Stephanie was amazing excellent customer service! She listens to what you need and helps solve what you are looking for!!

i have many problems with this place but the worst happened today when i ordered my medication online and I got a call from the pharmacy 30 minutes later from a worker, she left a voicemail saying they needed to confirm something before they could deliver, and to call them back so i did, i was on hold for 30 minutes and eventually I had to hang up and make the order online again just so that they would call me instead. I am still waiting... my medication has already been delayed 3 days now. They should never tell you to call back if it wasn't their intention to answer anyway, waste of time. read more

CVS Pharmacy - 30 minutes on hold and I eventually had to hang up - Drugstores Near Me - Spring, Texas

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I cannot even explain how horrible this location is, honestly. My family has never not had an issue there every single time we go for the past five years. It is a nightmare dealing with the pharmacy. Avoid it at all costs. I would leave zero stars if I could. read more

Pharmacy seems to always have a long line, both inside and drive through. Simply picking up medications is such a chore and never quick. read more

CVS Pharmacy - a line of cars in a parking lot - Drugstores Near Me - Spring, Texas

if I could give zero stars, I would! Both of my children had to go without their medication because of the incompetency of this pharmacy! The doctor called in the prescription, and it still wasn't filled a few days later. When I called to ask, the pharmacist said they were running five days behind! That's right five days to get a prescription filled. Also, when you go to pick up your prescription, the drive-through is closed and the line even in the middle of the day is all the way across the store winding around! When I asked about my sons prescription, I was told again that it would be at least five days before they could fill it. All the employees were very rude. No one really wanted to help anyone! read more

CVS Pharmacy - The line at like 2 o'clock. - Drugstores Near Me - Spring, Texas

This pharmacy charged me full price for medication that my insurance covers 100 percent and promised to send me a CVS cash card as a refund. (I live out of town and needed the medicine while traveling.) I have called every week for at least five weeks and all I get is the runaround. read more

This CVS is a joke. I never had an issue before, but once the CVS on Rayford closed, I'm guessing everyone transferred to this one and it's overrun. The pharmacy is unorganized, constantly, and the reps don't really have a sense of urgency while working behind the desk. The drive thru lane is always busy, and it always take about 5-7 minutes for service, even if it's just a simple pick up. read more

Twice they have been out of the medication I needed and twice the communication was delayed for hours. Twice I was left without medication I really needed. No one reaches out everyone seems beat down and overwhelmed CVS get these people some help it's direct affect is on the patients you serve! Terribly disappointed read more

Slow!!! No matter what time of day! There can be one car in front of you and they still take over 20 mins! Worst pharmacy I've ever used... they didn't use to be this way.... If you just like wasting your time use this Pharmacy read more

They have 2 full service lanes however one is always out of order but you don't know until you get to the machine. They need to post the out of service under the full service sign! read more

CVS Pharmacy - the front of a pharmacy - Drugstores Near Me - Spring, Texas

Awful pharmacist who has put medication on hold simply because they didn't want to fill it. No warning given or even ask if you'd like to pick up at a different location. When I mentioned this to the pharmacist, he was indifferent. It was also heartbreaking to see the elderly man in front of me tell them mistakes were made four months in a row with his medication. The lady working the "consult" desk told him to try back tomorrow. The poor man looked so confused and just lost for words that he walked away dumbfounded. Just sad and pathetic. read more

They lost my film camera and didn't offer a refund or do much to help apparently this is very common and they are not a very responsible or reliable company. read more

Went to CVS at Rayford & 99 to pick up my husbands prescription, got in drive thru line at 5:32 with 3 cars in front of us. Get to the window and the lady locks it and says through the glass that they are closed, it was 6:01!!!! WTH! This is why we have been trying to get all of our prescriptions transferred but they won't answer their phone from the other pharmacy! So, we are having to contact our Dr to have all refills sent to HEB. 1 star was way too generous! read more

