Thop is always quick, efficient, friendly and knows what they are doing. There is sometimes a line but it moves quickly.

Rudy and Giovanni went over and above in helping me maneuver my returns. It is the best UPS store.

The staff here make the tedium and awkwardness of returning stuff easy and fast. Also engaging & friendly people which is great because I don't get out much. read more

New owners at this store. Not sure what happened to the employees that used to work there but completely different attitude now. I won't go back. Man that helped me was so rude. Used to be a friendly place but no more. Won't use this UPS Store again read more

Do NOT use them ; they are totally unreliable . They are unable to deliver orders . They kept on sending me emails saying the delivery was delayed ....day after day after day ...... still after 7 days ; I never got any of my packages but they still keep on sending new delivery dates that they are unable to do . I realized that one of my packages went from Pa to Ga then to Virginia , then to NJ and then back to Pa ; and I live in Westchester county NY .... ??????? They are incompetent and dead stupid . I had to put 1 star because unfortunately they for got to put 0 star which would have been more accurate .Bunch of idiots . Don't bother using them , it's a waste of time and money !! Lolo C read more

The UPS store in Somers is friendly. Efficient , and helpful. They have many services.

Although the space is small and there may be a line because they are fairly busy, once you get to the counter you are in and out! If you are returning Amazon packages, be prepared with the labels or QR code so you don't hold up the line. I have also used this location for my passport pictures and I was in and out. I would recommend this location. read more

Friendly, efficient workers and 15 min parking for quick drop offs. Can't ask for anything more!

Ana the manager obviously doesn't know how rude and inept her staff is. A company called Chairish paid for Wrap and Go UPS service to ship my glass goblets. Ana's staff misread the scan, through the glasses in a box and they were delivered all broken. Instead of looking in to the problem they immediately blamed it on me. Chairish has opened a case with UPS against UPS Somers. Use UPS in Yorktown. They're nicer. read more

Jensen is one of the best I have seen with regard to customer service in nearly any business I have ever encountered. He is professional friendly and quick. He makes the store feel like a mom & pop not part of a larger corporate conglomerate. If UPS is looking for anyone to rise up the ranks or to even at least be an ideal for customer service training its this guy. My wife and I have done so many projects with him that I said we should send him a Christmas card this year. A++ thanks Jensen! read more

The owner and staff are so friendly. They ARE busy, and sometimes there is a line, but there is a reason for that. The quality of service and the price you pay is better than the competition. Top notch! read more

They wanted to charge me five dollars to rent the computer to print out a label from my package

those guys are not if off cappacited to help people. they make me to drive two times to the store to helps me anlunk my iPhone, and the only think they did was erase mi iPhone. I'm with out phone for 2 days because they lock my Apple ID and phone. no recommend no buddy to go to this store. read more

You should change the time the store closes on the website as I went there today and got there at 6:23 and you were closed. The sign on the door said you close at 6 PM but on the website it said you close at 6:30. read more

We have used many different UPS Stores but the staff at this one in Somers goes above and beyond. We have a business and ship daily and to have a staff that is so reliable, knowledgeable and "on top of it" eases the stress of shipping. Whether a shipping issue arises (which is out of their control) or helping to pack, they are quick to respond and lend a hand. Thank you so much to everyone, especially Jensen and Sergio. We would not go anywhere else. read more

I'm at this store all the time. They know me well. The people who work here are super helpful and friendly. The only issue I have is that everywhere online that you look it says the store is open until 6:30 during the week and this is not true. It closes at 6. read more

The staff here is extremely helpful and kind. I found this place while scouring the internet for nearby places to make copies. I was greeted almost immediately upon me entering the door by an associate asking how they could help me. 1 minute later, my few copies were done and I was out of there. The are very efficient, quick, and friendly here. This is definitely the best UPS store I have even gone to! read more

This is the last time I am going into that UPS store, for any reason. I used to go there pretty frequently, through all of their subsequent owners, but the last couple of times, preference has been given to their daily shippers, it seems. Today I stood in there holding a heavy box, waiting and waiting for my turn. There is no place to rest a box in there, and mine was wrapped in wrapping paper that I didn't want to ruin by resting it on the ground. The clerk saw me holding this box, knew I was next in line, and still allowed one of his regulars who came in 10 minutes after I got in line, to bring behind the counter first one package, and then another that he had to leave the store to retrieve from his vehicle...then proceeded to wait inthis guy when he knew he should have gone to the end of the line. This isn't the first time this has happened in this store, but for me, it's the last if they aren't going to wait on customers in the order in which they line up. Just wanted to add that I've waited 4 months to see if the UPS Store owner cared enough to respond to my review, which I wrote after many years as a customer of this establishment-looks like he doesn't feel the need to be bothered with a response of any kind. I would like to respond to Ana's reply to me-It was wrapped in wrapping paper because it was a gift. I was in your store because you sell boxes, which my wrapped package would have placed in, and then mailed. read more

Excellent, very efficient, knowledgeable, & swift. Extensive selection of packing supplies. Highly Recommended. Ample parking. Friendly Atmosphere. read more

So grateful to Sergio and his staff for printing and mailing remote learning packets to each of my Bronx kindergarten students. Now we can continue learning thanks to your kindness and generosity. read more

Great customer service, always very helpful. Clean organized store. I had 2 large return boxes,they had carts and happy to accept them.

Says on the website and on Google that they are open until 6:30pm. Drove 20 minutes to find out they close at 6pm. Not a happy customer!

never open on time. store front open time says 8:30. i've gone about 5x at this point, between 8:30-8:45 on my way to work and they are never open. at this point they should either update their hours to 9:00 or open on time as its frustrating to customers. read more

love it here, they give my dog treats. on fleek mail service