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The Zone

3.0 (1 review)
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Refinery - Cycling Class

Refinery

(27 reviews)

The correct corporate information for this place (from Illinois Secretary of State website) is:…read moreERWIN'S GYM, BALLROOM & BANQUET CENTER, INC., 2302 W JOHN ST CHAMPAIGN IL 61821-6835. To get a sense of what Refinery is like, check out reviews for his apartment company: https://www.yelp.com/biz/campus-property-management-champaign-9?osq=cpm+apartments&override_cta=Request+information I called 4/16 and spoke to Bailey. I was interested in student plan $40 initiation fee, $35/mo. I visited 4/17 and dealt with the woman at the counter. I repeatedly told her that I wanted the $40/$35 student plan. She handed me a contract for a 12 month plan, which I did not want. After going in circles with her for a bit of time, she took my credit card and fiddled with her computer. Then she handed me paperwork showing completely incorrect charges. I asked her to reverse them and fix the problem. Eventually, she gave up and got her manager, Tony, involved. Tony worked on the computer for a bit and at one point, I had several pending $64 charges on my card. Then he seemed to have the problem under control and he charged my card $40 and $18.72. Since $18.72 is more than 1/2 of $35, that charge didn't make any sense for half a month. I called Tony on 4/17 and told him that I had several authorizations on my card still. I asked if we could just forget it all and cancel the membership and refund everything, including the $40 and $18.72. He said no problem, and I emailed him a copy of the credit card bill showing the current state of it. On 4/18, two charges moved from authorization to posted - $40 and $18.72. I emailed a copy of the statement to Tony and requested that he refund the charges, as we had both agreed. It's now nearly two weeks later and I still have charges on my card. I have filed complaints with BBB and Illinois Attorney General. If they don't come to their senses soon, I'll file a lawsuit in small claims court. Having all these authorizations on my card made it impossible for me to shop for groceries for three days. I wish businesses were much more careful with charges that they post to customer cards. Accidental charges aren't just frustrating to see and resolve, they can have unanticipated consequences for cardholders. For more information on management personnel and their names, check the BBB listing for Refinery. DO NOT PATRONIZE THIS GYM UNDER ANY CIRCUMSTANCE

Most negative part is the cancellation policy. My wife cancels a few days into the current month…read moreand she owes for that month (which is fine), but for the next month too? Not cool (this after cancelling all Zumba classes with little to no notice). When I handed in my form to cancel at the beginning of 2020, we were still charged for months afterwards. They eventually honored it, but only after having to get on them numerous times. Equipment selection is good, but definitely dated (Mandelbaum from Seinfeld would feel at home). The classes are not given in dedicated rooms, but instead are given upstairs in an area that is alternatively used for events like weddings. It's a little odd. They started getting cheap by not turning on the AC for the wife's zumba class (claiming the AC was broken). I hate franchised gyms like Planet Fitness, so this placed looked promising in comparison. Ultimately, it disappointed.

Kinex Fitness Studios - form demonstration

Kinex Fitness Studios

(3 reviews)

Kinex is hands down the best fitness facility I've been to in the Champaign-Urbana area. It is…read morealways very clean. The trainers take extra care in planning your workouts, the facility has all the equipment you could possibly need. I've been working out at this facility with Trainers Lance and Tyler for over two years and couldn't imagine going anywhere else for fitness training. If I could give six stars I would!

Kicked to the Curb, Ghosted and Ripped Off--After being a loyal and consistent client at Kinex for…read moreover 9 years, staying through management and staff changes, staff bickering, downsizing and the COVID pandemic closure, I was notified by my trainer of more than a year and a half, that she was leaving under unclear circumstances. She told me to expect a refund of $150.00 for pre-paid, unused sessions. She informed me that there was no one there to train me any longer. When I asked for some explanation, she said that because it took her 'longer' to put together my workouts because of neck and knee injuries (the knee injury that I got while training with her) that I have, that this was 'toxic' for her. Yeah, she actually said that. And, yeah, a 'personal' trainer, whose job by definition is to customize workouts for individual clients based on their limitations and goals actually told me that the time she needed to do her job as it related to me was 'toxic' to her. Regarding the unused sessions, the refund never came. After I attempted to find out when and how I would receive the refund from the manager, he told me that he didn't know, and claimed that he had never done one before. I thought this was unlikely, given that he's the manager. He pushed me off to the owner who cannot be reached directly because all of the contact numbers on the website are out of service. Then the manager just ghosted me. So, if you're considering going to Kinex, think about how they treat long-time clients, and go elsewhere.

The Zone - gyms - Updated May 2026

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