Hello all! Dave and Amelia in the Shirley, NY location are absolutely terrific!! I went in with 77 pounds of shredding from my late Fathers business. I called first and spoke with Amelia. she was so helpful, kind and professional. I asked if there was someone who can help me bring everything in when I arrived and she said definitely! Dave was extremely busy handling a lot of other customers but made time to help me bring in the hefty bags that were full. It was a lot!! I would highly recommend the Shirley location with its helpful and thorough employees like Amelia and Dave!! Thank you again and may God Bless you both! Robin G. read more

Ooof. After the guy in East Moriches wanted $5 per box to take the shower curtain rods to Shirley, I had decided to just return them in the city. But I had to go to Shirley, so thought, "I'll just go to the UPS store there." Huge mistake. There were two rods in two boxes. He said that they had to be in one box, and it would be $20 for a box. I laughed in his face and declined. He shrugged and said that then they couldn't take it. I departed. Found a box at home, and dropped it off at a UPS store in the city. At least they weren't as rude as the awful man in Shirley. I now understand why people will pay $5 a box in East Moriches to NOT go to Shirley. Hint: it's not the distance. It's that guy. Unpleasant. 0/10 do not recommend. There is a Kohl's RIGHT THERE, but it wasn't given as an option on Amazon. Ugh. read more

Whats a disgrace this place is . Had to return a ups package and they said i couldnt scan i had to print label They charged me $5.23 to send an email and for them to print 1 piece of paper. Had no choice . Stay Away from this place iunless you want to get ripped off !!! Shame on owner for having the audacity to charge over $5 to print a label read more

Went to this store to ship a package that I already paid for using the mobile app. I needed to add a prepaid return label to the package though, so I bought that at the store using my credit card. After processing it all, the UPS clerk then asks to see my credit card....and photocopies it (front and back) on the photocopier nearby. Didn't explain to me why that was done, but it alarmed me so I went and locked my credit card afterwards. The manager ended up clearing it up with me the next day explaining it is so they can charge me the difference inccase the return package is heavier than what I paid. read more

I bring a box in this week and it need a single piece of tape to fully secure it.the employee had a tape gun right behind him.Says it will be 7 dollars to buy a roll of tape.Said to him "Kidding me right i work for UPS 30 years and need a single piece of tape and he was rude and said I don't care Place is a dump read more

I have used them for several years, When I went to find out why ppl were not getting any where, when sending envelopes out sending to Trump using UPS there not excepted at the White House and that's being returned , The White house , doesn't except envelopes that size . If ppl use a regular envelope you can send it , I read more

Awesome UPS Store great employee's always going out of their way to be courteous and help you any way they can from simply dropping off an amazon return to packaging an item for you and also making available to you any type of packaging you may require. Always a pleasure going to this UPS store and very convenient hours A+++++ read more

If there were minus stars I would prefer it - I went in here to return a package as directed by Amazon and the woman at the counter says I need to tape up the top of the bag - it was a rug in a plastic sleeve - so I said can you give me a piece of tape ? She says $5.99 - I turn around and she hands me an open tape ad says here I opened it for you - I ask to see the packaging and she doesn't have it - so she says here let me just give you a new one - suffice it to say the new one was double the size of the one she was trying to pawn off on me for $6.50 - they are thieves and liars !!! Do not go to this store !!! I feel like Larry David !!! Unreal *** I wasn't "confused" - AND AMAZON RETURN IS FREE - this is about your store not only charging for a couple of pieces of tape but trying to sell a USED roll of tape !!!! I asked you to show me the packaging from the tape you handed me - which clearly had already been used and you said "I opened it for you " you didn't have the packaging because you were lying !!!! - when I called you out you gave me a brand new one - I barely used any tape to close up my package - another LIE - I can see by all the other reviews on here what a rip off this place is - keep it up ad you won't be in business read more

The UPS Store - The one on the left is the brand new one in the package !!! Liars - Shipping Centers Near Me - Shirley, New York

