I am currently going through chemo treatments and have lost my hair. My husband called and set me a…read moreconsultation appointment with Jeanine. She was amazing. She made a very difficult time for me easier to get through. She looked at one picture of me and was able pick a wig that was perfect.

The staff is friendly and knowledgeable. Gave me back my confidence and much less expensive than…read moreothers I have inquired on. Would highly recommend.

Purchased a wig , they gave me the wrong color , so I called when them less than 40 minutes later…read moreto inform them of the issue. I was told basically too bad I couldn't return for the right one regardless it's still brand new and just left their store. BAD BUSINESS I'm stuck with a item that was their mistake and they think that's good business, definitely won't return!

I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last…read morenight and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn't know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,I will never get my service again.

I can see why this business has such low ratings. I have contacted them a number of times never,…read morenever, once to receive a reply. I tried making an appointment with them on numerous occasions but they never have returned my emails or inquiries. I assume they do not want my business and I suspect it's because I am a member of a minority. They have very poor business practices. I had contacted a competitor and within seconds someone had called me back and I was able to make an appointment for exactly what I wanted. Look elsewhere this company is a joke.

The staff are friendly but, In April of 2025, I pre-paid over $8,000 for a year's worth of hair…read morerestoration services. The services were described as weekly visits for 8 weeks and then one visit every other week for the rest of the year. That's 30 visits...and a hair piece. I received the hair piece and only went to the salon for 10 treatments. Some serious medical issues arose that included two hospital stays and a stay in a nursing home. I kindly asked to cancel all remaining unused services and receive a refund so I could pay the medical bills. The stylist said she will need to crunch the numbers and send a report to the owner so a refund could be issued for the correct amount. I called every week. The excuses were piling up. After a month went by, which was a reasonable amount of time, I started calling a few times a week and asking to speak to the owner. Everyone said she would call me back. SHE NEVER DID. Approaching a 60 day milestone now and the sweet stylist, who should not be put in the middle, called me and said I was being unreasonable. She said the office manager would call me today and plans to AGAIN ask that I consider pausing my services rather than getting a refund. I reminded her that we already had that conversation two months ago and look forward to hearing from the office manager today. Guess who did not call me today? Why would I want to ever go back there after the way they have treated me now? Be cautious of paying for any service up front!

It's not a good place to go to for a melted frontal. It was not a good experience. First I had an…read moreappointment and was told to come back later, then when I got back there, still had to wait ....smh after all of that waiting and having to wake up to my hair looking a hot mess. I had to get another stylist to fix the mess she created. She also refused to give me a partial refund. And blamed it on store brought hair... really. If you dont know how to install the melted frontal, then go take a class or go on YouTube... people don't have money to waste....or time ....

From the owner: Beautique Extensions consistently maintains a large inventory of premium quality virgin hair…read morebundles/wefts. We are 100% USA domestic suppliers of virgin hair products. Beautique Extensions are completely unprocessed Virgin hair.

I still love how neat and precise she braids but I haven't gone in a while since prices have gone…read moreup. I still thinks she is the best braider around Ithaca!

I am mixed and have not really found a place in Ithaca that understands my hair UNTIL NOW! Hanunah…read moreis the best. She is so professional, funny and knows how to do hair. I got a wash blow out and flat iron for a great price. I am going to go there all the time now! She does beautiful braids, twists and locs. She's also on the Style Seat app so you can pay and tip that way.