I don't understand the amount of bad reviews after visiting this establishment. First off, they called me when they received my prescription with what the cost would be and said they would text me when it was ready for pick up. I was running late from traffic and ultimately couldn't find the place. I called and they were kind enough to stay open a few minutes longer so I could grab my medicine. Very friendly staff, everyone looked attentive and happy to be there. What a clean facility too, will definitely be getting my prescriptions here in the future! read more

First of all, I had to call 5 times without ever reaching a human being! It was to reply to a question they left on my messages regarding my first RX they received from my physician. I began to believe that this was not a legitimate medical health business since no one would answer the phone. What medical provider doesn't answer the phone when someone calls? What had it been an emergency regarding a drug or an adverse reaction to a prescription? I finally got someone to answer when a responded to their phone prompt by pressing whether I was a physician's office. That's how I got them to answer their phone. When I explained to the dude that answered the phone he could not have care less about my concerns that my calls were going unanswered and messages weren't being returned. ADVICE: Take your business somewhere else, to some business that actually cares about your needs and will reply to your calls. read more

I have been refilling my husband's compounded prescriptions at this pharmacy for almost a decade. I always get the medications shipped to our door, but last week I stopped by to pick it up, since shipping would not be fast enough. The doctor sent the refill authorization that morning, and two hours later the pharmacy had it all ready to go. The two ladies behind the counter were super professional and courteous. This pharmacy shares their main entrance with a clinic, but they have a few parking spots reserved that say "pharmacy customers only" right out front, which I appreciated during such a busy time of the day. I will continue to use this pharmacy and I highly recommend them! read more

Extremely poor customer service. Very long wait times, poor communication, and wonky software that texted me five times to pay after I already paid. Still waiting on my prescription after paying express shipping two weeks ago. read more

I would drive to Dallas before I'd ever use the location again. Unfriendly, and rude... the wait is excessive. The girl behind the counter reflects the pharmacist behavior. POOR read more

I Never have any problems here! The pharmacist is always friendly during consult and happy to answer all of my questions. The time it takes to fill my prescription is only 2-3 days which is great considering the scripts are custom. 10/10! read more

I purchased compounded medication from this pharmacy. I called to get a copy of my receipt with medication listed and the car said he could not provide it. I've had this done for me at Empower and other pharmacies, so I know it isn't they couldn't they just would not. Super poor customer service. I wish I could rate it zero stars. read more

Everything! ! No answer on the phone! Placed a refill order on the website! Didn't get a response for 2 weeks so went in and got an "Oh there must have been a glitch"! ! Your refill will only be 1 week! Huh? 2 weeks later "oh we got your phone number mixed up? What? Not very confident! read more

Horribly managed. They will NEVER,NEVER,EVER answer the phone. NEVER. You leave a message, you "might,maybe" get a return call. I've gotten ONE return call from 10 voice-mail over a span of 8 days. They will also demand you prepay. Finally drove an hour only for them to be patronizing and say it will take 2 weeks to fill. And they have 4 people answering phones. Interesting, 4 people designated to Answer the phones, yet i stood in front of them and called the number repeatedly, nothing ever rang. It went straight to voicemail. Where are these 4 people? It doesn't matter when or how often you call, they won't answer Do yourself a favor. Just go to cvs read more

Horrible pharmacy! They never answer calls for refills (4 calls over 2 wells no response whatsoever). Their online reorder system never works. I have never seen a business more poorly run. If your physician sends your prescription you will suffer. Move it someplace else because you will literally wait for weeks. read more

So far I have absolutely nothing to complain about. I'm wondering what went wrong for so many others to leave bad reviews. They let me know ahead of time that they are running behind and how far ahead I should order my refills in order to not run out. A pharmacist took the time to go over everything about my new medication and answered the few questions I had (one of which she had to look up counter indications for and she took the time to do so instead of just guessing). I mean maybe something will reveal itself in the future (which I would update about), but from what I can see they're just a very busy pharmacy that gives you easy to follow instructions on how to not end up without your medication. Again if I follows those to a T and still end up without medication at some point I will update in fairness. read more

My wife and I have special prescriptions that must be compounded, hence our doctor began sending our prescriptions to this pharmacy. As others have stated, and as I have directly experienced other's frustrations, please save yourself the frustration and avoid this pharmacy at all costs if possible. Yes, the costs are higher due to the specialized service(s), which I am willing to accept, but expect a modicum of professionalism, communication and respect towards clients in return. The simple fact that every time I have had a prescription handled by this pharmacy and never had a good experience, multiple calls and/or messages with no return communication from neither the staff or pharmacist, delivery to incorrect locations, etc., in addition to everyone's comments here clearly shows your business model benefits no one. Lastly, your practices must be audited for HIPAA compliance and possible violations. The mishandling of client's private information and prescriptions by your staff and third parties is very concerning. read more

I've been using The Woodlands Compounding Pharmacy for many years and so have my family members. We absolutely love the quality of care we receive from all the staff and Pharmacists here and highly recommend them to everyone! If you are looking for a compounding pharmacy that makes the best quality compounding medications then look no further. Also they offer a variety of top grade supplements at a very reasonable cost. They can deliver all of your meds and supplements too which saves me a drive and a headache from all the traffic! read more

Excellent pharmacy for compounding my hormone medication. They have lots of options for vitamins and were very helpful.