Daniel helped me to create four beautiful collage posters for my aunt and uncles memorial. He was patient, kind and had them done within an hour. read more

I have been using this location for quite a while for all my returns and mailings. This store is horrible with their speed. There have been times where I've stood on line for 45 mins to make a three second return while watching the other employees acting like they're working when they're just standing around. Today, I walked in with my packaged Amazon return and walked up and saw a new face I've never seen before. She tells me she's going to charge me $2.18 for a 3 inch piece of tape. I'm like, "are you kidding me?" Just tape it. I left with my item, called Amazon customer service and told them what happened. They refunded me for the item and told me she shouldn't of tried to charge me for tape. It's not part of that specific return process. So thanks for being a greedy, nasty employee who is probably supervised by the unprofessional employee that sends tasteless responses to the other bad reviews I saw down below. Now I got a free pair of shoes that I can donate to someone who needs them, and you can practice how to speak to customers and do the right thing. read more

Store provides notary service. I called ahead to confirm. When I arrived, they took my license and entered my license info into computer and had me wait while notary was helping another customer and then looked at the document and said he couldn't notarize the document. Meanwhile the customer was asked from the very beginning what type of document it was before doing anything. read more

I really don't understand what the whole problem is with everyone complaining about the wait time, every employee does explain their policies and takes their time with every customer at it should be since the end goal is to have everyone on the same page and it's reassuring to know that our packages are in safe hands. read more

Let me start by saying the young man named Daniel P that worked with me today is a star employee. I called the store before I went and he answered all of my questions. Not only was he knowledgeable he was also patient with me. (Sometimes I get a little anxious when asking for help). Once I got to the store he displayed excellent customer service and care. He greeted me with a smile and the shipping process went smoothly. He was polite and professional and seemed to love his job. It was a pleasant experience!!!! read more

Dropped off my packages & didn't take the receipt & this place made me learn.. They lost my package & since I have no receipt to prove it in my claim there's nothing UPS can do.. Do not leave without taking a receipt from this place.. I've been to other UPS stores & they're all amazing not this one! This one in Mastic/Shirley is the worst on the island read more

horrible customer service. came a couple times and there's always one employee talking a long time with customers, we all have conversations, but when the line is out the door and your co worker is helping three customers at once it would be nice to take the time to talk later. also was super dismissive and rude to me. the other employee was more than helpful. some people forget we're all human and need a little help sometimes. the last guy helped me tape my package because I didn't have the strong tape, i bought some last time for next time and forgot it. she wouldn't tape it. it's not coming out of her pocket. I needed one piece of tape. never ever coming here again. read more

I'd like to make the local public aware of how great this store is. Customer service is their #1 concern and it shows. I've had the pleasure of speaking with Monique and Daniel (at separate times) regarding my 2 packages that were for my long distance house closings. I know this sounds pretty simple, but whenever I called and had a question regarding either my delivery date, or the progress of my packages, I was met with a kind and helpful voice. Thank you to everyone at this location, especially Monique and Daniel. -Joe read more

I was returning several items at UPS Shirley NY today and was so happy how easy the people working there made it for me. Daniel and 2 other employees assisted in one way or another to make a successful return of all my items. From an early morning call for information, I was given accurate info from a polite women who answered promptly. Upon arrival, no waiting, Daniel and his trainee took care of successfully returning all items. I brought items boxed but not sealed. I purchased roll of tape and they secured all boxes for me. Great service UPS Shirley NY! read more

Do not propose to your girlfriend here unless you want her to say no UHHHHHHHHHHHHHHHHHH

I went in to ship 3 packages All 10x10x8 etc one that was slightly bigger all weighing under 20lbs. I was shipping 45 dollars worth of groceries to my 86 year old mother so packages had to be light enough for her to pick up packages? They charged me $190.00. Owner was rude. They are price gouging and making a huge profit from this situation. One box had a 4 pack of toilet paper 4 cans of vegetables and they charged me $53 dollars !! Stay away of this place read more

