Cottonwood/Westmont is a beautifully maintained facility, but the staff is what makes this a true…read moreHOME. During the weeks before we moved my grandmother into her new home, my mother and I visited Cottonwood/Westmont many times, at different times of the day and evening. We were always welcomed, but more importantly saw the amazing staff interacting with the residents with respect and genuine caring. In the weeks since her move, I have seen my grandmother come to truly enjoy all the members of the Cottonwood/Westmont team. My grandmother was hesitant to move to assisted living, but I'm happy to say, she loves her new home. Cottonwood/Westmont is a thoughtfully planned, person-centric, secure and welcoming HOME.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

5 Plus Stars…read more Everlite Care are the best caregivers in Fresno County. I appreciate the whole team. From management who walked us through intake forms and listened to our needs. They explained the process and matched us up with the perfect caregiver-Barbara. They even drop by for routine check-ins to make sure we are happy and our needs are still being met. As for our caregiver Barbara, I dont think I have enough words to express my gratitude. She is thoughtful, caring, reliable, dependable, and a real self-starter. Hands down the best caregiver EVER.

They are very nice and kind and they care about their clients. They are working together to make…read moresure that everyone gets covered, I recommend anyone if they're looking for work.

By far one of the best assisted living facilities in town. I have visited often and have always…read morefound the staff friendly and helpful. The residents get outstanding care for all their needs. The facility is well cared for inside and out.

I have attended several functions at Somerford Place and have always found it to be very well…read moreorganized. I have also toured the facility and was impressed by the cleanliness and the variety of activities available for the residents. The staff was always friendly and very helpful. Joan

my best friend lived there for about a year when my uncle needed a care facility so I recommended…read moreFresno Senior to him. I had no idea the level of care had diminished from the time my friend moved in. I will never recommend Fresno Senior Care to anyone again. They need a higher standard of care for the residents as well as a chef/cook who truly understands how to cook and order supplies. The residents pay a hefty price to live there, is it too much to ask for carbonation in the soda? two weeks without carbonation. The facility is very attractive but looks can be deceiving. Do deep research before you place your loved one anywhere.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.

My dad is dying... I would recommend Paintbrush Assisted Living over and over again. I have never…read morefelt more taken care of and have had this much peace of mind over my dad's condition due to the incredible level of care he has received here. Last year my dad entered Paintbrush after a hospital stint and within two months, he was so happy and doing so well. He decided to check himself out of Paintbrush because he thought he was healed, but Paintbrush was actually keeping him alive and healthy. Six months later, my dad had a severe brain bleed and was in the hospital for a month and then put on Hospice. I contacted Paintbrush in complete distress and Rueban remembered all the little details about my dad and who he is as a person and even visited him in the hospital multiple times. He completely took care of the situation and recommended the best Hospice team. When my dad entered Paintbrush he was unable to speak or stand. I was told he was not going to make it for another month but at the rate my dad is going he might go on for a very long time. He's so happy and he's talking and laughing with the med techs. They remember all the details about him, including what he likes and how he takes his medication and just monitor his overall well-being and mood. Visitor hours are at any time, which is so helpful for me because I live out of town and often will come see him very late at night. The food is like a four star restaurant, every time I see my dad eat dinner I am blown away by his meals. Everything is kept really clean, and my dad is on the highest level of care, so they check in on him constantly. They directly communicate with the Hospice team when anything goes wrong... my dad has fallen a few times and has had other issues and right away they communicate. I live in Los Angeles and I had no idea what to expect with care in Fresno and I would send absolutely anyone's parents here or loved ones. It's hard for me to be in town all the time so it's very important for me to know he's taken care of and treated with dignity. Thank you so much, Paintbrush. Your work makes a difference in so many people's lives and saves lives including my Dad's. Oh and interior! It almost reminds me of a Disneyland resort when you walk in. It's SO NICE and happy.

Paintbrush Assisted Living & Memory Care has been an absolute blessing for our family, especially…read morethe memory care unit. As soon as we met Traci, the Memory Care Director, we knew our search was done and that we found a place where our dad would be in excellent hands and cared for like family. Reuben was incredible as well and made the onboarding process so smooth during an already difficult time. When we shared how important it was to have our dad moved before the holidays, their team went above and beyond to make it happen. Every visit since, they take the time to check in on us and give us updates on how he's doing. It means so much to see how genuinely they get to know not only my dad, but all of us. There's such a feeling of kindness and investment in every interaction. Memory care isn't easy, and we know this journey only gets harder, but we feel so much comfort knowing that Traci and her team will be there to walk alongside us through it all. We are deeply grateful for the compassion, communication, and care they show every single day. Paintbrush deserves every one of these five stars.

Kingston Bay is a beautiful community inside and out with such kind people caring for their…read moreresidents. Arturo, Alexis, Jami, Sarah and the rest of the team are really what makes that place run so smoothly. If you are considering senior living, please pay them a visit, you'll be surprised by what they have to offer.

My friend resides at Kingston Bay. She raves about EVERYTHING. She is so happy living there .the…read morecare, her apartment, the activities.. and the Love. Wow. I'm so very thankful

In my opinion... a lot would need to change for there to be real improvement! My experience was in…read morerelation to family members residing here... main elevator down for over a month... to my knowledge still down... pipe busted in kitchen leaving them operating from temp kitchen... of course this resulted in very limited menu options... no reduction of rent that is stated meals are part of the inclusive price package... they also tried to grossly over charge... this place is all kinds of shady...

Fairwinds is a community of older citizens that strive to be independent and not a burden to…read moreothers. They pay a goodly amount of money to stay there. Their main elevator has broken down several times in the recent past. Once again it is, and has been, for at least a week and they do not know when parts will be delivered. . Residents have to walk (most of them with the assistance of walkers) half way around the floor to the other elevator. That is very difficult for most. Be proactive and have parts on hand. It might also be a help for the back doors be left unlocked during the day to shorten the walk to the elevator. If security at these doors is an issue contract a security company.

I've had the chance to work with Truewood by Merrill Fig Garden as a professional partner, and…read morethey've been great to collaborate with. Their team is friendly, communicative, and truly cares about creating a positive experience for both residents and the families they serve. The community has a welcoming feel from the moment you walk in, and it's clear they put a lot of effort into keeping residents engaged, comfortable, and well cared for. From a partner perspective, they're organized, responsive, and easy to work with, which makes a big difference when supporting shared residents. I also want to give a shoutout to Mariah Bishel. She's professional, approachable, and genuinely invested in building strong relationships. You can tell she really cares about the people she works with and goes the extra mile to make sure things run smoothly. Overall, a solid community and a team I trust and enjoy working with.

We recently had the opportunity to attend a networking event at this beautiful independent senior…read moreliving community and were so impressed! Mariah, the marketing director, took us on a tour and was incredibly welcoming, knowledgeable and gracious.The community itself is beautiful, warm and inviting, and it was easy to see the care and thought that goes into creating a comfortable home for the residents. We thoroughly enjoyed our visit and appreciate Mariah taking the time to show us around. Definitely a wonderful community!

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

Office personnel was very polite and kind. Unfortunately the type and quality of care was horrible…read more My mother was there all of 3 months and in that time she was hospitalized 2 times and at one point had a black eye, then her finger was smashed and bleeding and all staff had no idea what happened. After my Mom was removed they changed all the staff in that home. Hmmm, It makes you think why? Sorry I would not take my family member there.