My family and I arrived right on time for the 4 PM check-in. The Viv is a very clean, modern hotel tucked away near the I-5, across from Element and SunCoast. Check inwas a breeze, and the staff clearly explained all of the fees, including the $25 daily resort fee. One nice benefit of the resort fee is that $20 can be used toward the hotel's snack/gift shops, restaurants, or bars each day. The hotel itself is very cute and has lots of fun and interesting decor throughout, including Star Wars and Disney inspired LEGO artwork, life size Hershey bars, and more. It definitely gives the property some personality and makes it fun to walk around and explore. We booked a double queen room with bunk beds, which was the perfect setup for our family of six. The room and bathroom were both clean, spacious, and comfortable. The only eyesore in the room was some visible water damage on the casegoods surrounding the mini fridge, but it was something we could easily overlook. On the plus side, the mini fridge actually stayed cold, which I really appreciated compared to other hotels where the refrigerators barely keep things cool! Another feature I loved was that every bed had its own sconce/reading light. Each bunk had its own light, while both queen beds had two. It's a small detail, but very convenient when you're traveling with a larger family. The hotel also smells really nice throughout, although the fragrance may be a little strong for guests who are sensitive to scents. Overnight self parking is $39 per day, while valet parking is $47 per day. My sister's family stayed directly across the hall from us, which made it extremely convenient for everyone to go back and forth between rooms. Her room faced the back of the hotel, while we were upgraded to a park/pool view. One thing to keep in mind about the "park view" is that you shouldn't expect a sweeping theme park view. You'll mostly see the freeway and the pool below, but at night you can see the fireworks light up in the distance, which was a nice bonus. We also had a full view of the pool from our room. There is an adults only rooftop pool along with a beautiful rooftop restaurant. At night, the rooftop is beautifully lit and has a lively atmosphere with plenty of guests enjoying themselves. It's definitely worth heading up there to enjoy the ambiance. There were only a couple of inconveniences during our stay. My sister's room key stopped working two nights in a row, which meant that after a long day out, she had to go all the way back downstairs to have it corrected. The other downside is the lack of microwaves for guest rooms. There are no microwaves in the rooms, and there is only one microwave in the lobby for the entire hotel. For a family oriented property, especially one with rooms designed to accommodate larger families, having more microwaves available would be extremely helpful. Overall, we had a great stay at The Viv. The property is clean, modern, fun, spacious, and conveniently located near many attractions and amenities including a 9 minute drive to Joes Italian. We also felt safe and comfortable throughout our stay. Despite a few minor inconveniences, I would definitely consider staying here again. Recommendations for Improvement 1. Add microwaves to each floor. Placing a microwave near the ice machine on every floor would be much more convenient than having a single microwave in the lobby for the entire hotel. This would spread out usage and save guests from having to travel all the way downstairs just to heat up food. 2. Allow resort credits to roll over during the stay. The $20 daily resort credit is a nice benefit, but it would be even better if unused credits could accumulate and be used anytime during the guest's stay. Currently, if you don't use the credit that day, you lose it. Allowing guests to use their total credits throughout their stay would provide much more flexibility, especially for families who may spend entire days away from the hotel. read more

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Unfortunately, this was an extremely disappointing stay and will be my first and last time at this hotel. Check-in was supposed to be at 4 PM, but I was told my room couldn't be completed because they didn't have the necessary bedding available. I didn't get into my room until around 6:30 PM, and there were dozens of other guests sitting in the lobby waiting for rooms as well. The biggest problem was the AC. My thermostat was set to 65°F, but the room felt nowhere close to that. Engineering came up and told me they would override the system to get it colder. That seemed to help for maybe two hours, but afterward the room went right back to being uncomfortably warm. I had a king room with a separate living area. The living area would get somewhat cool, but the bedroom barely cooled at all. My first night was miserable, and I hardly slept because of how warm it was. At around 4:30 AM, I messaged the hotel asking for help. After several hours and multiple follow-ups, I finally received a response. Eventually, one of the technicians explained that the hotel's AC units generally can't go below approximately 68°F because of concerns about the system freezing. The problem is that my room didn't feel anywhere near 68°F -- it felt more like 70-72°F or warmer. I also casually asked several other guests whether their rooms were cooling properly, and multiple people told me they were having similar problems. That made it seem like this wasn't isolated to my room. I'm from Texas, so I'm very familiar with AC and what 68°F feels like. I definitely didn't expect to come to California and lose sleep because my hotel room was too warm. On my final night, they offered me a fan and management ultimately gave me approximately a $150 credit. I appreciate them providing some compensation, but I would have much rather had a properly cooled room and been able to sleep comfortably during my three-night stay. There were a few other issues, including hallways that occasionally smelled like marijuana and an unpleasant odor when running hot water in the room. Between waiting 2 1/2 hours past check-in, the AC issues, the delayed response when I asked for help, and losing sleep because of the temperature, I can't recommend this property. If having a genuinely cool hotel room is important to you, I would strongly consider staying somewhere else. read more

The Viv is a really nice option if you're heading to Disneyland but don't necessarily need to be inside the Disney bubble. The hotel is just a few minutes drive from the parks (you'll need to uber o rent a car), and the staff was consistently warm, friendly, and welcoming. The rooms are GIANT. Mine had a queen bed plus a full bunk bed setup, which was pretty cool and would be especially great for families. Plenty of room to spread out without everyone living on top of each other. Amenities are otherwise fairly standard. And then there's the in-room coffee, which may technically qualify as coffee, but I'm not prepared to confirm that. Skip it and head downstairs to the restaurant, where you can get a proper espresso drink and start your day with dignity. There's also a rooftop restaurant and bar that looked great, although I didn't get a chance to try it. My only other amusing discovery was my "theme park view" room. Could I see Disneyland? Technically, yes. There was just a highway and what felt like most of Anaheim between us. Let's call it a theme park-adjacent view. Overall, though, The Viv is a very comfortable property with enormous rooms, genuinely lovely staff, and easy access to Disneyland read more