It's unfortunate, however I am glad to see that I'm not the only person who has had such a terrible experience with this store. The owner is incredibly rude, they nickel and dime you for everything, every time I've gone there they're always seems to be something wrong with the way I have packaged or taped my item and they always want me to buy something new from them. I've been shipping things via UPS for many years and I've never had so many problems as I do when I go to this particular store. Horrible place. I would rather drive 15 miles to the next UPS store t spend my money there. UPDATE: 1/2020 I went to thIs store agaIIn, just before the holiday. I had a box, neatly wrapped with heavy duty brown "shipping" paper. The young man in the store absolutely refused to take my box, stating that the paper jams the machines. Now, when UPS picks up from my house, I have never had them refuse a package wrapped in shipping paper! EVER! so, I called UPS and questioned this policy. The UPS representative filed a complaint on my behalf AND stayed on the phone while I went back into the store and told the young man that his boss is WRONG and that this is NOT a UPS policy, and to accept my package. The young man was either ignorant or arrogant because he said to the UPS rep., I'll accept this package as a one time courtesy. How is it a courtesy?! This is the the second time since my first review that I've had to call "the UPS police" to have them contact this store and tell them to knock it off!!! Of course, it was offered for me to buy another box and tape for an astronomical price (see previous review about being nickel and dimed.) It's a shame to think of how many people fall into this trap when there is nothing wrong with the packaging. Anyhow, a while after that, I went to Kohl's to return an Amazon product But then unfortunately had realized that I had to go to the UPS store and it could not be returned there. I just sort of sighed and made a face and the woman immediately said I know, everyone tells me how nasty they are at that store. That says a lot, that's all I had to do was sigh and make an uncomfortable gesture and that woman knew exactly what the problem was. She said she hears it all the time. So, in response to yours, I I think you really ought to reevaluate your customer service skills and start to abide by UPS policies and not just your own. read more

I was just at the UPS store in Shirley yesterday, the service was amazing! 5 stars! The employees were all extremely friendly and the person who helped me was named Daniel and I want to thank him for providing such fast and easy service in helping with my delivery. Highly recommend read more

I wish I could rate this store 0-Stars!!! They will rip you off by adding fees for packaging services that are not needed. BEWARE if you use this store! I used this store to return auto parts back to the supplier. I was told by the UPS associate it would cost $155.85 to send the parts back. I was shocked, but the post office was closed and I had to send the parts back that day. I later researched using the UPS website to find that for the size and weight of my packages I should be charged nor more than a maximum of $70.00 dollars. I was quite annoyed after seeing this and I called the store the very next morning. I spoke to a different associate and advised her of the situation. The associate told me that all packages had to be re-boxed to prepare for shipping as per UPS standards (this is not true) and that the re-packaging adds additional costs. I asked why the re-packaging would bring the cost so high... Long story short they refunded me over $80 dollars and blamed it on the original associate using too large a re-packaging box. Well the story doesn't end because the parts store questioned why the shipping (that they had to refund me) was around $70 dollars and that it seemed really high. The parts store manager advised he sends the same parts out using UPS all the time and the shipping is no more than $38 dollars. That means this store tried to OVERCHARGE ME BY $117 DOLLARS!!!!!!! I ended up having to call the corporate office (who had very friendly associates) to get a refund of the difference. The corporate office tried several attempts to get the store owner to call me and resolve the situation between us, but the store manager never called and so the corporate store paid the difference out of their own pocket and also confirmed the $38 Dollar shipping price that was mentioned by the parts store manager. I have warned all my family and friends to stay away from this store and the amusing part was that some of them had their own horror stories to tell about this place. Please don't make the same mistake that I did. Lesson well learned. :-/ read more