My doctor called in a prescription. I have called and left messages for 3 days, emailed, gotten on the website, all to no avail. They do not answer the phone or return calls when messages are left. I still have no had a reply from them! Horrible service. read more

Answered the 'phone which so many people said never happened. We're polite and very helpful. I had no problems whatsoever!!

So far very impressed with the quick communication and process! My Dr. faxed my prescription at the end of office hours Wednesday 3/20, I received a text/link that the pharmacy received my prescription and another text with a secure link to pay for it on Thursday 3/21 before noon. I was pleasantly surprised with the cost b/c I had an idea of what my medication would cost but i was thinking it would be well above the actual cost!! Friday 3/22 I received the link to pay for shipping with notice that once the shipping cost was paid my order would be prepared for shipment. Will update when I receive my medication* I do have to say after my dr told me where she would be sending my prescription I started researching b/c I had never used or heard of a compound pharmacy before. I became a little wary and concerned based on others reviews, but it seems to me like a lot (not all) but most of the negative reviews are misunderstandings. That could easily be solved by using their patient inbox. It is in the secure link they send when they first make contact with you. It takes two minutes or less to open a link, type a message, and check back later for a response. If it's an emergent question include that in your message. Most people spend an excessive amount of hours on their phones anyway (including the elderly) so it takes little to no effort, and as a plus you don't have to sit on hold or spend any time on a phone call taking you away from other responsibilities. If anything the convenience outweighs the negatives listed in other reviews regarding communication issues. I received responses almost immediately when asking questions via the patient inbox! If anything changes in the future I will update my review, but as of now I have had an easy process. On top of that, I fully understand what to expect from a compounding pharmacy thanks to my own research and my Dr. clearly outlining the timelines and process it takes to make each persons medication tailored to them being different than a commercial/big box store pharmacy. Therefore I don't have unrealistic expectations like it seems a lot of customers have had! read more

The worst customer service, I have ever experienced at a pharmacy!!!! Never answer the phone and don't leave a message because they won't call you back.. Your doctor will have to fax at least three times for them to receive a prescription. Go anywhere but here!! read more

TERRIBLE! As many others have said, it is impossible to get a human being to answer the phone or return your call. Refills take forever likely because they are processing tons of weight loss medication prescriptions. I watch the techs counting out syringes and alcohol pads every time I'm there. They don't care about the other prescriptions. read more

The pharmacist was extremely nice that ladies up front were all business but I would go there again to pick up my prescriptions. Thank you.

Service used to be decent but here lately it's really lacking. On hold.... Get voice mail. Leave a message and no one calls back. Submit online. Days later someone calls. Had to submit to doctor. Hear nothing back. Out of meds. Very poor service lately. read more

I had the worst experience today at this pharmacy. My doctor called in a prescription for me 3 days prior. I got a text message the same day asking when l wanted to pick up the medication and opted for the next day. Unfortunately, l was not able to pick up that day so l went in today during my lunch time. The staff acted confused, they denied having sent the text for pickup even though it had their name and address. The last lady l spoke to was very defensive and rude. I asked when the medication would be ready and she stated that she would ask the pharmacist only to come back 10 minutes later and say they were still asking the pharmacist. Very unprofessional, l will take my business elsewhere. read more

This is my third try with this place and it only gets worse each time. I understand perfectly well that compounding takes time, but they will lie to you about when they "received" your prescription. My doctor sent it 3 weeks ago (I watched them fax it), but they claim to just have received it 20 days later. They only take orders by fax, so maybe someone there should check their fax machine more often? Now starts the 14 day The last time I used them I was charged $30 extra for "Express" delivery to the other side of Houston and received it 6 days later. When I called they told me they did not send anything out immediately and couldn't tell me when they would send it out, but certainly charged me in a split second. No apologies, no offering of remedies, just excuses. My meds were timed with Woodlands Compounding Pharmacy's "14 day turnaround time" in mind and now I'll go without them for two more weeks. I can't wait until my doctor finds a more responsible pharmacy. read more

Very slow, they don't take your insurance and they don't return phone call. Used them once and that will be all...

