Sign on door says "systems down". Multiple people walking in and out with receipts would lead someone to believe maybe the systems are back up since everyone seems to be leaving with receipts and no packages. After carrying an extremely heavy box into the store was told she can't scan QR codes. A sign with alittle more information such as "amazon returns down" would have been helpful, rather than having people bring in heavy packages and have to talk to someone to find out the specifics of the downed systems. Extremely inconvenient. read more

Everyone is always friendly at this store even during super busy times. They always try to find ways to be efficient. I've never had a problem here. I don't understand why the reviews aren't higher. read more

Staff are absolutely amazing. Thank you Tosha and Joyce for being so helpful to myself and my friend

I don't usually write a review, but when someone goes above and beyond and shows the best customer service, you take the time to write the review. Kim went above and beyond on a package for me that was delivered late, and she fought to get it corrected. Even when corporate didn't do the right thing, the franchise did. That's what you call True customer service, and I sincerely appreciate Kim going the extra mile. read more

Upon entering the facility, I had a pre-printed label and package ready to go. I was advised by the company that sent the label via USPS that it only required taping and drop-off which was done. However, David Donaldson, the representative I interacted with, loudly proclaimed his name as I was exiting, drawing attention from everyone present. He informed me that the package could not be shipped due to the faded printed end, approximately two inches in length. I explained that I did not print the label, as it was sent to me via USPS and took nearly three weeks to arrive, and that I lacked the means to reprint it. I suggested that, given the label's QR code and clearly legible 1Z tracking number, a reprint should be feasible at a label-printing establishment. Nevertheless, Mr. Donaldson refused to accept the package and again loudly declared his name "and be sure to tell them that!" as I departed, instructing me to convey his involvement. As a result, I will no longer utilize the services of The UPS Store for my labeling and shipping needs. read more

I have been here a few times and the staff is usually nice... My only issue is they charge you to print the return labels.. This wouldn't be a problem if they would either post a sign that says they charge you, or tell you before printing the label... The lady that was helping me never stated there would be a charge for printing the label... She gave me the a binder that had the email to send the label to and started helping other customers... I was waiting at the counter to see if she got the email, and another staff member asked if I had been helped... She had to tell the lady that was supposed to be helping me to check the email... At no point did anyone say there would be a charge for them printing the label... The lady printed the label and said my charge is $3.08.. I was confused because I used a prepaid label... I had to ask what the $3.08 was for because she still never said... I asked the lady if there was a fee schedule stating the charge to print labels, and she said this store charges to print labels... I told her if she had told me that from the beginning I wouldn't have had the store to print the label.. She proceeded to scan the label and stated she would tape it for me while I went to get the money... She never apologized or anything... I have been to several UPS locations and they don't charge... I used this location for convenience, but convenience isn't always best... It's not the amount, it's the principle... read more

The UPS Store - Receipt - Shipping Centers Near Me - Waxahachie, Texas

Dylan and Tasha were particularly helpful and efficient in getting our items packed up safely, and looked out for us to help keep the costs as low as possible. Corporate keep these two around they provided great service with friendly laughter between them as well as us! read more

These ladies were fantastic! My husband and I had several things for an Amazon return including an incredibly heavy box. They held my daughter while my husband and I got the box from the car. Seriously the nicest ladies! read more

Love this place! Always gast kind and efficient every time! All the associates and manager are all so welcoming and pleasant to speak to.

This group of people are the best!! Always nice, respectful, and very fast. We have used this place since we moved her in October for all of our shopping, notary, and copy services. Never disappoint. read more

Moved to Waxahachie 6 months ago. Have done a great deal of business with uPS. This location is amazing. Efficient. Friendly and professional. The best UPS store I have ever used. Kelley is so courteous as are all the team members. Thank you Waxahachie UPS for setting the bar high ! read more

One of the best UPS stores I've ever went to in 76 years don't be surprised if you see store owner there at the counter serving customers. He and his team strive to surpass customer expectations by providing the best customer service. I went in on a very busy Saturday and manager along with 4 associates were waiting on customers serving them, getting their needs met and out the door in record time. Everyone smiling and enjoying their jobs! read more

I've been to this UPS for over 3 years now and every time I come all the employees has always been so helpful. Great customer service with a homely feel. Thank you all for doing what you do. read more

So disturbing that as a customer I have to stand in a long line out the door in the Texas humidity listing to the drivers music blasting over a company truck! Thank god my child was not with me! Be mindful that it's in a shopping center and families are out and about. Not appropriate music to be blaring out of any car let alone a WELL KNOWN COMPANY VEHICLE! Customer service as usual with the actual staff act like they hate their jobs but have to be there get ya in and out and that's all! read more

I was passing through Waxahachie and needed to drop of a package to ship. The staff was great. Friendly, inviting, and willing to help.

Terrible service I always end up going back though and keep getting the grumpy face old lady. Seems like she hate answering questions. She'll be alright as long as my mail makes it to the destination. read more

Nicest people in this store. Because of my work I am often use the UPS store in Waxahachie. You walk in the door and someone says hello and welcome, then thank you for coming in when you leave. Best customer service ever! The ladies who run this store are so helpful, nice and friendly. They go above and beyond to be helpful and accommodating. I like the way the store is always practicing social distancing and wearing their mask. Great job UPS Waxahachie. read more

Worst customer service!!! Rude, disrespectful, very unpleasant. I took my business to ups in Midlothian. Worth the drive.

Horrible customer service! I agree with previous review: owner is very rude and unfriendly, was not eager to help at all and did not care that she upset me with her condescending attitude. Also the place reeks of cigarette smoke. I will go out of my way to take my business elsewhere. read more

A very pleasant experience. They were quick and efficient. Helpful with determining how to ship. Rhonda did a great job and would go back.

customer service here very poor.. if I could l would give less than a star.. the sales person did not even greet me, I am standing in line being next person serve , she decides to take the person behind me.. after the delay of 30 mins. of having to last after she served everyone else , it put me behind on my schedule... read more

Always a terrible place. Have given it a number of changes but I always walk away disgusted. Owner is never there and he is the only one capable to ship international. Staff slow, unable to perform domestic shipping (this last lady messed up one UPS parcel and then had to measure a USPS envelope 3 times and still not get it right). Incompetent, slow, misquotes, never consistent service (each time they do something different on shipping tasks) and just plain inefficient. So sad that the place is in Waxahachie as it gives the town a bad name. Never again! I WILL go elsewhere!! read more