I have tried to give ample opportunities for The Waypointe to redeem itself and raise the rating of this review, but in the last 14 months of living here, i fear the rating may drop to 0 stars before our lease is up so it's time to shed some light on the worst experience i've ever had with an apartment complex. I have lived all across the US due to being a travel nurse--so i have lived in my fair share of apartments. To find any place without fault is impossible, but to continually have MAJOR issues over the last year AND to be paying $4,500/month is unacceptable. We live in a 2B2BR w/loft--the layout itself is gorgeous with high ceilings, a giant island, and large living space. Minor cosmetic issues such as light fixtures needing replaced, tubs needing resealed, and locks being changed to the SAME key seemed like very easy fixes--who knew it would lead to a maintenance request list that is now over 20+ requests long and continues to grow the longer we are required to stay here. Of the 20+ requests placed, the MAIN issues are: Our AC has officially broken 4 TIMES within the last year. Meaning it will continuously run our utility bill up, but freezes over and pumps out hot air--putting the apartment at a crispy 91 degrees when coming home from work. Keep in mind this is with it set to a REASONABLE 74 degrees! The garbage disposal quit working--maintenance request placed and it was "fixed". A week later a smell is coming from under the sink; they forgot to replace something and there is now rotting food covering all of our things under the sink which needed to be thrown out. Were we compensated for their mistake? HAHA jokes if you thought so! Our washing machine broke, leaving standing water/clothes and a mess--luckily this was replaced! AFTER MULTIPLE REQUESTS stating that our old washer still wasn't working after they "fixed it". The trash chute was broken for over 3 MONTHS requiring us to take all our trash to a completely different side of the building--no compensation, still charged regular price for trash. THE PARKING. We pay $125 a month for 2 cars, and if you're a resident there, you are only allowed to park on floors 3, 4, and 5 while parking is free for everyone else. This means if you park is a regular spot on the first floor just to run up to your place to grab something, they will place a barnacle on your windshield in which YOU MUST PAY $150 to remove!!!!!!!! THE POOL The pool has been closed 5+ times just this summer due to them not being able to keep the chemicals at a safe level, so don't plan to use it on your days off because it will most likely be cloudy, gross, and unsafe. If you can't tell, the maintenance team is truly the backbone of The Waypointe apartments, and if i had read this review before signing a 1.5 year lease we wouldn't be in this situation. Save yourself stress, regret, and $$$$!!!! DO NOT LIVE HERE!!! read more

I've lived here since 2021 and they have had a lot of change in management but some of the reviews are ridiculous. Cons: change in management, if you don't lock your car & because the garage is wide open you are at risk of break in., random fire alarm can get pulled so making everyone evacuate. Pro: door friendly, a lot of community events and raffles, mailroom is better and they fixed the mailroom issues they had a couple of years ago. The restaurants and bars downstairs I saw someone say there were drive bys I've never heard that, that is insane and inaccurate. read more

Management gets worse and worse. It was halfway decent years ago, and every year they somehow figure out how to make it worse. Owners and management literally cut any little thing they can to save a penny at the tenants expense, meanwhile there's no hesitation to raise rents, fees, and take away things. read more

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I will say we did not rent a unit but Devon who showed us around was transparent with the pricing and what we get out of all the amenities. We ended up moving to a different city but we were more than willing to give this development a try if we ended up staying in Norwalk. read more

The Waypointe Garage 3/17/2024 . Cars on blocks with wheels stolen as well as cars with no plates, plenty of items stolen out of cars, catalytic converters gone... read more

The Waypointe - Waypointe Garage in Norwalk, CT 3/19/2024 - Apartments Near Me - Norwalk, Connecticut

If I could give negative stars, I would. This place is a mess and extremely overpriced! DO NOT LEASE HERE! All the bad reviews are true, and management is a joke! Today, we start another day without AC! It's the third time the AC has gone out within a month's time because it's never repaired correctly! Unbelievable! I am a beauty and fashion influencer, and my belongings are getting ruined (purses, shoes, make up) by the unbearable heat! We live in an apartment on the top two floors. We can't cook inside the apartment because it makes the place uninhabitable! Management thinks that a window unit (5,000 BTUs) and a portable unit are enough to cool down a two-floor apartment. Despite running the two AC units 24x7, the upper floor reached over 90 degrees for several days straight! Our electricity bill is skyrocketing because of these AC units! I just got back (5 days ago today) from a long international trip and I haven't even had the chance to relax in the place I thought I could call home. We are feeling ripped off by this place! Do yourself a favor: DO NOT LEASE AN APARTMENT HERE! And please The Waypointe: DON'T ASK US TO GIVE YOU A CALL BECAUSE YOU NEVER ANSWER THE PHONE! read more