First- UPS corporate was contacted on numerous occasions, nothing was resolved. We sent letter certified, nothing was resolved. They asked us to bring back to UPS, we went no one cared or did anything about this. We are now going to small claims court, your Shirley store broke the item or the transit broke the item, the least you could do is use your clout to get us someone to resolve this, we have a letter from the end user, we have photos, we have the item broken and the original kicked in box...so thats a real BS excuse read more

Our clerk Daniel has been of great assistance, providing competent service with respect and grace every time I come into this UPS branch. Highly recommend requesting Daniel whist visiting this branch read more

Monique assisted me with packaging and sending out a gift! Extremely helpful, patient and kind. Will be coming back for services in the future for sure. read more

A girl named Veronica was the most absolutely patient and helpful person I have ever dealt with. I went into three different Staples and tried to get the same thing accomplished absolutely no resolution. Veronica had me email her what I needed was able to put it together and print it and I picked it up within two hours. Absolutely top-notch professional greatest person I had the pleasure to deal with. What she helped me make helped my business tenfold. I am thankful that she took the time and gave me individual personal attention to help me accomplish my task. The job came out perfect and the customer loved it it was a win-win situation for me and my customer I will forever go back to Veronica and have her do whatever printing I need for my business. I hope after reading this you will use her as well she really was worth her weight in gold. Kevin - Advanced Home Products read more

Kristin helped me right away and when I had the wrong tape ( duct tape and scotch tape) she offered to put shipping tape for $2.00 and explained why they aren't able to take it (conveyor belt issues with duct/ scotch). Overall, it was very quick and easy and she also gave me my tracking number. Thanks Kristin! read more

there not even worth 1 star this place and staff is a joke !... i had them ship a package i was returning back to a company and it got lost or damaged it never made it back to the company. now there giving me the run around and playing stupid trying not to pay me for the item that was shipped out . $230 item plus $40 shipping which is insane cause i only paid $15 to have it sent to me gone and they wont give me anything back. dont waste your time or money with these scumbags read more

Daniel at this UPS store location is very helpful! He was so patient in helping me mail and track multiple shipments and enters destination details without any errors. It feels so great to get a personalized, helpful and local experience! Daniel also shared a variety of shipping options with me and different price points. Highly recommend! read more

Omg such a rip off! 5 fucking dollars to print an email label. And sorry that tape you used is unacceptable.. we sell this tape for 20$.. are you kidding me? Fed ex next time for me for sure or good ol usps.. read more

I am at this UPS location almost every day, sometimes multiple times a day mailing packages back to Amazon and other places. These guys are nothing but friendly and helpful. Always quick and efficient read more

Went into the UPS store today to have some papers bound together. When I entered the store with my brother there was no crowd, but I overheard the girl in the store tell someone over the phone it was so busy. I was surprised to see that she lied to the person she was on the phone with, maybe it's someone she didn't want to talk to bit nevertheless she brushed the person off. The second lady working there came up to me and asked what I needed. I told her what I wanted, papers bound together with straps. She said she had something better. I asked her if we can do one to see how it would come out and she said fine. She was right and for only $4.99 it was a great deal. She took care of my work before she really became inundated with drop offs and pick ups. These two girls aren't winning any nice girl competitions, but they get the job done and that's all that matters to me. It wouldn't hurt to have a training class once in a while on customer relations, I'm sure UPS can afford it. read more

Came into the store and Just needed to print out 3 one page documents from my email and wanted me to email them the documents..which was fine...until they said there's a $5 charge for that in addition to the cost of the documents to get printed. What a ripoff! I'm not even from this area but this was the only copy/print store I found in this area and it's so not worth it. Instead we went to the local library, accessed our own email for free and paid $0.30 for the copies. The library even had better customer service and was way more cost-effective. read more

Ups has the same prize all around the country (very expensive) but the service in this ups store is the worst, those girls are mad, and nasty with the customers. read more

