Vimi was great, she was taking care of multiple customers at once and really kept that line moving.read more

This U.S. Post Office is one of THE WORST you will find. The Postmaster here is replaced more…read moreoften than a Kardashian posts a selfie. Nobody wants to work here, and that was an explanation by one of the former Postmasters for why things are so messed up. 18 - EIGHTEEN TIMES now this post office has delivered packages addressed to me elsewhere! Sometimes I finally receive the package, sometimes I don't. Often times the package has been opened and resealed. Other times it's been opened and left at my door unsealed. There's ZERO accountability. They blame it on the Sender addressing the package incorrectly. They blame it on the Sender's post office "hitting a wrong key" when processing it on their end for shipping. They blame it on their computer system. They blame it on the rain. I've asked REPEATEDLY if ANYONE actually looks at the name and address on the packages? And I'm usually told "We don't do that. We just scan the code and that tells us where it's going." Some packages have come as far away as the UK, Japan and Australia. They make it all that way to my post office and then they're sent to the wrong address?!!!! ABSOLUTELY PATHETIC!!! I PRAY THAT AMAZON PUTS YOU ALL OUT OF BUSINESS, AND I'M PRETTY SURE THEY WILL!

Completely trash service. Rude workers. Nobody answers the phone. They're always on their cell…read morephones when you come in. Skip this place and these people.

Katonah post office is either losing my packages or never delivering them. I keep…read morehaving to call Amazon for refunds for items deemed delivered to me when I never got them. Not acceptable and I tell everyone to NOT ship me anything through USPS....

I had only been here for a couple of months. Of the twelve or so items I had delivered to my PO…read moreBox one item sent to me USPS Ground Advantage was listed as Scanned Delivered but I never received it. I cannot do business here. I moved to a different Post Office.

I went online and successfully scheduled appointment for a passport application. I received a…read moreverification of the appointment in both test and email form. By 8:00 am this morning, I had already received THREE voicemails from an extremely rude employee stating that the time I scheduled was no good and basically told me to go somewhere else because "we are a small post office". Well if you are a small post office, then perhaps you should not offer passport application. I'm sorry that this man is overwhelmed but that does not give him an excuse to speak to customers in the rude tone that appears the norm.

I usually like this location because it's not very busy and it's a full service post office…read more Unfortunately, the reason it may not be busy is likely due to poor customer service. It is supposed to open at 8:00 most days, but they typically come out to open the door at 8:10 to 8:15. This has happened to me several times, and I usually drop my letters in the outside box. However, there have been times when I've been in a hurry and they opened 10 minutes late. The last time, the guy opened the door for me and saw me with boxes to mail. He walked to the back and never came out to work at the counter. I yelled "hello" but he didn't come out. I left and went to a different post office. I know these people are under pressure so I always work to be kind and polite with them. However, they are almost always unkind to customers. I can only imagine the climate of the job at this location. There are two other post offices within a five minute drive. I recommend going elsewhere.

I always receive prompt and friendly service. They have a…read morenice selection of cards and stamps!

Aja has been the most helpful one here, so if you ever have to run an errand here I highly suggest…read moreyou ask for her to assist you! The later in the day you come the longer the line, come 445 the line is out the door! Definitely suggest coming as close to opening if you can to avoid the very long, slow moving line.

When I came in here I was trying to mail a package. No one was there and so I checked again to see…read morewhat the time was, and it was open. I called out multiple times than rang the bell. Finally an older man came out with a bitter look on his face, despite I was polite and said hello. I asked him what size box should I get for the size of my item because they were folded up. He sighs. Then he told me how I put together the box was wrong, then how I taped it was wrong, kept on telling me to "do it AGAIN" instead of offering to help. He just watched me and lectured me. He didn't asked me what kinda of shipping I wanted so I said I wanted over night and response "yeah whatever." It just put me in a bad mood for just a small errand I had to run.

Do NOT use them ; they are totally unreliable . They are unable to deliver orders . They kept on…read moresending me emails saying the delivery was delayed ....day after day after day ...... still after 7 days ; I never got any of my packages but they still keep on sending new delivery dates that they are unable to do . I realized that one of my packages went from Pa to Ga then to Virginia , then to NJ and then back to Pa ; and I live in Westchester county NY .... ??????? They are incompetent and dead stupid . I had to put 1 star because unfortunately they for got to put 0 star which would have been more accurate .Bunch of idiots . Don't bother using them , it's a waste of time and money !! Lolo C

The UPS store in Somers is friendly. Efficient , and helpful. They have many services.read more