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    8 years ago

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    Purolator

    Purolator

    (8 reviews)

    Burnside

    A package from Bedford to Dartmouth NS is currently on day 17 of not being available for pickup…read moredespite being in the warehouse the entirety of that time. That is 12 km from shipper to receiver, for context. I was told by a chat agent online it would be available within 48 after I requested I hold it for pickup on the agent's recommendation as I am 'guaranteed' to have it in those 48 hours. That was 209 hours ago and counting. When I went in after the first 48 hours I was told to come back the next day. I came back two days later and was told to come back two days after that. Here we are, three days after that. No update. On contacting Purolator's customer service again I was told to just wait until there was a change on the tracking information before the chat was abruptly closed due to 'inactivity' on my part when responding (I was typing for about 30 seconds). I do not feel a request to escalate the issue to the depot is unreasonable given the circumstances and I believe that I was not treated appropriately during this chat session in particular. It was once out for delivery 14 days ago, prior to my hold request. It was cancelled due to 'weather conditions'. This was after the package arrived at the warehouse the day prior and on a otherwise sunny day. I've been told, repeatedly, that this is a busy time of year and that is the cause of this delay. This is dishonest. No other delivery company I have received anything from over the last month has had any issue whatsoever. Items shipped from out of province to me weeks after this package was sent have arrived on time and in one case 2 days late with transparency as to why / when I can expect it after the first date fell through. This is only a reasonable excuse as to why a package is a few days late; maybe a week at most, not the two weeks it has been stalled on the final (and in my case only) depot. This is not an unforeseen busy period, it is a holiday that happens at the same time every year and an inability or unwillingness to account for that increased traffic is a failure of the business that is passed down to the customers inconvenienced by that lack of responsibility. This delay is due both to incompetence and an indifference to take steps to resolve that incompetence. I will not be using this company for any deliveries in the future.

    If 0 stars was an option, I would select it. Twice Purolator…read morehas supposedly attempted delivery for packages. Both times they left a note on the door saying that nobody was home. Both times I was home because I work from home. There wasn't a knock on the door or a ring on the doorbell. Both times I had to drive for 30 minutes to get my package. This is unacceptable.

    Gentle Giant Movers & Delivery Services - Gentle Giant Movers Truck

    Gentle Giant Movers & Delivery Services

    (14 reviews)

    Bedford

    Shelley and the crew from Gentle Giant Movers did a phenomenal job on my daughter's local move in…read moreHalifax. Over the phone and by email, Shelley handled all of my long-distance requests (I was in the States and my daughter is in Halifax) with patience, and always in a timely manner. She accommodated our need for overnight storage, and worked with our timing to get out of one place and into another. The day of the move, which happened during the NS wildfires, the company's timing got a little derailed, through no fault of their own. When that impacted my daughter's move, they proactively waived some fees as compensation, and worked with her to make sure that they could still get the move done in time. Shelley sent over an extra mover, and when we suggested doing the move right into the new place, without the overnight hold (we were able to get her into the new place earlier than expected!), Shelley rolled with the punches, and pivoted to execute the move in one day. The extra mover (which we were not charged for) and the whole crew worked quickly but carefully, and got the move done in record time. Overall, it was tremendous value for what we got, and the move was done faster than we expected! Being far away was stressful for me, but Shelley made sure that everything ran smoothly and that my daughter was taken care of. I would highly recommend Gentle Giant for your local move. We can't thank Shelley and the crew enough for the care they took with our daughter's move!

    Wow! Excellent service. The guys who moved me to my new place were friendly, professional and…read morevery efficient. It took less time than I anticipated. I will definitely recommend Gentle Giant!!!

    The UPS Store - couriers - Updated May 2026

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