Worst pharmacy around. Horrible customer service and horrible wait times. It can take 10 days to refill a prescription. They are rude. They have a lot business so they don't care. read more

If you want to get stressed out, use this pharmacy. You can't thru on the phone. It could be days or a week before someone calls you back. It's been 2 weeks and still no refill. Biggest problem is this is the only pharmacy with my medication. read more

According to them it can take up to FIVE days just to enter a prescription into the system. The lady on the phone was immediately rude right off the bat when she returned my call after 3 business days. If you have a medication you actually need, don't send it here because it's gonna take forever and they're going to treat you like trash. read more

horrible when you call they never answer and when you leave a message so they can return your calls they never do. I let time pass giving them time to catch up with messages and a week passed never called me back. They will not inform you that your prescription is ready you have to do their job and keep calling hoping someone is capable of answering the phone. Would not recommend this place to anyone. read more

First time using this pharmacy to get a prescription that would have costed me an arm and a leg at my local pharmacy. They answer the phone promptly and are extremely polite. I only had 1 experience where someone was not able to answer the phone but that was not an issue for me. I was still able to reach out to a pharmacist through the secure portal link that they provide or through the app. I am not sure why people are so quick to judge or give harsh reviews. Since I was able to get my script at a more affordable price, I can only imagine how busy this location gets because everyone else is trying to save a penny whenever they can. With that being said, it's logical and realistic that wait times can vary or be extremely busy. I will continue to use this as my pharmacy. Thank you to the lovely lady who answered all my questions! I didn't get your name but if everyone is as nice as you were to me, then y'all are doing FANTASTIC! read more

they're not taking any new patient prescriptions!!! they are backed up by a lot of patient prescriptions.

The customer service at this pharmacy is phenomenal. I usually ask a million questions, and the associates don't mind answering all of them. Plus the associates are well informed of the natural uses of these meds. They carry the purest form of supplements. I know I can trust the brands they sell in this location. I'm thankful this vitamin store exist. read more

The most helpful staff. I use this pharmacy for myself, husband, our children, and even our pet (has a rare condition). I have our prescriptions filled and will always come here first when I need a supplement --- the two main brands they carry are top of the line. Also, I recently suffered a bad fall, and used their line for the resultant bruising; I was amazed at how much more quickly the bruising is healing. read more

Expensive and slow service. I've gotten my order filled incorrectly several times...granted a couple of times to my advantage, hah. In the end I've decided to save time, money and frustration and I'm taking my business elsewhere. read more

Very disappointed, with this pharmacy.I noticed, I was being over charge when I bought up to their attention they didn't care. It sucks, I don't have any health insurance. I pay out of pocket for all medical needs someone just keeps ripping you off. Seem easier to be dead then dealing with non compassionate scam artist mom&pop pharmacy. Usually expect from big corporations but really.... read more

Every single time I had a Rx filled I NEVER got a call to tell me it's ready. Anytime I went inside they acted so confused when I'd pick up my Rx after having to call to confirm myself weeks later that it was ready. Worst compounding pharmacy experience I've ever felt with. We have moved on to a better compounding pharmacy. Update*** no thank you I'd rather not go for 4th times a charm to see if I get a call about my Rx or if it's filled like it's supposed to be. Like I said we moved on to a new compounding pharmacy. I'd rather order from out of state and pay shipping then deal with a business not functioning like it is supposed to when people rely on their medication and their child's medication to be filled appropriately. read more

Where to start. First of all they are extremely rude. When I called to see when my prescription would be ready, they simply said "hopefully tomorrow" and hung up. When I called the next day to see if it was ready they said it would be ready in 30 mins. 3 hours later when I came in, guess what? Wasn't ready. Again the staff was extremely rude. Owning a pharmacy I understand how to treat people and this isn't it. I'd avoid this place like the plague. read more

This pharmacy is wonderful and has made a world of difference in my life. They worked with my doctor to get my hormones regulated and I feel back to normal. Even the pharmacist took the time to explain my new routine and the importance behind it. Thank you TWCP for helping me. read more

Sarah, Thank you for your response and resolving this issue.

I love the ease and convince this pharmacy offers. As soon my doctor gives them my prescription, they call me to go over all the information I need to get my medications. The pharmacists go out of their way to get any questions I may have answered. Everyone there is always friendly and super helpful. I will always bring any prescriptions here. read more

The staff here are wonderful. I have always found they all go out of their way to assist and are very friendly.I have been using the Woodlands for years since they first opened up and have nothing but praise for them. They are the top compounders in the area and I thank God that they are here to help us. Their service and products are superior to any other compounder in the area. I definitely recommend them to my friends and family. read more