Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.

Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

Sunsational was a great location...easy walk to downtown. However, upon arrival the air…read moreconditioning was not operating properly. The upstairs was very uncomfortable for the family staying up there. While they responded quickly it took them 4 days to get it working properly which we found unacceptable. Also, my husband had a very long career in HVAC industry, but their team member was not interested in his input as to the issue, which turned out to be accurate input. Also, there was no hot water, two clogged drains and a non-working closet light upon arrival. We have gone back and forth with management and they have refused any form of compensation for the inconveniences.

I have sold over ten homes over the years and was immediately impressed with Kellie's technice when…read moreshe sold a friend's property. I recently used her to sell my duplex in grand rapids, and can't recommend her expertise enough. Kellie's ability to see what small improvements will net big returns is an asset I was very grateful for. Just her clever use of escalation clauses alone netted me enough to buy a performance car after closing. It was nice to feel so secure leaving such a life changing decision in the hands of someone so capable, and kind. Kellie used her knowledge to not only get the best price, but also look for workable solutions for all parties during the complex process of closing on a property.

My partner and I moved from out of state with the dream of buying our first home in Grand Rapids…read more As first-time homebuyers, we barely knew where to start. Before we had even walked our first open house, Kellie broke down the complex (sometimes convoluted) process of home-buying into digestible parts on a short call. Kellie's expertise became the lens through which we looked at every financial scenario over the next few weeks, and she carefully guided us through every aspect of the process. Having an advisor with roots in the community and across the city was also invaluable; her wide personal and professional network came in handy many times, and we simply can't imagine going through this process without the tools that Kellie has in her toolbox. On top of her industry knowledge and connections, Kellie's calm demeanor, unshakeable professionalism, responsiveness, foresight, and her goal-oriented attitude created a safe place for us to navigate the huge decision making required when buying a home. Kellie was always prepared for every meeting and every open house, and she always had insight on remaining competitive in a market that was tough for young buyers. Having Kellie on our team made the process feel exciting and manageable, even when curveballs were thrown our way. We would absolutely recommend Kellie to anyone purchasing or selling, whether in the west Michigan area or beyond.

I had them list our home for sale. After they took the listing and said they would list for one…read moreyear he called after six weeks to drop listing. I found this firm to be very unprofessional with the seller and had extremely poor communication when the property did sell. He worked with the buyer as I reluctantly had to pay commission. I would not recommend him to anyone.

Bill Underdown is an outstanding Realtor. He works tirelessly with unmatched energy and enthusiasm…read more He makes the process of buying a house enjoyable.

I've been lucky enough to work with Traci twice, first as a home buyer, and most recently as a…read moreseller when we needed to move due to a job. She is thoughtful and communicative, always available for help and guidance, and an expert in the market! She was able to help us list our house in a way that lead to an above asking offer within twenty-four hours. I truly felt taken care of throughout the whole process and would highly recommend Traci as a realtor for either buying or selling!

Couldn't be more pleased with our home purchase with Traci's help!…read more Being from out of town, Traci coordinated a virtual tour (during COVID as well) to show us the property. In addition, she showed it to use two other times in person as we got buy-in from our extended family. Once we were under contract, Traci coordinated many tradespeople to perform work on the property so that upon closing, we could get moving. She kept us up to date on a very complex transaction (the septic system needed to get replaced at the last minute, several delays due to things out of our control) and always had a smile on her face. We're eternally grateful for the hard work she put in and helping us buy this place.

We purchased our home back in the Spring with Sarah---such an easy, great experience! She was…read moreprompt with responses and willing to go the extra mile to help with all of questions and needs (first-time home buyers). Highly recommend!!!

I have worked with Sarah Lilly on the purchase of two homes and the sale of one. She is the most…read moreconscientious agent I have had the privilege to work with. Sarah is very pro-active and all of the transactions were professionally conducted. I am continually recommending her to friends and cannot say enough about the pleasure of working with her.

Emily exceeded expectations in assisting me with the purchase of multiple properties. She conducted…read morethorough research each property and consistently helped me secure favorable pricing. Emily delivers a truly personalized experience tailored to her clients needs and demonstrates a genuine passion for real estate. I look forward to working with her again in the future.

Emily was wonderful to work with. She pays attention to detail and ensured we were set up with the…read morebest possible outcomes for building our new home with Eastbrook Homes. We'll always recommend Emily to friends and family who are buying or building in West Michigan!