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A horrible experience, since they ruined a part of our Disneyland Vacation, due to their negligence. I know it may sound like an upset customer with some trivial complaint, but this really affected us negatively. We reserved two rooms--one for my wife and me, and another for our grown son. We checked in, and the clerk was acting a bit strangely--like he made an error of some sort. He made a few conflicting statements about Disney messing up on the booking (we didn't book through Disney; we booked through Marriott). We didn't think much of it at the time, because he said it was all good and "resolved". A bit odd, but it was no big deal and was all fixed. When we checked our credit card balance later that evening, it showed there were charges for THREE rooms--not two. An extra $576.17. This was a big chunk of our Disneyland in-park spending budget. So I went downstairs to resolve it. They said it was an error and was already reversed. We called the bank and they said not one of the three charges was reversed or in the process of reversal. So The Viv lied (again). I am confident we will eventually get back the money that was negligently charged, but not in time to repair the damage they caused to our Disneyland trip. Thanks guys. I know mistakes happen--I know I've made my share--but lying about it and making excuses makes it so much worse. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Bank app photo - Hotels Near Me - Anaheim, California

This review is only on the restaurant. Great views and great service. We ate around 6:00pm. The place only had a few tables seated. The sun was lighting up the entire room, in a good way. Food was really good. Vegetarians, be prepared to have very limited options. I ate a salad and some potatoes, but both were very good. The steaks my friends ordered looked amazing, so did the sea bass. Outside was really cool. Overlooks Disneyland and the freeway. You can see the fireworks too. I'd go here again for sure. read more

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After just a few hours at The Viv I was already thinking of booking my next trip. The hotel was clean, modern & beautiful. We had the best experience & enjoyed the many amenities the place had to offer. The check-in process was easy & we parked on site (heads up its $39 plus tax for 24hrs). Our room was the 2 queen beds & it was spacious with such comfortable beds. The restroom was beautiful & clean & stocked up with all the goods we needed. There are 2 pools on site, a family friendly one on the ground floor & the amazing adults only pool on the 12th floor. We enjoyed some time at the adults only pool & jacuzzi... it was extremely relaxing & such an intimate vibe. We also had a $25 credit included in our stay which we used at the on-site coffee shop called Melody's Market which was absolutely delicious. Overall, our stay was relaxing & luxurious especially for such a fair price point. I highly encourage you to stay at The Viv the next time you visit Disneyland! read more

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Hotel looks nice on the outside but is not being taken care of inside. While we didn't encounter bed bugs or roaches like previous comments, the hotel was FILTHY. Upon arrival it was obvious the carpets in the room hallway had not been vacuumed in weeks. I tried to film however pictures don't do it justice. The dirty carpet made us extra aware of more dirt in the room and elevators. We couldn't checkout fast enough. Then we couldn't get our luggage to our trunk after discovering mystery poop in the spot next to us. It seemed like someone deliberately let their animal (or human) relieve themselves behind a parked car. Just overall filthy. read more

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DO NOT STAY HERE! I REPEAT DO NOT STAY HERE! They have roaches! I stayed here from 04/30-05/04. My room number was 733. The roach was discovered on our day of check out. I went to pack my luggage and the roach was crawling in my luggage. I killed it IMMEDIATELY and contacted the front desk. They sent up housekeeping management which in turn she took the roach and we were given a later check out. I had to shake out all our clothes to make sure that we didn't take anything home with us we didn't bring. At check out my parking was compensated and that was it. I felt my entire stay should have been comped. A ROACH IS DISGUSTING! Once I got home I found ANOTHER ROACH in our snack bag... I'm so over it. And discovered I was still overcharged. Here it is almost 2 weeks and I'm still fighting for my money back. This is not our first time staying here. We stayed her in March of 2024 and had a totally different experience. I am now plagued with having to fumigate my house to make sure we didn't bring home any roaches I didn't see. Roaches are a different level of filth.. They need to be inspected by the health department. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - What's left of the half dead roach. - Hotels Near Me - Anaheim, California

Absolutely love this hotel! A must every time we come to the parks for a late night event! With it being ten min from the parks is just so convenient!! The hotel is clean, the staff are professional and so kind! Ship out to Jeffrey for assisting me with a room reservation and he was so patient and kind with my flurry of questions! Thanks for making it seamless. read more

Unfortunately, what should have been a great stay ended on a very disappointing note, and the way the hotel has handled it since has made the situation even worse. During checkout, a porter damaged my brand-new luggage while handling it. The top of the bag was scratched and ripped, and the bag also gouged the hotel wall in the process. Instead of a sincere apology, the porter's response was essentially, "my bad." I reported the damage immediately on site and have now reached out to The Viv several times asking to speak with management about what they are willing to do to resolve the situation. No one has gotten back to me. Not a phone call, email, apology, or even an acknowledgment. I'm sure the wall that was damaged has been repaired by now. It's incredibly disappointing that the same level of care has not been shown toward a guest's property that was damaged by a hotel employee. Accidents happen, and I understand that. What I don't understand is repeatedly ignoring a guest who is simply asking the hotel to address damage that occurred while their belongings were in the care of hotel staff. The lack of follow-up and basic customer service has been far more disappointing than the original incident itself. I gave The Viv multiple opportunities to address this privately before posting a review, but after several attempts to reach someone with absolutely no response, I feel other guests should be aware of my experience. read more

