Navea and Taylor were so helpful! I was traveling through Minot and needed to purchase a laptop box. Even though my company made me use another company to ship the box, Navea and Taylor went out of their way to help me pack the box, so the laptop/ipad/iphone were well protected. Fantastic customer service and they went out of their way to help me. read more

I would hope that the manager of this facility would put a damned sign at the entrance indicating that carts available near the doorway. Instead of not giving two s**ts about having my arm cracked by the swinging door. AbsoLUTEly irresponsible. read more

Driver left package by garage and not front door, it clearly says to leave at front door in my account.

The same driver never knocks. I have a package that has to be signed for. He comes when I am home but doesn't knock. Leaves the note and runs away. The guy didn't even bring the package to the door. I have it on camera. My packages often "disappear" here. But they never get delivered. read more

I had something large shipped to me back in November. I still have not received it. I contacted UPS and was told that my package was not being held there but I could contact them at another number to find it. I call and was told that the shipping address was incomplete and they weren't able to update it or put an order in to reship my item because they were not sure where it was exactly. Now I am out the $ of the items in the package because the business I bought these items from can't verify whether or not I actually received them. It's so frustrating. I just want what I paid for. read more

These guys are SO fast and efficient. I love shipping from this Minot UPS store because anywhere else takes forever. Thanks guys!

Worse service ever. Lying about attempting to deliver a package without even knocking in my front door nor leaving a notification slip.. calling 1-800 number and not being able to speak to an agent.. If i can give a below -0 I would of definitely gave them a -000.! read more

I've used several UPS stores over the years for mailbox needs, as my job takes me to different locations for several months at a time. At the end of my work assignment, i've never had a problem with the UPS store forwarding my mail....well...until this location. I was told that they don't put in a request to forward mail, when you close your mailbox. They only return your mail to the sender, and it is your responsibility to contact them with your new address. I contacted the post office to see if I could put in a change of address with them. They don't do address changes for third party mail services like UPS store. So here it is a year and a half later, and I'm still not receiving all of my mail. Unfortunately this location has ruined it for me to ever use the UPS store for my mailbox needs again. read more

I ordered packages off Amazon Prime--always get no problem when delivered via us mail or fedex..however, I received an email with three tracking numbers from ups that showed they were delivered to my front door. Nope they weren't. Called the ups store and the lady looked up in her system, and said ohh, looks they were left at the wrong house a block north to you. She proceeded to rudely tell me that mistakes happen sometimes as the drivers make up to 150 stops a day. So, Its ok for the driver to leave my boxes at the wrong house, and update online as delivered, but no address as to where to or make an attempt to recover the mistake if the worker could clearly see in the computer that this happened? What a joke. She said she would send a driver that afternoon or evening to recover the packages from the wrong house(hopefully they didn't keep them I am thinking). At 9pm I get a knock on my door and the receipient of the packages brought them back to me yay! She said she was home all evening, UPS did not make an attempt to stop by there or contact her to retrieve. Thank God she was an honest person who delivered me my $150 worth of items. This whole thing was such an unacceptable, unprofessional situation. Again, A JOKE! read more