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    Sarah Lilly - Relationship Based Realty

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm

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    Mill Pond Realty - Walk to Lake Michigan at Murphy's Landing!

    Mill Pond Realty

    (40 reviews)

    Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

    Sunsational was a great location...easy walk to downtown. However, upon arrival the air…read moreconditioning was not operating properly. The upstairs was very uncomfortable for the family staying up there. While they responded quickly it took them 4 days to get it working properly which we found unacceptable. Also, my husband had a very long career in HVAC industry, but their team member was not interested in his input as to the issue, which turned out to be accurate input. Also, there was no hot water, two clogged drains and a non-working closet light upon arrival. We have gone back and forth with management and they have refused any form of compensation for the inconveniences.

    Lakeshore Property Management

    Lakeshore Property Management

    (14 reviews)

    I've lived at one of their properties for over 20 years. They take great care of the building, and…read morerespond to service requests very quickly- usually the next few days. I've read many bad reviews about them, and think they are outdated. The current team ( as of March 2024) is great to work with. In years past, there have been few rude people or ones that are hard deal with, but everything is fine now. Which is why I say the bad reviews may be outdated. The owner of my property invests A LOT in keeping the building nice. They put on all new roofs a few years ago, put in a new boiler, and are installing new windows this spring. They do landscaping every year and planted new tress last year. My building is as solid as they come. Even though the property was build in 1960's or 70's, you would never know. It was quality when they built it, and has been maintained very well. The only negative is that my rent goes up every year :( Even with that, it's still a very nice place to live. If rent continues to go every year, I may explore other options however.

    SESSIONS POINTE VILLAS: Moved in to a brand new property--aesthetically very nice! Rent was…read more$2250--pretty steep but like I said, they looked and seemed nice. Unfortunately, there were a TON of issues with HVAC and plumbing. Mold, floors needing replaced, gaping holes in drywall, extremely inefficient HVAC. What's worse is that Lakeshore has been INCREDIBLY slow, unhelpful, and to be frank quite rude in getting the extreme issues resolved. Awful customer service. Questions regarding how Lakeshore will rectify our situation are met with avoidance at best, contempt at worst. It has been extremely stressful trying to get through, and we would never, ever move here again. We read the bad reviews and hoped for the best--that's on us. Lesson learned, lots of time and money wasted.

    Heather Huber Homes - Keller Williams Realty

    Heather Huber Homes - Keller Williams Realty

    (10 reviews)

    Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

    My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.

    Sarah Lilly - Relationship Based Realty - realestateagents - Updated May 2026

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