Its a beautiful and modern hotel,, but intimidating. Staff are friendly but do not give a homey atmosphere. We were waited at the pool bar more than 30 min. Looked like she was by herself. On complimentary wine 4-6 pm, there was no sign anywhere, no other guests, no host at the restaurant and when I went to the bar, there were 3 staff there. Pour me wine and that was it. The adult pool was lovely and quiet with dance music. Not inviting at all. It felt like I was on display. Electronic parking, decent room size but no work chair (but there was work table). They were welcoming gold members , but I requested, in my profile, to get room closest to the elevator due to my back issue, in which I always get it without confirming. But this time I got the furthest room. The Oasis pool was in a round shape. Hot tub, small water play area for kids. No staff. Used, dirty towels were everywhere. Sitting by the pool next to the fireplace, the trees infected with inch worms. Lobby, common areas, store, room are clean. Lobby have modern furnitures with spacious area with barely guests and 5 staff. I prefer not to take my kids there for the possibility of, well, being kids. Running around, playing, and breaking things. Amazing rooftop restaurant. If I come here by myself for business trip, this hotel will be extraordinary. If I come here with my kids for leisure, I prefer a more child friendly hotel. read more

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Review from 3/10/26 I am DYING reading reviews especially from the D.M person...couldn't change the weather...this person lived under a rock apparently. ANYWAYS... Again as a family of 4. This time we have a room with 2 queens and a bunk bed. The kids are excited, a little to high for my kids who move around all night but they loved watching tv from there! The hotel is clean, front desk is polite and helpful. It did take about 20 min to check in with 2 people in front of us. When I asked about getting a Gatorade from their store that was closed, they opened it to let me buy a drink at 8:45 pm. That was amazing! Room is clean and pretty spacious! This time we can see the parking garage and pool. It's still not super quiet but much quieter than the last time we stayed. We are only here one night to visit family and arrived around 7:30 pm so we didn't check out any of the facilities. I'll leave a simple review for the restaurant which I wasn't a fan of their to go service. There's self park and valet. We chose valet, I can't say much about that as we only dropped off so far but there were several valets outside to help. Review from February: Checked in around 10 pm as a family of four (2 under 8.) We just kind of picked this hotel at random tonight after a family function last minute. It looked newer, and I think it actually is. It's currently 4:30 am as I'm writing this so here we go... The room was fine when we came in. Nothing spectacular but not issues either. We have 2 double beds which each had 4 pillows. Bathroom is roomy, clean and bright. The downside to the bathroom is there was only 1 wash towel. It was already late so I washed a kiddo with a hand towel to quickly get them to bed. The major downside right now is the noise. It is LOUD. You can hear every car, every person walking down the hall, apparently the bear stomping around above us. There is constantly noise. Most of it like the noise from the roads/freeway, the hotel can't fix, but please be aware of that. My husband sleeps through anything and he's woken a few times from the noise. I have hardly slept. Keep this in mind if you're a light sleeper, the walls are THIN. Last night while washing my face I had cupped water in my hands in the sink and the water was more of a weird milky color. I said something to my husband who was in the shower and it was fine in there. I washed my hands to see what was on my hands and it continued to be a weird milky color. I turned it on and this time turned on the cold water and it was totally clear. When I turned it back to hot, it became milky again. My husband thought it must be more or something on my hands. So freshly from the shower he cupped the hot water and again it was milky. He switched it to cold, and it was clear. It wasn't noticeable if the waters just running but if you cupped it, you can see it. read more

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Yes, I absolutely do recommend The Viv Hotel! I stayed here for a few days enjoying Anaheim. I got a great view of Disneyland and the entire valley!! The place is really clean and very well maintained! I will definitely come back and stay at the Viv Hotel!! read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - The amazing view from the hotel - Hotels Near Me - Anaheim, California

I needed a day with the girls! So, when I saw the $150 cabana deal offered by resortpass, I had to snatch it up! Arrived at around 1pm on a Sunday, checked in with the front desk and were pointed in the direction of the pool. At the time we arrived, it was nice and quiet so, the waiter (Peter! who was incredible) allowed us to choose any of the 4 premium cabanas we wanted. I let my bestie choose and she made a great pick right in the middle of them all. The deal was awesome because of all the perks it came with: 1. A beautiful cabana for the day (9am - 10pm) 2. 4 day passes for me and the girlypops (with access to amenities) 3. 12 canned alcoholic beverages 4. A charcuterie board 5. Fruit Tray 6. 20% off food from the restaurant on site We had an absolute ball! We hung out by the pool, ate, drank, and were so so merry. It was such a lovely and fun time with my girlies. The Cabana was epic! It had a nice couch, some chairs, a table and a charging station. The only thing missing (on our end) was a little portable speaker to play music, but its a good lesson for next time. Customer service was great! Our waiter, Peter, was an absolute rockstar and was all by himself serving us as well as everyone else hanging out at the pool. He was kind, courteous, and checked in with us multiple times throughout the day to make sure we were happy and set. Totally beautiful daycation at the pool at The Viv. I am already looking forward to having another little girls date this summer! read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Great deal with resortpass - Hotels Near Me - Anaheim, California

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My husband surprised me with a birthday stay at The Viv Hotel Anaheim, and I can honestly say it was one of the most thoughtful and memorable experiences I've ever had. From the moment we walked in, everything felt special. When we opened the door to our room, I was greeted with the sweetest surprise--balloons, a Minnie Mouse, a birthday card on the bed, and a bottle of champagne waiting in the fridge. It was such a personal and magical touch that immediately set the tone for the entire stay. The service at this hotel is truly next-level. Every single person we interacted with was warm, welcoming, and genuinely kind. A special thank you to Sal, the Valet Parker, and especially Cienna, who went above and beyond for us. My husband had accidentally made a dinner reservation at Valencia's instead of Top of the V because he wanted me to see the Disneyland fireworks during dinner. Cienna actually called us prior to check-in to confirm and catch the mistake--such incredible attention to detail! She then seamlessly rebooked us at Top of the V, which made the night absolutely perfect. Dinner at Top of the V was phenomenal. The food was delicious, the ambiance was beautiful, and our server Martha provided outstanding service. Watching the fireworks from Disneyland while enjoying dinner was truly magical and something I'll never forget. We also stopped by Melody's inside the hotel and picked up some delicious goodies--and once again, Cienna made our experience even better with her kindness and attentiveness. Overall, this stay exceeded every expectation. Between the thoughtful birthday surprises, the incredible staff, the amazing food, and the unforgettable views, this was truly a perfect experience. I would absolutely recommend The Viv Hotel to anyone looking for a special, elevated stay in Anaheim. We will definitely be back! read more

