I have used this office for car insurance ever since I started driving in 1975. When Matt Portz…read moretook over (how man-years ago?) there was no interruption in excellent, friendly service. Since that time, I have dealt primarily with Sandra Sauceda, and she has met or exceeded expectations every time I have needed anything.

Matt and his team are exceptional! I continue to be amazed at how responsive they are, and their…read moreknowledge and expertise is as impressive as the servant attitude they consistently convey. I recently referred my neighbor, and as expected he thanked me for the great service he received (and is happily now part of the Portz family)! If you want an agent that is ALWAYS there for you, call Matt.

The absolute best experience that I have ever had for not only my insurance policies, but all my…read morebanking needs as well! I've saved so much money on my insurance for my car, my apartment, and life insurance with this office! I'm not sure what I would have done if it hadn't been for all the wonderful staff that taught me about State Farm Bank, and gave me the opportunity to lower my car payments by refinancing. This office is the absolute best from their sales team that informs you about every option you have for your specific needs, and the amazing service team that is so accommodating to changes I ever needed to make to my policy. Of course thanks has to also be given to the agent himself, who always puts the customer first. I've been working with this office for many years, and absolutely will be working with them for many more!

Poor customer service provided, difficult to work with. They seem confused by refunding money from…read morea cancelled policy.

The office is very clean and inviting, the employees offered us beverages and snacks.read more

THIS REVIEW IS ABOUT THE PERSON THAT RUNS THIS BUSINESS . The other people that answer the phone…read moreare very nice and try to do anything they can to help you while disputing a late fee due to a glitch in my bank.. that they had changed to tap and Pay debit cards but since I don't like tap and pay, I was fine with my regular debit card... But to my surprise, they shut that card off, and I did not know it because I did not open the envelope that told me what I needed to do because I wasn't interested in changing over. Anyways, note to self always open up the mail. So anyways, all that was said to me, was show us proof ,after proving that I had funds in the account I'm going round and round with MR SCHOOPMAN. and because I was upset, only upset, which I don't know anybody who speaks in a nice calm voice when they're upset he kept telling me if you're gonna keep yelling at me I'm gonna hang up and guess what he did. He hung up on me (which proves to me he has really bad customer service skills ) when I was very upset trying to communicate how frustrated I was. I never even was contacted about it. It just showed up in my notifications that payment had been declined. So I called them and immediately paid it, in aug.. however they still did not take off the late fee three months !later . I think anyone would be upset even if it is $25 he also has a very sarcastic undertone too I may add. what I believe is incredibly unprofessional. for a grown man who supposed to be professional selling insurance having his own business hanging up without fixing the problem it's absolutely not OK.

A lady ran into our Honda Van April 23, 2024 damaging it. State Farm said she was "uninsured" (we…read morehad Uninsured Motorist coverage). State Farm Claims towed our Van away and after delay tried to send me from home in Fort Worth to NW Oklahoma City for a rental vehicle! (Anette or Donna tried to help.) SF Claims ignored a letter on fair market value from our Certified Mechanic who had serviced the Van since new, it was also low mileage, SF ignored it. SF made a low-ball offer on our Van which I refused and I asked them to return our Van. Also said they were "taking the rental vehicle away". (Nice pressure tactic, right?) After THREE written demands for return of our Van over months still our Van was not returned! (I am a disabled Vietnam Veteran and a large Army green three-wheel recumbent bike was custom built for me to strengthen my legs weakening due to Agent Orange. I needed our Van to transport our two bikes.) SF produced a ridiculous $14,000 estimate on our Van which included things it did not have and a model it was not! I bought a vehicle for $20,000 cash to have a vehicle to temporarily replace our Van and insured it with a different company. A Lawyer colleague offered to help me, he immediately wrote a demand to SF Claims. Our Van was finally returned AFTER OVER FIVE MONTHS! It was returned with a broken windshield I had replaced ($400), a siphoned gas tank and interior mold where rain water had leaked in. ! I had the 4/23/24 wreck damage repaired for $3,250 cash not even close to $14,000! I also had to buy a $200 Engine module because the "Van had sat too long". Our Van is fine now except for the remaining cosmetic damage caused by SF not by the lady. I FINALLY received a Check from SF for property damage and loss of use of our Van 13+ MONTHS AFTER THE LADY HIT ME ON 4/23/24! My Attorney wanted to sue SF for Unfair Claims Settlement Practices and Deceptive TradePractices but I did not want to be involved in litigation with SF for 2-3 years. I have been a SF Insured for over 50 years, about 40 with Alan Zimmerer, and I have NEVER caused a wreck. I have easily paid over $100,000 in premiums. Due to SF Claims I have lost confidence in SF! And in Alan, he is NOT MY AGENT, he refused to help me and clearly proved the sole Agent he is. After months and I HAD TO accept help from an Attorney, Alan said he couldn't even talk to me. He didn't help before either to my knowledge. Beware-- Alan is NOT your Agent! I no longer view SF as "a good neighbor" or being there to fairly help me and our family. My wife a University Graduate Chair and I longtime attorney are leaders in our community and church, we will no longer recommend State Farm. If they treat us this way, how do they treat others? We treat snakes in the grass with great caution. The same from now on with State Farm. Caveat Emptor.

