Instruction is good, students are absolutely wonderful, but business policies are terrible to nonexistent. The website is unusual. It tells potential students to reach out to the instructor before taking a class. The purpose of a website / marketing is to make it easier for the consumer to do business with you. No other studios do this. I just showed up for the first class and luckily saw another student who showed me where the entrance is. I've seen others do the same. Coco is warm and welcoming. Mark is off-putting and rude to most newcomers.
It also lacks all basic information and policies you expect to see on a dance studio website - there is no bathroom, dressing rooms etc. There are no class policies, payment information, prices, anti-harassment policies, processes for how to report incidents. Customers are treated differently - I've seen some told to use the owner's bathroom in her home while others told to go across the street to the park.
Communications are poor and myself and other students have driven a long way to attend class only to find out class was cancelled. Be prepared for mixed messages.
I had been going there 4-5 times a week for a year and received nothing but positive feedback. I always felt welcome there. Out of the blue I received the nastiest, rudest, most threatening email from the owner I've ever received. For months she wouldn't give me a reason and refused to have a conversation about it like any reasonable person / business owner would have done in her position. It was insulting, rude and unnecessary. Not to mention completely passive aggressive. If there were a problem, wouldn't you pull them aside after class to chat or set-up time for a discussion? No, straight to threats.
Please note: Coco is one of the best teachers I've ever studied with and this review/rating no way reflects on her. She is professional, communicates well, is patient and creates a true no judgement environment to learn in. She is also one of the best sources of information on tap. She truly wants to see her students grow. And she offers a true intro to tap class for adults which is difficult to find in any style of dance. I have not had the opportunity to study with Joseph or Lynn but have heard only good things. read more