The service here was extremely disappointing. We initially ordered lattes and were told the espresso machine was broken. However, about 30 minutes later, we saw other customers walking around with lattes, which was confusing since no one explained that the machine was working again.
The food also took a long time to come out. We were understanding of the wait, but the final item, a simple bowl of oatmeal had apparently been forgotten and didn't arrive until much later.
We also witnessed another table being told that their breakfast order would not be honored because the kitchen has a strict 11:00 a.m. breakfast cutoff. That seemed frustrating, especially after they had already placed their order.
The food itself was good, but the service and communication left a lot to be desired. Better communication with guests would have made the experience much smoother.
Given the size and popularity of the restaurant, having a dedicated busser could help the front of-house staff stay on top of orders and tables without becoming overwhelmed. read more