The pharmacist Mohammed refused to fill my pain med on Friday so I had to go all weekend without it. I'm not a drug seeker, if I was I would be out of a job (Deputy Sheriff). Plus it would be impossible to con the system with the cross reference system they have with the DEA. I'll be calling corporate tomorrow and see if they will terminate this person. If not then I'll have to see about litigation for pain and suffering. He couldn't give me a reason why other than I only fill my pain med prescription at CVS and it's his rule not CVS's. So beware, he could do it to you too. read more

Horrible service. Any issues they want you to call dr instead of them understanding how to fill a prescription. Wait time horrible and unhelpful to assist or just a general lack of knowledge to do their job. Would recommend finding a "small time " pharmacy if you actually want customer service. read more

Horrible customer service. They never answer the phone. They keep you on hold for almost an hour every time you call. They never have your prescriptions ready when promised. read more

Slowest drive thru pharmacy. Takes forever to fill a prescription. Only plus is that they are open later than HEB pharmacy

terrible service, never has prescription filled in a timely fashion. They missed a fill, said to wait 30 minutes to put in a rush, hour later said 30 minutes. Absolute joke, just close this location already. read more

This pharmacy is horrible. You are in line and the wait is so long and they close the window for lunch claiming you got in line at 1:32 not at 1:30 so now you have to wait till they reopen. Which was not true. They are extremely rude! read more

We're transferring our scripts to HEB. Horrible customer service. We've been trying to pick up an antibiotic for our baby and every time we go they keep telling us it will be 30 more minutes. It's been almost 2 hours now and they just said it'll be 30 more minutes, but they're going to close for lunch soon. We tried to explain to the girl that we've been here multiple times today for this antibiotic and she turned her back to us and walked away without saying anything. Save your time and your stress and go somewhere else. read more

This is the worst CVS I have ever been to and used. Every single time I go through the drive thru I am waiting in line for over 20-30 minutes, I get to window, they tell me I have to wait 15 more minutes because it's not ready... and then have to get out of the line... and they tell me I have to come inside!!! After waiting in the drive thru line for 30 minutes. I called it in over 6 hours ago! What a waste of my time. I understand they are busy and have other people to serve but this is ridiculous. Every time I leave here I leave pissed off. Going to be switching to a different location because I can't handle the unprofessionalism and lack of care this location has. read more

The worst customer service. Sat at the drive up and watched cats in the other lane get helped out while they completely ignored me. This is not the first time this has happened. Why have two lanes opened if you are not going to help help out both lanes. Also showed up at 1:20 and waited in line..got to the drive up window at 1:29 to be told that they were closed for lunch. Will be transferring all my RX somewhere else. read more

Horrible customer service. No help at all. My issues were never addressed and at this point I am considering moving all my prescriptions

I have been using this pharmacy for about a year. They have always been extremely nice/professional. If you ever go inside, you will see how busy this pharmacy truly is. They have never once made me feel rushed. They processed backed pre paid prescriptions, so I could receive the discount with the drug manufacturer coupon. In the rest of the store, while browsing, assistance was offered. In short, yes I recommend this store. {99 @ Rayford Rd} read more

This pharmacy is HORRIBLE. The pharmacy techs are extremely rude in person and on the phone. I wish I had exact names, as I am sure not every single one is this way....but I used this store for 3 years and stopped because of the way they spoke to me. I had to go back today because a drs office sent my prescription to the wrong location- I thought I would give them another try since it's been almost 2 years and not a thing has changed. Their tone of voice, abruptness of hanging up. ZERO customer service. I could go on and on....but I urge you, don't use this pharmacy unless you enjoy being spoken to in an inhumane way....AND you have an abundance of time to wait on them. read more

I've moved around quite a bit and had to change pharmacies many times because of that. I am so happy I moved back within a 20 min drive of this Cvs. Allwell, the main pharmacist, is so knowledgeable and efficient. He is a wealth of information about prescriptions and often gives better advice on taking medications than my doctor. Whenever I have had problems with prescriptions, I've seen the techs call insurance multiple times to do everything they can to fix it. And they try multiple coupons to get the best price for you if insurance won't cover something. Knowledgeable and diligent staff. I'd definitely recommend them. read more

