no charge. Which should be no surprise as I don't believe they paid for their seating either. It wasn't until towards the end of the movie when we still hadn't received our pizza that we approached the team member who said it was our fault as we had changed our seating. We weren't even offered a refund the best they could do was a voucher. Which is useless as we, along with all of our friends will not be returning to your establishment. For a business that wants to actually compete in the industry perhaps you should train your staff on guest services & remind them that the reason they have a job, is because of them. Needless to say, despite being to your venue more then once, if people do choose to come, I wouldn't recommend upgrading to grand recliners at all. I've enjoyed myself more in normal seating. Save yourselves the $10 unless you want to be treated like a thief that doesn't feel welcomed. After this experience I would rather pay extra & go Hoyt's or Village cinemas. The only reason I would even give a star besides not being able to give a 0 is that the lady that redeemed the ticket was actually polite. Regards.

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    United Cinemas Craigieburn
    United Cinemas Craigieburn
    United Cinemas Craigieburn

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    Theatre Royal - movietheaters - Updated May 2026

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