Visiting Austin, TX and I was pressed for time for my shopping time. I ran in and ran out. I went to my Vitamin Shoppe app and saw they had the bone broth in stock. I couldve ordered it on my app and theyll hold it for you until you arrive. I didnt do it because we were heading out there within a minute. I went in and asked them wheres the bone broth. They took me there and bought it and left. Most of the Vitamin Shoppes looks exactly alike. Identical. They shelving and displays are almost exactly the same. I been shopping at Vitamin Shoppe for years. Its a store I rely on. At least for me I know I am not buying vitamins that could come from China and then you find out you got a blend in your vitamins with other gunk. Vitamin Shoppe is a trusted source I never buy from Amazon because people have warned me that it could be fake. So vitamin shoppe is a place you can trust. read more

Fantasia is honestly the reason I come to this location. Hands down she is the most helpful person I've ever talked to! She always lets me know about the sales/deals going on. Offers some amazing advice on things, and she's unbelievably nice OMG. Everything in the store is super neat and tidy, I always see her working to stock things on shelves, putting stuff away. It's nice to see someone so active in her role, I love it! read more

Their customer service is a joke. Went in today (from my receipt, date 7/7/2023 12:56:58PM Reg#1 trans#424822) and the employee behind the counter didn't even look up. Walked around until I found what I wanted. Took it to the counter. He asked "do you have an account". I said yes and gave him the phone number. Then he told me the total. I paid via the CC machine. He handed me the receipt. No "thank you". No "have a nice day". Nothing. And there is nothing wrong with employees who don't care. But I can get that level of customer service without leaving the house and for a cheeper price. So you lost a customer today. But Amazon gets my vitamins and supplements business now. Good luck running brick and mortar stores with horrible customer service. I'm sure this store will be closed like most of your other locations soon. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Austin, Texas

This is such a clean store. Wow, really organized, I like the floor plan. It's open, and the shelves are all tidy. I was looking for ear drops, but I didn't recognize the brand they sell. So I ended up passing on their ear drops. But I would like to come back and check out other items they have here. Like, I noticed they had beauty products. So when I have more time, I'd like to go back. The lady that helped me was very polite and helpful. She showed me where the ear drops were. read more

I came in the other day to this Vitamin Shoppe location and was very pleased to be assisted right away by everyone in the store. I was able to get in and get out with the products that I needed, with their knowledge. The assistant manager Matt is very personable/ with his customers and I really do appreciate it! Keep up the good work Vitamin Shoppe! read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Austin, Texas

Not even open during posted business hours. Tried to walk in at 11:00 AM and store was locked down.

I like going here. The staff will gladly help you with their extensive knowledge. He even price matched a product that I usually buy somewhere else. I do recommend this store. read more

The Vitamin Shoppe - Exterior store. Always has plenty of parking.9 - Vitamins & Supplements Near Me - Austin, Texas

Matt and Josh were extremely helpful! I walked in not knowing exactly what I needed, but their knowledge of the products got me in and out of The Shoppe in no time! I highly recommend this location. It's certainly refreshing to not be bamboozled into purchasing unnecessary items and to have assistance for my actual needs, not just sales. Thanks, guys! Keep up the enlightening attitudes! Oh read more

It's OK, it looks like it used to be a blockbuster video store. They just put the vitamins on the old VCR shelves. Customer service, about what you would expect from a video store. Not really sure why they have not gone the complete online route, or maybe The Redbox vitamin route. read more

The Vitamin Shoppe - Their return policy: only unopened things. - Vitamins & Supplements Near Me - Austin, Texas

I've shopped via the online store for several years, and as convenient as it was, I haven't been back online once I noticed this brick-n-mortar version in such a convenient location (Arboretum area). They have a wide selection of health & vitamin products, both for internal and external applications. They have their own private label products, but also stock a wide variety of name brands. The people who work there seem to know the inventory as well as what the products are used for, and they've been able to make recommendations each time I've been there. They will lead (or follow) you around to find products if you ask them questions. They will also order online for you if they don't have whatever you want in stock, and will call you when it arrives at their store. When I visited this week, one whole wall was cordoned off with plastic sheeting, and they explained that they were expanding into the space next door to make the place even larger. Awesome. In case you aren't familiar with The Vitamin Shoppe, make sure to ask them to set up an account for you when you check out, so you can accrue purchase points. At the end of the year, you'll have an account credit that translates into a cash coupon that you can use on a purchase sometime before the end of March. It isn't a huge amount, but it's nice to give something back to your loyal customers. Also, they regularly put various items on special. That's when I tend to stock up. read more

Always Great interactions, store seems well organized, and staff is always ready and asking if they can assist.