Very friendly staff, great phone response and they are there when they post their hours (not like…read moresome other agent in town) ... close to UNT campus and helpful. They shopped for discounts and found me a great rate with a strong company. Thanks Alan.

Jennifer saved me $3000 a year on my home insurance! This was a huge life saver for us during these…read moreeconomic hardships

From the owner: The Wrice Agency – Your North Texas Insurance Neighbor…read moreFamily-owned and community-focused, The Wrice Agency brings creative insurance solutions from Alaska to the heart of North Texas. We specialize in bundling auto, home, umbrella, and life policies to save our clients $500-$2,000+ annually. What Makes Us Different: Kids Welcome! Family-friendly office with toys, coloring books, and flexible appointments No Hidden Fees - Zero charges for policy changes or endorsements Same-Day Service - Fast quotes and immediate policy binding 15+ Carriers - We shop the market for your best rates and coverage Alaska Expertise - Creative problem-solving for hard-to-insure scenarios We serve homeowners, families, small business owners, and contractors throughout Denton, Frisco, McKinney, Lewisville, and all of North Texas. From auto and home insurance to commercial coverage, cyber liability, and workers comp - we have you covered. Annual policy reviews included. We are here for the long haul, not just the sale. Visit us: 2925 Country Club Rd #104, Denton, TX 76210 P.S. It is Wrice (like rice), not Rice!

It's not often you find a business where people genuinely take your interest at heart. I had been…read morewith an insurance company where I didn't have any personal contact with anyone for 8 years and my main desire was to find somewhere that I could have a one on one relationship. This place was it. Thomas and his team have the ability to make you feel like you're their only client. I got good rates and a very extensive explanation of my coverage. Jennifer handled my car and home policies while Thomas handled my life and suplimental coverage. I'm so grateful for Denton's locally owned businesses and the valuable service they provide for those of us who like to connect with a real person.

Can I give Allstate and this agency less than 1 star. Just confirms what everyone thinks about…read moreinsurance companies as a bunch of thieves that never want to pay. We had hail damage and Allstate confirmed we have hail damage on all the gutters, garage door and all the metal caps on the roof but somehow this magic hail missed all the shingles on the roof. They take thousands and thousands of your money and then do not want to pay when you have damage and refuse to cover what was damaged under their policies. I will never ever but another policy from Allstate and as a real estate agent will advice anyone to strongly consider avoiding this company like the plague. Paid this agency thousands of dollars and they do not do a damn thing to help just rob you of your money.

Dishonest. I received an estimated quote for $785.33, enticing me to call in. After discussing the…read moredetails with an agent, I was quoted $1747. She tried to tell me the estimate was based on the assumption that my car would have been added to gain an additional discount. Even so, with my car added, it only brought the actual quote down to $1478. Still nearly double the estimate. Interesting how the sample quote made NO mention of the assumption of a discount, due to combined car + home coverage. When I challenged her on the more than double price quote, she tried to sell me the story that until they talk to me they can't give me an actual quote. However, during the conversation we had, there was essentially no new data provided to create a firm quote, except for one big thing. She said their data showed I had a fireplace. I specifically shopped for houses with no fireplace and mine is one of them. They could verify this at Zillow or any other real-estate website with pics of my house, but they already know this. Once she accepted that, it should actually have made their "temptation quote" even less than the phony $785.33 price they initially stated. They already had all the data to give me an honest estimate in the first place, fireplace data and assumption of combined quote aside. Shameful. I don't appreciate being duped into making a phone call to dishonest sales agents. I'm increasing the rating from 1 to 3 stars to give the benefit of the doubt since this is the only interaction I have to go on.

Awesome service, the process was easy and quick. This saved us a lot of money and we have had no…read moreproblems using the insurance with our doctors. The TeleDoc app is a wonderful benefit, especially in this uncertain times. Thank you Randy Clark for your knowledge and help with our insurance needs.

From the owner: Efficient Health Solutions offers Affordable Healthcare Plans for Small Business Owners, Families,…read moreTeachers, Children's Only Plans and More