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Very cute hotel and very clean. All staff was very polite and helpful. Loved the hard surface floors in the rooms instead of carpet. Everything was decorated so cute for Christmas. 2 pools, restaurant and a grab and go coffee shop. read more

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Attended a workshop here in one of the conference rooms and was directed to park at the top of the parking structure to avoid incurring a parking charge of $50. There's one way in and out of here and that is on the west side of Anaheim Blvd. going south so if you miss the turn you have to do a big U-turn back. It's kind of an easy turn to miss so go slow and keep an eye out. There's an elevator and stairs at the structure and the highest parking floor is the 3rd or 4th floor. The workshop was held in the California room. The side of the room faces the street, which is a little distracting, but the blinds were halfway down so that helped. The room is also next to the elevator so it sounds like someone's phone notifications are going off but it's the elevator ding. There were two restrooms just south of the room and it's one per person. The restrooms are super artsy and fun inside and were very clean. For lunch we received these lunch kits with a turkey pesto sandwich on a Ciabatta roll, a bag of Vicky's salt & vinegar chips, a small tomato pasta salad a bottle of water and a chocolate chip cookie. There were canned sodas available in the meeting room as well. The lunch kit was actually very good in my opinion. It wasn't a heavy lunch which would then lead to being tired and wanting to take a nap. It was a hearty enough lunch that I was full and alert afterwards and it tasted great. I stopped in the gift shop and noticed they sold these same items there, which, if I was going to Disneyland, I'd buy one of the sandwiches and take it with me to have in case there's a long line or walk to get food in the park. The staff were all very polite and helpful and directed me to the room. They are located off the 5 freeway just down the road from the Disneyland resort and with the best access to the freeway to get anywhere else you would need to go. What I like about this hotel is that it's far enough from the resort crowd but a quick 5 minute drive on the freeway to the resort and if you want to take streets there, that option is probably 7 to 10 minutes depending on the traffic lights. Great if you're attending a workshop here and want to go to Disneyland with your family or yourself. Even if you don't go into one of the parks, there's still tons of stuff to do and see at Downtown Disney or the surrounding area. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Cal Valve Workshop 10/24/25 - Hotels Near Me - Anaheim, California

Stayed here several times. They have fallen off. Service staff could give 0 fux. We were away at the park from 8am to 9pm and our room was never cleaned. Called front desk and they said they would send up towels and take our trash but they never did. Was told we were supposed to get two waters, never got them. The staff tells you things to make you go away. Th hotel has a lot of potential but they don't keep up with maintenance and have been hiring employees that are over the Disney crowd. I can't believe this is a Marriott property. I have stayed here 4 times and each time it gets progressively worse. These guys need a shake up. It's a culture problem. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Floor boards are all separated - Hotels Near Me - Anaheim, California

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We had a fantastic stay at The Viv Anaheim! From the moment we walked in, it felt more like a resort than your typical Anaheim hotel. The property is clean, the ambiance is beautiful, and the staff provided great service throughout our stay. I loved that they offer amenities like valet, bell service, pool service, and room service, yet the prices are still very reasonable. There was also plenty of secure parking, which gave us extra peace of mind. The hotel is located next to the freeway, so I was a little concerned about noise. However, I was pleasantly surprised that I couldn't hear it at all from our room. You do notice some freeway noise at the pool, but they play music that helps minimize it, and it didn't take away from the experience. Overall, we had a great stay and would definitely return. Highly recommend! read more

The Viv Hotel might just be the best hotel near Disneyland. It feels boutique, elevated, and thoughtfully designed without being over the top. The interiors are sleek and modern with subtle Disney touches that keep it fun without feeling cheesy. We stayed in Suite 200, which was perfect for our little Orange County staycation. The living room was cozy, the bed was super comfortable, and the bathroom felt luxe. The body wash and shampoo gave off a premium Aesop vibe, and the shower pressure was on point. Bonus points for the fridge actually being usable--not one of those overpriced mini-bars waiting to charge you for moving a bottle of water. There's a mart downstairs for snacks and essentials, plus a couple of restaurants we didn't try this time. The hotel also has two pools, including an adults-only rooftop pool that we'll definitely check out next time. Parking is around $30 per night, which feels fair compared to LA prices. No complaints here. The Viv is officially our go-to spot for all future Disney trips. read more

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BED BUGS! We woke up in the morning to find bites on my sons legs and some on my own upper thigh. We began tearing the sheets apart closely looking into every corner (finding old trash along the way from previous occupants, a sign the room was not carefully cleaned.) We found bugs, multiple in the sheets and in the corner of the room. We took pictures and a video and promptly went downstairs to check out. We explained everything to the manager onsite only to be told that I cannot be certain what kind of bug was in the photos and what exactly caused the bites on our legs. She said it could be another kind of bug and not bed bugs. Also they cannot control who stays in their rooms and what they may bring with them Oh that's great, well jeez don't I feel better. Don't worry sir, we host many bug species in our bedrooms. Fear not, its not that specific insect sleeping in your sheets, but another kindly donated by a previous occupant. Well thank you I feel better, let me return to my room and get some sleep. We checked out immediately. It is NOT WORTH it. Stay somewhere else!! read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Multiple of these found in corners of the room and sheets - Hotels Near Me - Anaheim, California

This was my first time at The Viv. My friend and I had such a great time! Brisa provided great service and had really good recommendation. She recommended the bread and shrimp as an appetizer, and I would 100% get that again. Gorgeous views, great drinks! Would come back and ask for Brisa! read more

