I stopped into The Vitamin Shoppe a couple of weeks ago in search of items for my DIY Christmas gifts for friends and family.
I was on a mission to make a "Peppermint Candy Cane Body Scrub." A few ingredients I needed were 100% pure peppermint essential oil as well as pressed grape seed oil. I had NO idea where to find these items, other than ordering them online and I needed them sooner than that.
After some research, I found out that The Vitamin Shoppe offered these items and so I planned my trip to the Warwick, RI location. I've been on Bald Hill Rd. many a time, specifically this particular plaza where this store is located, yet I guess I just never noticed it nestled in the corner.
Upon entering, I realized how small it was! Also, I was not greeted, nor was I asked if I needed assistance looking for anything. Since the store IS so small, I was luckily able to find the two items I was searching for fairly quickly. The prices weren't bad, they seemed relatively fair from my online research and in fact, the grape seed oil I purchased was on sale.
The checkout was quick and painless, but again... no personal touches added. The two guys working behind the counter didn't seem to interested in being there that night.
I'm not sure I will have any need to go back to this store any time soon, but if I ever do go back, I'd appreciate a much better customer service experience next time around. read more