I really enjoy residing here. The people that work here are super helpful. Today one of them took care of some of my packages that I wanted thrown out as there was a lot of them and he proceeded to take them to the trash in the parking garage. I had my son with me so I found that very caring for him to take care of them for me. There are also endless amenties. There are so many that I may not be able to use all of them. They offer free coffee in their lounge rooms 24/7. read more

I have been living at the Quincy for over a year and everything has started to shift SOUTH! Since the take-over of SOM (South Oxford Management), this living situation has become an absolute nightmare. Nobody answers on a consistent basis at the leasing office. If you go see them, you'll get the usual answer "we'll look into it, we are aware of it, ..." Yet, nothing happens. I could talk about the lack of amenities, the "cleanliness" of the overall building, the fact that there are no security cameras in areas where people are smoking marijuana at all times of the day, there is no concierge, finding your package is an absolute nightmare. However and MOST OF ALL, the attitude galore that you get when you do complain is simply NOT acceptable. read more

I had an issue with a security deposit mixup during a management transition. But Eileen and Kimberly are working with me to resolve this.

I suggest living somewhere more affordable, with a better management company. This is not a luxury building and the new management company is not very savvy. The former staff is gone and new hires don't stay, I don't blame them. The building is dirty because the people who call it home treat it that way. Do you drag your trash across the carpet? Let your dogs pee and poop in the garage and hallway carpets without cleaning it? Is the maintenance staff your maid? I don't think they should be treated so poorly. I've never had a maintenance issue, all the guys are great, unlike some other staff in the building. There are usually selfish, entitled renters who think the world revolves around them--those people are everywhere. There are so many nice people who left and are planning to leave too. Cheap owners and poor management companies don't make happy renters. read more

I would give negative stars if I could. Where do I begin? I've lived here now going on four years, and this is the absolute worst I have ever seen it. The current management team in place is horrible. There have been two or three (if you count "Alfred" our fake butler service that promised us a Bruce Wayne lifestyle and delivered the Joker). "Management/Customer Service" is rude and dismissive when you do get in touch with them, otherwise completely unresponsive to email, phone calls, and even in-person interactions. The mailroom is a complete disaster. Anyone can go in and take any package they would like, no one from the "concierge" checks. Honestly, you could walk into the lobby during business hours, walk directly into our mailroom without being questioned, and take whatever you want. No one will ask you who you are or what you're taking. Please try it, maybe they'll actually listen to their tenants' complaints and put a system in place after we all get robbed. Packages get mislabeled and sent to the wrong apartments or businesses on the property. The restaurant Barcelona received one of my food delivery boxes and the Waypointe refused to accept fault. If you ask about a missing package they will say they never received it. If you have an oversized package they will threaten to send it back to the deliverer if it's not picked up immediately. The hallways on the 6th floor smell like a barnyard, due to dog pee not being cleaned up. There is constant vandalism in the parking garage of the main building. Don't bother paying to park if you do move here, as the "security" systems are always broken. People drive right through the wooden barriers. The maintenance staff is underpaid and overworked. Poor guys. The appliances are outdated and need to be replaced. There was a drive-by shooting (with return gunfire, so a shootout?) in one of the ground-level apartments on Merwin Street last year. Fireworks get lit off from the parking garage roof, and squatters live in vacant apartments. This place is a dumpster fire and I mean this whole-heartedly when I say I cannot wait to move out and highly advise you seek shelter elsewhere. Unless you'd like to live here for free then by all means, find a vacant apartment and call it your own because no one gives a shit. read more