This is an overdue revew for me. I stayed here for D23 Expo last summer. I have stayed at local hotels/motels to Disneyland and I will say The viv was way better than those other hotels. The room was really nice and clean. I really didn't have any complaints. In addition it was my sister birthday weekend so I added the birthday package which came with balloons, candy, and a blanket. It was so nicely done. I loved having that option to add that cute touch. FYI that blanket it came with though is definitely like temu quality lol it was so rough. It's also the farthest hotel from Disney, but it's not bad as they have some local transportation options. I mainly used uber though. My sister and I also went to both pools. The rooftop pool is very nice and has a gorgeous view. I would stay here again. read more

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My overall experience at The Viv Hotel Anaheim was excellent, with one exception. As a Platinum Elite Rewards member, we were given the option of points or complimentary breakfast, and we chose the breakfast. At check-in, I specifically asked the front desk since there were six of us if we could receive six breakfast vouchers, and I was told yes. I was given vouchers that clearly indicated six. We used one on Wednesday with no issues. When we tried to use another voucher on Thursday, our waitress seemed unsure and checked with the front desk, where she spoke with Danielle (Sales Manager) The waitress returned and told us the voucher was only valid for two people. I then went to the front desk to clarify, explaining that this had already been approved at check-in. Unfortunately, Danielle was very condescending and dismissive, insisting that it was only for two. After some back and forth, she reluctantly approved breakfast for that morning only, but not for the remainder of our stay. This interaction was disappointing and really stood out compared to the rest of the staff, who were all fantastic. Jorge, Noah, Ashley, Dylan, housekeeping, and the restaurant team all provided excellent service and made our stay enjoyable. We are Disneyland Magic Key holders and visit the area often, and we were hoping this would become our go-to hotel. Aside from this one negative experience, everything else about our stay was great. I would have easily given this hotel a 5/5 if not for that interaction. It honestly wouldn't have been a big deal if we had been told no from the beginning. The issue was being told yes at check-in and then having that taken away later by Danielle. We stayed a total of 6 nights. read more

Decent hotel. The bunk beads were a hit for the kids. The cleanliness was ok. I know it's probably jammed packed there all the time because of the proximity to Disney, but it was lacking. We didn't have hand soap or hand towels. The floors in our room were all scratched up, which gives the vibe of dirty. We charged the EV overnight which was great. They have resort fees which are never ideal. read more

We stayed at Viv Hotel in a double queen with a bunk bed. From the start, communication was unclear no straightforward info about breakfast or how the Disneyland shuttles worked. That was frustrating, but the bigger issue was that my cousin's girlfriend woke up with multiple bites all over her body. At checkout, we informed the staff and suggested they inspect the beds for guests' safety. We weren't asking for compensation, just accountability. Unfortunately, the response we got was dismissive simply, "we'll investigate if there is any." This is not the level of care or service you expect from a hotel. Between the lack of clarity, poor communication, and potential pest issues, I cannot recommend this place. read more

This was our first time staying here. We chose this hotel as our home away from home during our trip to Disney. We had 2 adults and 2 older boys. The hotel is located 2 miles from Disney. So not too bad, not the best either. Here are some pros/cons: Pros: Check in staff was friendly. Hotel is clean and tidy. The room was nice, and we could see the fireworks from Disney from our room. I loved the bunk beds for the kids with chargers in their sleeping area. Plenty of towels and plenty of pillows! There is a shuttle that will take you to Disney. It's 6.50 per adult. I think it was 3.50 for kids. It runs every 20 mins. It's also cheaper to do a Lyft if you don't need to come back to the hotel and you're there all day. The soaps and the tub was nice. Cons: No easy walking access to Disney. The pillows aren't the best and the bed was too firm for me but it wasn't terrible. I still slept decent. The water pressure for showers was terrible. No continental breakfast. I can't speak to parking, we didn't park. I didn't use any of the amenities. So for what we needed it for, it was great. Would stay here again. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Hotels Near Me - Anaheim, California

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DO NOT STAY HERE. First and foremost, I am a loyal Marriott customer, which is why this experience was so disappointing. This was, without question, the most disorganized hotel staff I have ever encountered. The primary issue was the handling of my billing and payment processing. I booked my stay directly through Marriott Bonvoy at a rate that was significantly higher than many comparable hotels in the area, expecting the level of service and professionalism Marriott is known for. Upon arriving in the evening, we used the hotel's valet service. I later learned the property uses a third-party valet company, but this was never clearly explained. The following morning, when we attempted to retrieve our vehicle, the automated system prompted us to pay with a credit card. Confused, I called the front desk five times before someone finally answered. After speaking with the staff, it still took approximately 45 minutes to retrieve our vehicle and resolve the valet billing issue. That same morning, I noticed a charge of more than $700 posted to my credit card. After making three additional calls to the front desk, I was told the charge represented my room rate and a security deposit. However, when I asked how much the deposit was, one employee told me it was $200 while another said it was $500. I also questioned why my credit card was being charged before I had even checked out, but no one could provide an explanation. To make matters worse, I then received alerts for an additional $183 charge and a separate $1 charge. Since I was not scheduled to check out until the following day, these additional charges were concerning. When I questioned the $183 charge, I was told it was for dinner at the hotel restaurant. However, my restaurant bill was for a completely different amount, so that explanation was clearly incorrect. At this point, a total of $920.23 has been charged to my credit card, and I still do not have a clear or accurate accounting of these charges. I have left two messages for the hotel's billing department and have also contacted Marriott Customer Care. Unfortunately, I was told that only the hotel's billing department can resolve this issue, yet I have received no response. As a loyal Marriott customer, I expect transparent billing, knowledgeable staff, and timely customer service. Instead, I experienced inconsistent information, unexplained charges, excessive delays, and a complete lack of communication. I am requesting a prompt review of my account, a detailed explanation of every charge, correction of any billing errors, and a timely response from the hotel's billing department. read more