Avoid this place like the plague. Much better off going to staples or the library. Every single thing in this UPS store is upcharged. Okay so I needed to print an email $5 dollars seriously?? Then I needed copies and come to find out it's more if an employee helps you use the copy machine as opposed to you doing it yourself seriously?? Last but not least I needed to fax it, ok get this $3 dollars to send one page, would have been almost $5 bucks if I added a cover page seriously?? So cost me almost $10 dollars to do things I could have done at the library for free. Never again. Wish I could have given zero stars. And looks like I'm not the only one. read more

I don't know why this place stays in business. My fiancé just dropped off a package to be sent to my grandparents. The package was an enclosed NEW envelope (no marking or anything on it). I paid for the label online, so it would be an easy drop off. He gets there, and my package is not their packaging (never had this kind of problem in ANY OTHER UPS MIND YOU) and I have to pay an extra amount of money out of my pocket for something that I already paid to have packed. The people suck, their "rules" suck. I do not suggest anyone go to this place. Get new workers, or go out of business. Such a rip off and disgusting quality of customer service. read more

Too bad zero stars isn't an option. This is the absolute WORST UPS store I have ever been to. tried to drop off a check ackage that needed one piece of tape to secure the box shut, Ive been to many ups stores which always do this as a courtesy for their customers. I'm not asking for something to be wrapped, just one piece of tape. The guy had the ordasity to tell me ha has to charge me $2.75 to tape the box shut. I couldn't purchase a roll of tape but instead the only option given was to pay $2.75 plus tax for a 1 foot piece of shipping tape. Needless to say I took my business elsewhere as I'm sure most do, with service like that I'm sure they'll be out of business in no time. read more

I would give 0 star if I could. Worse customer service ever. They will find all the possible way to charge you more money. They will find any flaw in your packaging then charge you a fortune for anything small. I once forget to put a label, they charged me 5 dollar to print a label for me. Avoid this place as much as possible! read more

Great service. I shipped some musical equipment there. They packed and handled the shipping. Everyone was happy well packed arrived the way I sent it. The people were friendly, knowledgeable, and helpful. My shipping problems are over. Many Thanks read more

TL;DR: Be aware they don't ship packages with FedEx logo's. They will make you buy an envelope to "cover up". The minimum for credit is $5. I wasted a fair amount of my time today learning this. I tried to drop off a postage-paid package for a replacement cell phone from Verizon. It came in a FedEx branded box but with a UPS return label. I peeled off the FedEx labels and taped it up nicely. Brought it into this UPS location and was told it can't be sent in this "FedEx" box and that I had to purchase an envelope in which the box would be placed, then mailed. No blacking out the logo, or taping over it. It just wasn't possible. I was ensured by the UPS store employee that Verizon would refund the additional packaging costs (as it was supposed to be free return postage). I tried, and Verizon did not, and has not heard of anything of the sorts. "A box is a box" the Verizon rep told me, and I agreed. I went back to this UPS store for a refund, a manager was called, then in a feat of incredible intelligence, this happened: the envelope that I had bought (and was already in the mail ready to go), was destroyed so that I may get my money back. I was then returned my original package to be brought to another UPS location or dropbox. Instead of just refunding the money *and* sending the package, resulting in a happy customer, they continue wasting my time, Verizon's time, and are now wasting packaging materials. I continue to waste time writing this yelp review because I am annoyed and would like to share how I will not be doing business with UPS in Shirley any longer. * In response to the store owner comment below, it seems to me that it's more for the protection of your wallet at the expense of your customers. I encourage everyone to read all the reviews, including the "not recommended". FedEx boxes, boxes wrapped in brown paper.. not accepted. This is not a UPS policy, I called. It's this store policy. At what point does a perfectly good box not meet packaging guidelines? Business owner: you are picking small deals off your customers to earn an extra buck, I am sure of this. I do not often experience a business such as this and I would not recommend anyone go here, nor would I reconsider doing business. This is a pretty low income town with many people who work hard. They don't often fight back they just complain after, meanwhile you still have their money. You know it, and you are part of the problem. It was extremely frustrating and I highly doubt you have appreciated any of my feedback. read more