All of the bad reviews are true - run to any other apartment complex. I have been living here for almost 3 years with a new property management team every single year. SOM Living has been by far the WORST that has taken over. The below are just a few of the things we have been experiencing in the last 6 months-year. Rude concierge team, always put out if you have an issue finding a package. Which will be almost every time you order something if not every time - they need a better system stat. They also threw out 2 perishable packages, one a meat delivery the other a gift. I have no idea who the gift was from sadly, I had to fight tooth and nail to get a refund on my meat delivery - less than 48hours. Just today, I found dead flowers in the package room addressed to me from over a week ago - no notice I had a perishable so once again, a gift destroyed by their team. The worst part is, the concierge team is outsourced by a 3rd party so it's a nightmare to deal with any issue, the Waypointe manager has to play middle man. Management sends out these emails to the complex constantly with the most condescending tone like we are children living here instead of paying residents. Lack of doggie bags, also disgusting "dog park" I wouldn't even call it that, there's never dogs there because the fence is broken and because dogs don't like running/playing on wood chips. Constant construction zone here, hallway carpets/paint, drilling for internet installation, common areas, they took the grill area down to 3 grills from 4 and removed the firepit - how is that beneficial to the residents? *By the way, we pay the full amenity fee every month while these areas area ripped up Leasing office redo, entry way redone - all for the worse, the design/decor was better before. They removed floors 1 and 2 for parking for residents, now I cannot find a parking spot on my floor if I get home past 8pm and we PAY for parking here. Constant fire alarm issues - they go off all hours of the day/night, 2pm, 2am you name it - it happens so often that when it happens while we are asleep, my dog doesn't even get alarmed or move anymore by it... Gym equipment gets broken and goes unfixed Lastly, but the best, is when they don't give you 24 hours notice and enter your apartment and drill in your master closet sheetrock to add internet cables because when they built the building they didn't want to pay actual internet guys to come do the wiring, they had cheap electrical people rig it. Then they filled the manhole outside before Optimum guys showed up to complete the work during the construction, just Frontier got in there (Not SOM's fault, just background on the poor construct). Forward to present day, they had to drill in everyone's closet to make the building able to have fiber optic internet. This is also why they removed Optimum as a provider and force you to use Frontier, because the builders took shortcuts and now the residents pay - learned this and more from a seasoned Frontier employee. They came into my apartment when I have health issues, allergic to dust, pregnant etc. (and my husband/I discussed these concerns with the manager - what good that did), drilled in our closet, left a mess with sheetrock on our clothes and items moved and not put back in their place while we were away and without proper notice. DO NOT RENT HERE - if I could give 0 stars I would, we can't wait to move. read more

This place is a management disaster. All the issues referenced in other reviews are true, and then some -- maintenance team is unresponsive and allowed to create a mess unsupervised in apartments, the staff are completely checked out and unhelpful (when they even show up - the so-called concierge is basically never there), there have been cars vandalized and stolen out of the parking lot, frequent false fire alarms in the middle of the night, that one time there was a SHOOTING and management sent out a vague email and tried to keep it under wraps, disgusting carpets stained with who knows what that have never been washed, three management teams in the span of three years that keep getting successively worse... I could go on and on. The restarted construction on Orchard St is the last straw, you can hear it going all day even from the non-adjacent apartments. read more

Been living at the Waypointe (well, the Tea House Lofts - the location forgotten by the Waypointe proper) for about a year. The management company changeover has been a complete disaster - maintenance requests go ignored for weeks and the staff has been generally unhelpful, unavailable, and rude. The occasional "we love you" emails from the leasing office are a joke. They don't take security seriously (Merwin St garage gate has been broken for months with no attempt to repair). The hallway carpets are dirty and the walls are scuffed. Not sure what the rent increase goes to - it does not go to making your life here easier or better. Please note that there is rampant construction around the building - we have a "lovely" view of RI Pools and their quarry, not to mention the sounds of trucks and huge rocks being thrown, beginning at 7 am Monday - Saturday. We were told when we moved in this was not an operational business so joke was on us! There is also new construction across from the Waypointe that will undoubtedly go on for years, making life for that side unbearable. read more

The Waypointe - View from a "luxury" loft apartment. You'll also be woken up 6 days at week by 7 am - who needs an alarm clock?! - Apartments Near Me - Norwalk, Connecticut

I don't know why they have two Yelp pages. That's bizarre. Having two pages won't help boost their overall ratings, though. I've never been more glad to get out of somewhere than I was when I left this train wreck of a place. I had to threaten to sue them because they were dragging their feet with returning my security deposit for my pristine apartment. The staff was horrendous and so rude to tenants all the time. It's a wonder they're even still employed. The parking garage is also super unsafe. It's common for people to wake up in the morning to find their cars propped up on cinder blocks or milk crates with all four wheels removed. The faulty fire alarm system that they refuse to fix is also terrible. A friend of mine who still lives there just told me the faulty fire alarm system went off in the middle of the night last night. This is a common occurrence, so if you like sleeping through the night, don't move here. This place is a total disaster and my advice to the new owners would be to clean house and start fresh with staff that know how to work in this type of setting. read more