PLEASE DO NOT STAY at THIS HOTEL. It is more expensive than other high-end hotels and farther from Disneyland. We had an awful experience at this hotel and will leave poor reviews online to prevent other people from going through the same experience as we did because no one deserves this kind of treatment. The front desk people are very unfriendly. The Hotel has only 1 or 2 luggage carts, and we had to wait for the guy who works for the hotel to finish with other guests. So, not only checking in so late, but also not cart to bring out luggage to the room. The guy was very disorganized and unprofessional. He took some of our luggage and kept it with him. He said he would bring them later to the room because it did not fit it all in the cart. We waited and waited and learned he forgot all about. I book my reservation online through booking.com. And already had paid the $200 deposit. It was included in the package with the online booking. When I arrived late at night on July 20th to do my check-in. I informed the front desk African American man who was doing the check-in to check my reservation. However, I don't believe he checked anything because later, when I returned to complain about the room we were placed in. He went through the reservation carefully at this time, and he said, "oh I see," and agreed that our reservation showed a bathroom with a bathtub. Earlier during the check-in, he informed us that if we did not put a debit or credit card down for the $200 deposit, we would not be able to go to the room. But once we came to speak with him about the room issue, he said he could not do anything about it. He said the manager would be the only one who could fix anything. I also informed him several times that I had already paid for the deposit before arriving, and it probably shows on my reservation. This was just the beginning of our problems. Once went to the room, we realized they had placed us in the worst room. We were given a small room with smaller beds, no bathtub, the TV did not work, the sink got clogged several times, and the fridge was so warm that our food rotted. If you take more than 3 to 5 minutes in the shower, the water begins to get cold. The water on sink has a very weak pressure and takes forever to rinse the soap from your hands. What kind of treatment is this? We looked up the numbers of hotels like the Marriott and the Hilton Hotels, and they are high-end hotels for $600 3 nights. The Viv Hotel cost us over $1000 with their tricks and hidden fees. This hotel is 35 minutes walk to Disneyland, not 15 as they told us. The Viv Hotel is one of the worst experiences I've ever had. The Hotel it is not situated in a very nice area. There are too many freeway interchanges, traffic, and pollution, which can be dangerous for those who are walking to Disney with children. There is a lot of construction around and homeless people. We had to walk under the overpassed but there was a suspicious vagrant lying and waiting. These situations are dangerous for guest that doesn't know the area and the Hotel does not offer any shuttle to Disneyland. There were a lot of violent drivers also around the area. Walking from this Hotel to Disneyland was definitely a challenge. We witnessed the police chasing a car that was driving really recklessly. The hotel does not provide any housekeeper unless you ask; however, even when I asked, they did bot showed up, and we had one of the beds wet even though the request was made in the morning and no one showed up later in the day to change the bed sheets. The engineer that supposed to fix the refrigerator and TV told us that the fridge had a problem and that he would report the TV issue to his department, but left and did not do anything about it. This is all on the first day. Once we went down to speak with the hotel manager, she was rude and careless. She told us that the only room that has a bathtub is the one with bunkbeds, which is not true. She also did not care about sending someone to fix the TV or fridge. The room was constantly cold. We selected the temperature for the room, then it changed back to cold automatically. This was another issue with the air-conditioner. We later learn from other unsatisfied guests that the reason they want your credit card on file is to make additional charges without your may not owe and will have to dispute. We learned that on the first day, they charged an additional $100 on the card of the second guest. Given all these issues, we are requesting a full refund of $873.80 for what this hotel has caused. We have other complaints with the restaurant and pool. As they try to tell us, we could not use the roof pool and restaurant to redeem the daily $25, and were told that we can only eat at the cheap fast-food restaurant. However, at booking.com, it stated we could redeem at any of the restaurants. I am not writing more in here because this is just for the request for a refund, but I will include everything in my review. We w read more

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TLDR: Don't stay here. We booked this hotel for the night because of the proximity to Disneyland. Parking and check-in was smooth. Room was a decent size and had a nice view of the Disneyland Ferris wheel. The room we were assigned had two queen beds and two bunks beds. We booked through Hotel Tonight so you don't have control over what type of room you get. However, we did not expect what was waiting for us. We arrived late at night and were exhausted, so we just wanted to get into the room and go to sleep and wake up early for Disney the following morning. When we walked in everything looked fine. Clean bathroom, clean counters, clean beds.... Until we lifted the covers on one of the queen beds. It was COVERED with streaks and drops of dried blood. One of the pillowcases also had it on the side that was facing the bed. Almost like it was turned over to hide it. Luckily, the other queen bed was clean (we turned every sheet inside out to make absolutely sure) so we decided just to sleep on that and address the issue with the front desk in the morning. When we were checking out we explained the situation and showed them pictures. They immediately said "are you sure you didn't spill makeup?" The lack of accountability and attempt to minimize was hilarious. When we pushed the issue, we were met with a "okay we'll let housekeeping know". They offered no sorry, no compensation, nothing. When we explained that this was unacceptable and we wanted to complain further, they offered to waive some "destination fee" and give us a free breakfast. Needless to say, we didn't have an appetite or cared to be there any longer. At least being less than a 10 minute drive to Disneyland was a positive. If you choose to stay here, hope you have a safer and better experience than we did. read more

Viv hotel is just ok. Our stay started off with a rocky start. Our bathroom was barely working in our upgraded room. The front dear at night time was so meh with their customer service. Just annoyed that we are staying a week and the hotel is just ok. Finally got another room after them trying to fix the bathroom for an hour. Some positives about this hotel, good pool, nice rooftop area, close proximity to a lot of places of eating and seeing. It is near Disneyland if you would like to go. Also there is a laundry room on site at the hotel which is excellent for families. Overall decent hotel but the rooms are very basic. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Hotels Near Me - Anaheim, California

My family always stays here when we are in the area. It's a nice hotel with boutiquey vibes but also family friendly. We always book two beds with bunk beds and it's plenty of space for everyone to spread out. The bathroom is a good size as well. The ambience is airy and light. Try to catch a sunset or skyline view up on the rooftop. It's a cute little garden area. Though we didn't dine at the restaurant upstairs, we took a peek and its just as cute with an art deco vibe. The pool area isnt huge but enough to lounge in and splash around for a break. There is a restaurant downstairs for convenience. The parking garage is on property and easy to access from the hotel. read more