The lack of response from some of the pharmacists is shocking. I have had my refilled scheduled for pick up more than once and it wasn't even ready. The staff is not the friendliest or most helpful to work with. It's been and I'm going issues since they opened. Not impressed with this location. read more

Not to crazy about the pharmacist. He is some guy that doesn't speak English very well. But it's close to my house and they have what I need about 95% of the time. Just glad to see the road construction completed. Much easier to get in and out. read more

I am staying with my son's family during Hurricane Harvey. Without exception, the people and businesses I have encountered during this disaster have been amazing, EXCEPT CVS. My young granddaughter has a bad cough, and a bronchial infection. Her doctor prescribed medication, and conveyed the info to my son's pharmacy. When we went to CVS to pick up this much needed medication, a sign in the window stated that they're closed because of the storm. To be clear, this was midday Saturday, the first day, long before all the flooding. CVS abandoned their customers. All of the adjacent businesses were open, including the hamburger joint, the gas station, Walmart, etc. And, those businesses remained open during the entire ordeal. There was never any flooding at this location. CVS management decided to lock their doors, literally when they were needed most. read more

Believe these reviews. Even after many years seems like they still treat their customers like CRAP. I sat in the Drive thru lane first on line for OVER 10 min without anyone saying ANYTHING to me. I finally honked my horn only to get an A$$HOLE response. read more

Stay away. They are always rude and never have any idea what they're talking about or what they're doing. I would get an automated call from CVS saying the prescription is ready and when I get there they have no idea why it's not there (and this wasn't the first time). To make things worse they wanted me to park and wait for another automated call then go to the back of the line because, "that's the way it works." read more

They filled and gave my husband's prescription to his ex! After the pharmacist identified her and admitted to the mistake. They refused any further assistance or compensation! They wouldn't even cooperate when police showed up! Worst store ever. I'll take my business back to Walgreens! read more

It's usually pretty well stocked, and the employees are always friendly and super helpful. I love it how it's so close to home . Their pharmacy is also very very good. read more

I'm going out of town tomorrow and I came to pick up my medicine that I had already called in and they said it would be ready in an hour. An hour later I show up and they said "oh yah we completely ran out of your medicine sorry" ... I'm sorry WHAT???? You didn't even call me and tell me so I can try and figure something else out??? Then she said, "well, we can have it here by Monday." It's Friday.. ok no. Not going to work. So then they said the only one who has it is on Grogan's Mill. Then I asked if she could call it in and get it ready for me and she kept cutting me off and acting like I was being needy for asking that question?? Excuse me YOURE the one who doesn't have my stuff right. So now I have to wait another hour to get my medicine and drive far. This CVS is horrible read more

I went in today to get some prescriptions yesterday and I was helped by the nicest employee ever. Maha needs to be worshipped. She looks like she does everything at work while everyone else just sits back and watch's her do everything. read more

This CVS has the best customer service around. I have moved several times through the past 6 years and have tried many pharmacies due to my many health problems, that always mess up my prescriptions. This CVS off Riley Fuzzel & Rayford has never messed up, and the pharmaceutical team all know my husband and I by name when we walk in along with pretty much every other customer. read more

I go to this location often since its close to my house. Employees in the store are amazing and friendly. I would not recommend EVER using this pharmacy. I used this location for my pick ups when needed and usually have a long wait but didn't mind it too much because of the convenience of the location. This recent time made it my last. I called the pharmacy to make sure my prescription was ready, pick up was about 630pm. The guy who took my call said it was ready, I asked for a price and he said $5. I told them I was on my way. I get there, wait in the long line then when the rep rings me up its all of a sudden $40.00. I told her that was not the price quoted over the phone. I told her I just called and was given a different price. She asked if I wanted it or not. I said not and walked out. Every time I use this location for prescription refills its always something. Staff in the pharmacy always seems pissed off and unfriendly. read more