So much varieties they are now bringing into our Utica with all updated trends and styles not just…read morehairs & wigs, but all cosmetics & accessories and much more! Everybody said it's like we are in New York City! There wasn't a decent beauty supply store in our city, Utica for a long time, not anymore! No more trip to albany or Syracuse, Whoo~ray~!!! You must come and see for yourself!

They have a lot of products and options! I appreciate that I can get almost anything I need from…read morethem. Before, I would have to go to Syracuse.

I am currently going through chemo treatments and have lost my hair. My husband called and set me a…read moreconsultation appointment with Jeanine. She was amazing. She made a very difficult time for me easier to get through. She looked at one picture of me and was able pick a wig that was perfect.

The staff is friendly and knowledgeable. Gave me back my confidence and much less expensive than…read moreothers I have inquired on. Would highly recommend.

Purchased a wig , they gave me the wrong color , so I called when them less than 40 minutes later…read moreto inform them of the issue. I was told basically too bad I couldn't return for the right one regardless it's still brand new and just left their store. BAD BUSINESS I'm stuck with a item that was their mistake and they think that's good business, definitely won't return!

I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last…read morenight and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn't know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,I will never get my service again.

I can see why this business has such low ratings. I have contacted them a number of times never,…read morenever, once to receive a reply. I tried making an appointment with them on numerous occasions but they never have returned my emails or inquiries. I assume they do not want my business and I suspect it's because I am a member of a minority. They have very poor business practices. I had contacted a competitor and within seconds someone had called me back and I was able to make an appointment for exactly what I wanted. Look elsewhere this company is a joke.

The staff are friendly but, In April of 2025, I pre-paid over $8,000 for a year's worth of hair…read morerestoration services. The services were described as weekly visits for 8 weeks and then one visit every other week for the rest of the year. That's 30 visits...and a hair piece. I received the hair piece and only went to the salon for 10 treatments. Some serious medical issues arose that included two hospital stays and a stay in a nursing home. I kindly asked to cancel all remaining unused services and receive a refund so I could pay the medical bills. The stylist said she will need to crunch the numbers and send a report to the owner so a refund could be issued for the correct amount. I called every week. The excuses were piling up. After a month went by, which was a reasonable amount of time, I started calling a few times a week and asking to speak to the owner. Everyone said she would call me back. SHE NEVER DID. Approaching a 60 day milestone now and the sweet stylist, who should not be put in the middle, called me and said I was being unreasonable. She said the office manager would call me today and plans to AGAIN ask that I consider pausing my services rather than getting a refund. I reminded her that we already had that conversation two months ago and look forward to hearing from the office manager today. Guess who did not call me today? Why would I want to ever go back there after the way they have treated me now? Be cautious of paying for any service up front!

It's not a good place to go to for a melted frontal. It was not a good experience. First I had an…read moreappointment and was told to come back later, then when I got back there, still had to wait ....smh after all of that waiting and having to wake up to my hair looking a hot mess. I had to get another stylist to fix the mess she created. She also refused to give me a partial refund. And blamed it on store brought hair... really. If you dont know how to install the melted frontal, then go take a class or go on YouTube... people don't have money to waste....or time ....

From the owner: Beautique Extensions consistently maintains a large inventory of premium quality virgin hair…read morebundles/wefts. We are 100% USA domestic suppliers of virgin hair products. Beautique Extensions are completely unprocessed Virgin hair.

I still love how neat and precise she braids but I haven't gone in a while since prices have gone…read moreup. I still thinks she is the best braider around Ithaca!

I am mixed and have not really found a place in Ithaca that understands my hair UNTIL NOW! Hanunah…read moreis the best. She is so professional, funny and knows how to do hair. I got a wash blow out and flat iron for a great price. I am going to go there all the time now! She does beautiful braids, twists and locs. She's also on the Style Seat app so you can pay and tip that way.

My family and I have been shopping there for years. They always treat us like family. The prices…read moreare reasonable and treat you with respect.

Went to Debs on wolf st to purchase lunch and looked in the hot food storage and saw a Roach on a…read morepotato ball the assistant cook was told he removed the tray with the potato balls in it I thought he was going to throw them away but he put the potato balls back in the case after I assume he killed the Roach you decide