The good: Clean hotel, great location, nice vibe, good pool and pool area. Check in staff is efficient and accommodating. Our room was excellent with 2 queen beds and a bunk sleeping up to 6 comfortably. Made good on valet damage to my vehicle. The bad: Their valet service, PMC, caused $4000 in damage to my BMW. They didn't ID it when I picked up. I had to bring it to their attention. If I hadn't noticed, I'd be paying for the repair. Advice: Take pictures of your car if you care at drop off. There are no microwaves in the rooms, so you need to walk downstairs to use an old, tiny microwave oven in their cafe. read more

We only stayed here because we were traveling with a group of friends, and this was the hotel that would accommodate our party size and ensure that we could be close together. We showed up a little bit early to check in and drop off our luggage before we went out sightseeing. I was automatically put off by the lack of uniforms or warm reception from their front desk. I honestly thought that they were customers and just on the wrong side of the desk. Definitely not what I'm used to with Marriott. They looked at us like we were bothering them, even though no one else was in front of us. The only staff that were polite and friendly, were the valet and housekeeping. I had to speak with front desk multiple times since no one answered when we called from my room. I called them multiple times to report issues like: the blacklist over the key fob fell off when we checked in, there was no blow dryer in our room, the Internet room wasn't working, etc. The front desk is a joke. You get better service at budget hotel. Laundry is available on site. However, there's only two washers and two dryers for all of their guests, which is ridiculous. If you need a hotel that's great service check out Hyatt place or residence Inn on Harbour. Would never stay at this hotel again I would not recommend to anyone. This includes eating at the hotel. Do not eat at the top of the V. Their service is atrocious and the food is horrible. I do not believe the ratings that they put on there. read more

Our stay at The Viv was just okay, 2.5 out of 5 but unable to leave half reviews on Yelp so there's that. We wanted to stay at this hotel for a while now and we finally were able to for our vacation! While the hotel is less than a mile from Disneyland by car it's not the closest hotel to Disneyland. When we arrived earlier than expected around 11, we were told there were no rooms available for early check in and to come back around 2. I called around 145ish - and they suddenly had a room available. The early check in fee is extremely high, $75. We check in and the rooms were just okay. While the room is newer it is still pretty "old and worn in". There were a lot of marks and stains on floor, in the room / bathroom and on the floors, the bathroom sink drain clogged up, our phone in the room didn't work (we had to call the front desk from our cellphone), housekeeping never answered when we tried calling them (from our cellphone). Parking is extremely high. It's self parking and you can either pay daily yourself and or when you checkout. There is a $25 credit resort fee you're able to spend at the store in the hotel and or one of the restaurants (inside or at the pool). Each time we went to the store they were on break or lunch or closed. It's really inconvenient way for you to not be able to use the funds as they are use it or lose it and you can't use them on the day of check out. We really wanted to love this hotel and aren't sure if we would give it another try! We travel to the area a lot for family and for Disneyland vacations and are looking for a hotel that we can stay at regularly. We hoped the Viv was it but there was a lot of disappointment for the expensive price that we paid for the room. I prepaid the room ($600 for 4 days/3nights) and ended up paying an additional $250 due to parking, early check in and other fees. Definitely not worth the price! read more

Avoid this place at all costs. Our stay at The Viv in Anaheim was a complete mess, capped off by fraudulent charges and an hour-long checkout ordeal where we were accused of not paying. Check-in: The only positive experience. The person who checked us in was kind, professional, and efficient. They took our credit card and we were properly charged for our two rooms overnight. Rooms: Both rooms were unacceptable. Room one: * No washcloths or hand towels * One towel too dirty to use * Dirty shower head * Blood on the toiletries kit in the bathroom * Chairs at the table visibly dirty Room two: * No hand towels * No washcloths Basic cleanliness and supplies were clearly not a priority. Checkout and billing disaster: At checkout, we were asked for our room numbers and told a folio would be emailed to us. As we were almost out the door, a staff member ran after us and stated we never put a credit card down and owed money. This was false. We had already been charged for both rooms. Despite this, we were effectively accused of trying to leave without paying. While being accused of this, I reviewed the bill and noticed fraudulent charges appearing in real time. Specifically, our promised Melody's $25 credit was removed and then recharged so the credit was never applied. So to recap: a hotel actively charging our card incorrectly was accusing us of being thieves. A second staff member stepped in who was kind, professional, and apologized. The original staff member who accused us never apologized. We asked for a supervisor. It took nearly an hour for basic math and billing errors to be corrected and for them to attempt to reverse the fraudulent charges. During this time, another couple waiting behind us reported a $500 fraudulent charge on their credit card from the same hotel. After wasting an hour of our time and being publicly accused of not paying, the supervisor, Ben, offered one free night for one room. This is wholly insufficient given the accusation, embarrassment, billing chaos, and ongoing concern that additional charges may still appear. We are not confident the credits will actually post and will now be monitoring our card closely. The only positives: The kind person at check-in and the excellent valet team. They were the only bright spots in an otherwise stressful and unacceptable experience. This hotel has serious issues with cleanliness, billing integrity, and accountability. Save yourself the stress and stay elsewhere. read more