This is the only place I will go for supplements. These guys are not pushy or out to make a sale. They have a great rewards program and will price match anything. read more

I started shopping here about 2 years ago, and spend around $600-800 per year. While I've never had any complaints about the staff, I've never had any real reason to applaud them, either. Tonight I showed up at the door at 5:58 p.m.; the posted hours for Sunday state that they are open until 6:00. It was clear that one of the employees was in great haste to lock up before another customer (me!) could walk in and hurriedly locked the door. When I showed my iPhone clock to the girl behind the counter that it was not yet 6:00, she just shrugged as if to say "too bad." The fact that there is a TON of competition in this space would seem to be a good reason to go above and beyond. I guess sticking around for an extra few minutes while I grabbed my $60 tub of protein was too much ask. I won't be asking again - and I've already found what I needed on a competitor's website and ordered it. Canceling my card, Vitamin Shoppe, cya! read more

Okay, I have to tell you about Joey. He's fricken' awesome! I needed to shed some weight immediately via ketosis and he had the scoop on every bio hack known to man. When I whipped out my phone to price-match numerous products, after he confirmed that Vitamin Shoppe meets competitor prices, he went even further and provided me with additional discounts. How? He dug around until he found some store coupons for the remaining products. I'm upset and frustrated that I hadn't met Joey any sooner. He really knows his products and understands his customer's needs. Well, at least mine anyway. He's the sole reason that I can't shop anywhere else now. He's gone above and beyond to woo me as a customer every time I've stepped in that store. He's saved me over a grand this year by revealing what products work best for my goals, and what not to purchases, as well as when to come back for the sale items. His level of knowledge is unbelievable and his focus is totally on how to take care of me, and not to sell me stuff that I don't need. In the beginning, I used to fact check him, but it became quickly apparent that he was always right and he knows his stuff. I would occasionally challenge him as to why he recommended one product over another one. He not only explained to me but showed me that the price per servings on the one product was double even though they were both roughly the same size and price. It was the popular yet misleading low-quality products that he protected me from. Also, he made sure that I knew which of the items he had a store coupon for. He continues to win my trust and confidence in every conversation, so much that I've become somewhat dependent on his advice on the products. He's simply brilliant. Any idea that I can conceive, he's already a subject matter expert on. A recent example is that I came in last week and asked him if by chance there were any products that were similar to fish oil, but vegetarian. Guess what? There really is. It's made from algae and Vitamin Shoppe carries it in stock at a very reasonable price. Oh, and it's far superior to any fish or krill oil on the market. I can't write enough wonderful things about Joey and my experiences at Vitamin Shoppe. He really takes care of me. He's like a member of my family, only fun. I'd like to mention that If any of these folks posting these silly comments about poor customer service issues truly understood his unique sense of humor, they'd offer to pay Joey for interacting with them. Most of the negative comments are coming from people that are too hypersensitive and don't have enough courage or wit to talk smack to the staff. The most fun I have is when I'm creating an embarrassing scene while harassing the staff for assistance. Trust me, they really dig the loud and obnoxious. ;) read more

The staff rocks! At times I feel like it's a second home -- hell, I've gone in there 2 days in a row. :S OK, so I forgot something and had to go back. With that said, I enjoy going in there. I learn so much just about every time I set foot in there. Let's see... there's just about every vitamin, supplement, protein, pre and post workout drink. Do you have questions or are curious? You should go in and see them. They're NOT commission based and eager to help! You can even debate them on some stuff. :) read more

Yeah for firsts. Love almost everything about the place. The selection of different brands and flavors of protein powders and bars. The knowledgable and friendly staff. The store-brand supplements which are just as good and cheaper. And the bonus points. And the online store with the website is fantastic, easy to use, ships quickly and keeps you updated. BUT: This whole "not being able to get/keep things in stock and making me wait 3-6 weeks for a particular box of protein bars that I can literally walk across the street to get at HEB?" Not cool. read more

