I recently bought a car and needed to get insured. Well I decided to give Insurance services Agency…read morea try and it was the best decision. The customer service was great and the agent that helped me Sandra was very polite and knowledgeable. She found me a great deal that I couldn't pass on. Thank you Insurance Service Agency and Sandra for the great experience. I would really recommend them if your looking for a great quote and service.

We have been going to this insurance agency for years, Sandra Lucero is a Saint! She looked and…read moreincluded discount options to find us the best deal. We were able to get to full coverage with only a 30.00 increase with a different company (progressive), her customer service and knowledge is beyond amazing! Check this place out for your best deal.

This is not an 'Insurance' company as they want you to think. they're add says you will get an…read more'Instant' quote. Bull Cookies! They simply shoot your contact into out to hundreds of insurance agents. You will be inundated with phone calls from agents trying to sell you a policy. Stay away.

This is by far the best insurance company I've ever had. Not only did they lower my rates by 45%…read morewhich was amazing considering I didn't feel I was paying too much to begin with. The customer service is fantastic! David and Tiffany are terrific. They handle everything personally which is so rare these days. Check them out. You won't be disappointed.

Troy Thompson bends over backwards to help you even when it is outside the rhelm of his…read moreresponsibilities. The company also looks at your coverage when the time comes to renew your policies and will advise you as to what the best option for you is. Highly recommend if you want a personalized insurance experience.

From the owner: Highland Village, TX: Thompson Insurance Services LLC, a family owned and ran independent insurance…read moreoperation, officially launched on January 1, 2017. While the name and some of the personnel are new, the business overall has been established for 18 years.

Can I give Allstate and this agency less than 1 star. Just confirms what everyone thinks about…read moreinsurance companies as a bunch of thieves that never want to pay. We had hail damage and Allstate confirmed we have hail damage on all the gutters, garage door and all the metal caps on the roof but somehow this magic hail missed all the shingles on the roof. They take thousands and thousands of your money and then do not want to pay when you have damage and refuse to cover what was damaged under their policies. I will never ever but another policy from Allstate and as a real estate agent will advice anyone to strongly consider avoiding this company like the plague. Paid this agency thousands of dollars and they do not do a damn thing to help just rob you of your money.

Dishonest. I received an estimated quote for $785.33, enticing me to call in. After discussing the…read moredetails with an agent, I was quoted $1747. She tried to tell me the estimate was based on the assumption that my car would have been added to gain an additional discount. Even so, with my car added, it only brought the actual quote down to $1478. Still nearly double the estimate. Interesting how the sample quote made NO mention of the assumption of a discount, due to combined car + home coverage. When I challenged her on the more than double price quote, she tried to sell me the story that until they talk to me they can't give me an actual quote. However, during the conversation we had, there was essentially no new data provided to create a firm quote, except for one big thing. She said their data showed I had a fireplace. I specifically shopped for houses with no fireplace and mine is one of them. They could verify this at Zillow or any other real-estate website with pics of my house, but they already know this. Once she accepted that, it should actually have made their "temptation quote" even less than the phony $785.33 price they initially stated. They already had all the data to give me an honest estimate in the first place, fireplace data and assumption of combined quote aside. Shameful. I don't appreciate being duped into making a phone call to dishonest sales agents. I'm increasing the rating from 1 to 3 stars to give the benefit of the doubt since this is the only interaction I have to go on.

Last time i went, there was this young beautiful lady Named Mayra Mendez that attended me and let…read moreme say, i love her service.! She took care of me and did it fast. She was very professional, specific and what she would say, and very nice/kind. Im sure if she keeps this up, she'll become a very important person in this business. I recommend going to her, you wont regret it.

Visit was awesome great service. Couldn't be a better place to get insurance I would recommend…read moreanybody coming here to get insurance.

Matt and his team are exceptional! I continue to be amazed at how responsive they are, and their…read moreknowledge and expertise is as impressive as the servant attitude they consistently convey. I recently referred my neighbor, and as expected he thanked me for the great service he received (and is happily now part of the Portz family)! If you want an agent that is ALWAYS there for you, call Matt.

I have used this office for car insurance ever since I started driving in 1975. When Matt Portz…read moretook over (how man-years ago?) there was no interruption in excellent, friendly service. Since that time, I have dealt primarily with Sandra Sauceda, and she has met or exceeded expectations every time I have needed anything.

The small crack in my windshield was starting to grow so I researched glass repair / replacement…read morecompanies. I wanted to speak with an ACTUAL person because I had specific questions that the automated numbers of OTHER places did not address. There was no getting around that, short of driving to a location to speak with someone. Finally I called my dealership and asked who they were using for windshield replacements. They told me AutoSpecs Glass in Irving. I called. A live person answered the phone. I believe her name was Hannah (please forgive me if I got that wrong). She was Very nice. Answered all my questions and set an appointment for me. Then I needed to reset the appt and she was able to get me in the very next day. The place was not that hard to get to and there was a nice seating area for me to wait. Yes, it can take a few hours - I knew that ahead of time and brought my work with me. Less than three hours later, a young man came in to talk with me about my car, what to expect and what not to do. Then, I was driving away with my brand new windshield. Also, while I was there, someone who had had window and windshield repair done on one of his fleet vehicles, came in to discuss a minor problem with a side window. Imemdiately they took care of the problem and did not charge him. Excellent customer service. And did I mention, the pricing was MUCH better than the other places closer to my home in Plano. MUCH better and yes, it's exactly the same windshiled. Especially since my stupid insurance company has a $500 deductible for windshield replacement so I was paying out of pocket.

I found AUTOSPECS through Yelp for getting my windshield replaced due to a big crack. They were…read morevery responsive, friendly, efficient, reasonably priced and took care of it the next day. Charlie came out and did the replacement, was also very friendly and efficient, and did a great job. I hope I never have a cracked windshield again, but if I do, I will definitely use AUTOSPECS.

Matt helped me get auto insurance quickly and affordable I highly recommend him. I've known him…read morefor many years. He is honest and trustworthy!

We have had an amazing experience with many questions and claims for Matt and State Farm. Highly…read morerecommend!!

Poor customer service provided, difficult to work with. They seem confused by refunding money from…read morea cancelled policy.

The absolute best experience that I have ever had for not only my insurance policies, but all my…read morebanking needs as well! I've saved so much money on my insurance for my car, my apartment, and life insurance with this office! I'm not sure what I would have done if it hadn't been for all the wonderful staff that taught me about State Farm Bank, and gave me the opportunity to lower my car payments by refinancing. This office is the absolute best from their sales team that informs you about every option you have for your specific needs, and the amazing service team that is so accommodating to changes I ever needed to make to my policy. Of course thanks has to also be given to the agent himself, who always puts the customer first. I've been working with this office for many years, and absolutely will be working with them for many more!

It's not often you find a business where people genuinely take your interest at heart. I had been…read morewith an insurance company where I didn't have any personal contact with anyone for 8 years and my main desire was to find somewhere that I could have a one on one relationship. This place was it. Thomas and his team have the ability to make you feel like you're their only client. I got good rates and a very extensive explanation of my coverage. Jennifer handled my car and home policies while Thomas handled my life and suplimental coverage. I'm so grateful for Denton's locally owned businesses and the valuable service they provide for those of us who like to connect with a real person.