6 Reasons The Viv Hotel Was a Waste of My Time and Money 1. The Room Wasn't Secure When I checked in, I immediately noticed the main door lock wasn't fully functional. For a hotel, this is a basic safety and security issue. I had to go to the front desk, where a staff member named Jose offered to have maintenance come up and fix it. This was the first of many signs that the hotel wasn't properly checking its rooms before guests arrived. 2. Broken and Faulty Fixtures After the issue with the door lock, I started checking the rest of the room. It quickly became clear that the hotel's quality control was a major problem. Most of the lamps didn't work, leaving the room feeling dark and unwelcoming. 3. A Complimentary Robe with a Surprise As if the other issues weren't enough, I found a pubic hair on the "complimentary" robe in the closet. The sight was disgusting and a clear sign of poor hygiene standards. It's one thing to have a minor issue, but finding something like that makes you question the cleanliness of the entire room. 4. The A/C Unit Sounded Like Screeching On the first night, the A/C vent made a loud, persistent screeching noise. I had to turn the TV volume way down to even hear it, and I couldn't get a good night's rest. When I reported the issue to Jose, his only solution was to have maintenance fix it while I waited in the room. He didn't offer to move me to a new room until I specifically asked for a better solution. It felt like they were trying to avoid the inconvenience of re-accommodating a guest, even though the room was clearly out of order. 5. Non-Functional Mini-Fridges My first room's mini-fridge didn't get cold at all, making it useless for storing drinks or snacks. After I was finally moved, the new room's fridge was dripping water all over the floor. Two different rooms, two broken fridges--another example of the hotel's lack of attention to detail. 6. Cold, Disappointing Food As a form of compensation, Jose offered me a voucher for the hotel's barista bar. While the gesture was appreciated, the food itself was completely inedible. I ordered a burrito, and it was served cold, with unmelted cheese and mushy potatoes. It was a final, fitting example of a hotel that consistently fails to meet even the most basic standards of quality and service. read more

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These people are liars and thieves!! I stayed here on Saturday with my family to escape the heat and enjoy a nice day at the rooftop pool. The temperature that day was around 90 degrees so I was thinking a rooftop pool with some sort of shade cover from the elements, the sun explicitly would be perfect but it was far from that. So we checked in around 3:30 and headed straight to the rooftop pool as the downstairs pool looked filled to capacity. It was a little windy as we made our way to the jacuzzi as the pool was freezing. As we got in the jacuzzi the wind picked up 10-20 mph but we stayed in the hot tub as when we got out of the hot tub to turn on the jets it was literally freezing, like my hair was getting frost on it during 80-90 degree weather! So after spending maybe 30 minutes there we decided enough was enough. My son ended up getting sick from the fluctuating temperatures and he stayed in the room while I made a reservation at the restaurant downstairs for my wife and I. The only reason we went there at all was because when you reserve a room at the hotel they charge you an extra $29 hotel fee that you must use that same day or you lose it. Well let's just say that we weren't pleased with the restaurant as there was little gnat flies around the food while we were eating and the wine that we had ordered had some stuff on the bottom of the glass, not sure what it really was but they refunded the drink no questions asked. Then we went to enjoy the downstairs pool area with a propane fire pit which was not working as well. After going to front desk to see why it wasn't working, I spoke with an engineer who was on duty who said that they have been having issues with the gas hose leaking gas and that it was out of service. We then went to the opposite side where they had another fire pit wall area which they then turned on but again I had to waste my time to get all of this done and setup. So after this we went back to the room and noticed the lights above the bed were inoperable and wouldn't turn on, only the headboard lights worked. Also there was nowhere on the television to hook up a gaming device to the hdmi as the tv is basically plastered to the wall so my son couldn't enjoy his time in the room while sick. He ended up getting a fever, headache, runny nose ect. Also the mini fridge would not cool anything we put in there, every time we put the power on it would just turn back off, also the shower had low water pressure and the water was not hot only Luke warm. Also they charge you $40 to park at this place which is what they do for all hotels in this area. So upon leaving I brought up all of these issues and was assured that the notes were all taken. They even offered to cover the parking charge as an inconvenience for the troubles I had experienced. The person I had spoke too was called Lea or Leah, she was a Caucasian woman. Come to find out after contacting my booking agent they contacted the hotel and spoke to Luis or Louis (director of revenue) who assured the booking agent that they would cover the parking fee and not a penny more as they can't control the weather. So I had my travel agent contact them again to see if they could reimburse for the $29 hotel charge as well. They never picked up the phone again after many many attempts from the travel agent again, so i decided to give them a call and I was able to reach them right away??? They transferred me to Luis (Louis) but he didn't answer so I left a voicemail. My travel agent offered a $30 refund for the hassle but I wanted to wait first to get my refund from the hotel first. Come to find out when I called today Luis (Louise) never approved it and the hotel agent would not let me speak to him directly anymore. Again they said they cannot control the weather, I explained if they knew about this weather issue that they could just close the rooftop pool as it was not a good place for people to visit on this particular day, but they couldn't do that or people would be complaining ect Also they have no area for medicines in site after hours so I had to go around in the middle of the night looking for a store that was actually open as the 7-11's ect close early. I found a gas station open a few miles away that had some Tylenol for my son's headache and fever!!! This hotel is untrustworthy liars who only care about money and profits over a nice pricey vacation. Really over $40???? Yall should be ashamed for yourselves!!!! Stay away from this place at all costs no pun intended. Smh Also come to find out all of the issues I brought up the night before with night clerk named Rasheed we're never saved when I spoke the next day with Lea (Leah) all that they had written down was that the pool was cold. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Hotels Near Me - Anaheim, California

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The rooftop pool is the best part of this hotel. Beware the $25 daily food and credit and only eat at restaurant to redeem as it's the best value. read more

I was here for a work trip and picked the hotel for its proximity to the parks. The room was very large, clean, modern and the hotel had wonderful amenities. The rooftop pool and bar are the highlight of the hotel for sure. You can see the mountains and city on one side and the parks, sunset and fireworks on the other side. My only two complaints, and this shouldn't stop you from coming, just something to be aware of. The breakfast buffet is incredibly expensive and the prices are not upfront before you sit down. The curtains in the room go black out curtain and then shear so you have to open your entire window in order to close or open the blackout curtains kind of exposing you to outside and they can easily see in. Would definitely recommend and come back again, just know these little quirks. read more

The Viv Hotel, Anaheim, a Tribute Portfolio Hotel - Room - Hotels Near Me - Anaheim, California

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