Poor customer service experience Apr 23 around noon. This was my first time to this store. I walk into the store, two clerks were right at the counter and not a word from either one. I'm not looking for red carpet service, but wow it's just me and the two clerks but it was like I wasn't there. It's a glass front with a glass door and they see me walking up to come in. Another person comes in again and nothing. A third person comes in and surprisingly one of the clerks asked if he needed help. The second guy comes around the corner and says "I could use some help". There is plenty of competition selling the same products which makes customer service the only thing that sets a store apart from the crowd. I have definitely experienced better. read more

I have been shopping at this location since 2011 great products and people. I have always enjoyed coming to this location because of the quality customer service you get. Whether the associate is new or a vet they always know there stuff. read more

Extremely helpful. Looking for Christmas scents in oils. They suggested, looked up on internet, and then gave me samples to make up my own scents. Also helped me find all the items I was looking for even though they were busy. The best service. read more

Not helpful. Saw and heard us looking. After 10 minutes of not finding any of the things we needed.

This is the go to place when I find really good specials that beat the internet prices. Not only that the customer service is really awesome. I don't get that pushy "car salesman" attitude when I walk into the store. However they've opened a vitamin shoppe in the Broadie Lane location. They've been open since the 26th of November 2013. I get the typical pushy salesman attitude. With that said I will be sticking to the north lamar location. =) read more

Crappy customer service! The turd of the girl with the shoulder length dark hair that looks like Wednesday from Adams family may as well be a robot! She never once said anything except the total. Handed the guest before me his receipt and not a bag. When it was my turn, the same thing and she was pissed that I asked for a bag! As I was leaving I turned around to look back and she was on her phone, maybe that's why her attitude was sour! I expressed before leaving how crazy she was! I'm really hoping she heard me read more

I stopped here for the first time on Sunday. I ran in to grab a few things. The people working that day were Joey and Melissa. They both were curt and unhelpful. This location has very poor customer service, and it's due to these individuals. Maybe they'll make some changes in the future, but until then, I'll shop elsewhere. The location in South Austin off Brodie is much better! read more

This store and its staff are awesome! They are very friendly,helpful and provide tremendous insight and their prices are outstanding. I highly recommend. read more

what a cool store! I shopped their online store before even stepping into the store, as I was looking for a specific type of bath soak. unfortunately, they didn't have it stocked at the store, but I'm still glad I was able to browse the store as they offer an interesting line of products. they also have a card that allows you to receive discounts & such. the staff was very friendly & was very willing to help. prices are reasonable & they definitely have a wide array of items. read more

I've always had great customer service here. even when the employees dont have the answers they ask or find out right away. a few of their smaller items are high priced, compared to sprouts next door, but most of their stuff is priced reasonably. read more

I used to buy my supplements on Amazon. I still do at times, but very little now. There is little difference in the price most of the time. What made me change was the knowledge I am able to receive at Vitamin Shoppe. There is nothing worse to me than walking into a supplement store and I know more than the employee. Sorry, if that sounds arrogant, but I send $150 to $250 a month on supplements and I'd like to know what I'm getting for my money. read more

I just called looking for a specific item. They did not have it but the young man who answered the phone told me that he knew that Sprouts right next door stocked the exact item I was looking for. Sure he missed the sale today but I guarantee I will be shopping with then in the future because of their awesome customer service. Thank you! read more

It's a great place to get your vitamins from. Why not 5 stars? Well, often I arrive and want to buy things I need and they are not in store. Luckily I can get the Vitamin Shoppe brand also on Amazon.com for only $0.99 shipping. read more

Highly recommend this place. You have to visit this location. Talk if you can to Joey, the assistant manager. He is basically a chemist/supplement savant. He will help you find whatever it is you're looking for and they usually have great coupons. He is great at explaining everything. While I read some of the other reviews which state that people are rude, that's not the case. Supplement shopping is like car-buying, most people are leery of employees intentions, just let them help you! read more

I have been here many times and have always been courteously helped and really enjoyed the people working. Today I went in and was so turned off by the rude girl working I left immediately and will now head to gnc across the way. Talk to your employees about customer service - 11am 9/26. read more